Departure Times Just Will Not Work-Solved

[Dfair]

Damn, I am using that charger. I bought it back in December. Do you remember the version or what you had to do to get them to update?

My firmware version is 50.0.9. I haven't tried the departure settings in a few weeks, but will try it tonight

EVIQO's support team was aware of the issue, so should be able to help.

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[mxracer]

My firmware version is 50.0.9. I haven't tried the departure settings in a few weeks, but will try it tonight

EVIQO's support team was aware of the issue, so should be able to help.

Wow that is quite a difference assuming thet follow normal version numbering. Mine is at 10.0.14...or we have different hardware. I have the plug in version Evpower J81Y

 

[Dfair]

Wow that is quite a difference assuming thet follow normal version numbering. Mine is at 10.0.14...or we have different hardware. I have the plug in version Evpower J81Y

Interesting. I too have the plug in version.
I'm leaving on a trip tomorrow, so will see if it works

 

[mxracer]

Wow that is quite a difference assuming thet follow normal version numbering. Mine is at 10.0.14...or we have different hardware. I have the plug in version Evpower J81Y

Well there was a big difference. They updated my firmware to 50.0.9 just now. Hopefully that helps. Thanks for the tip cause the app said I was on the latest firmware.

 

[mxracer]

Finally working... thanks for all for the suggestions.

I broke testing protocol and changed 2 things at once so I'm not sure which fixed it

I did the Sync reset yesterday and EVIQO support was on the ball and updated my firmware super quick.

I then setup all my departure times and set and extra one for 10AM this morning and it's working now.

I lean more towards doing a factory reset of Sync vs the EVSE firmware update but as they were both mentioned in the thread so I can't say 100% for sure which one or if both were the issue.

 

[NCevGuyF150]

As the title says I cannot get departure times to work on my 24 Flash.
Here's what I have done so far:

Truck is always plugged in at home and is connected to my wifi where it sits

I have created, deleted and re-created the "home"charging location in the truck

I have cleared cache, then uninstalled and re-installed Fordpass

I have created departure times in Fordpass, when they didn't work then deleted them from Fordpass and re-created them directly in the truck, which did show up in Fordpass

When a departure time comes around the truck just does nothing.

I can "remote start" the truck thru the app without issue.

Any thoughts/ideas would be appreciated cause I am at the point of just deleting them and starting it when I need to go somewhere, but I'd really like to take advantage of battery preconditioning.

Are you sure your modem in the truck is active. When I bought my truck, I couldn’t connect to my truck via FordPass. I ended up disconnecting the 12 V battery for 20 minutes and reconnecting it. Wallah everything worked as it should.

 

[mxracer]

Are you sure your modem in the truck is active. When I bought my truck, I couldn’t connect to my truck via FordPass. I ended up disconnecting the 12 V battery for 20 minutes and reconnecting it. Wallah everything worked as it should.

Thanks for the reply but read the post right above yours... all working now

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