NeuralFlow
Member
- Thread starter
- #1
To start, I love the truck. It’s my favorite vehicle I’ve owned. Period. It’s not perfect, but it’s so good that its flaws have been easy to live with.
What’s not easy to live with is Ford Customer Support and terrible dealer service.
First, the paint on my tailgate started to bubble and peel a few weeks after delivery. I tried to get the dealer to take care of it, but they wanted to hold the truck while they sent a warranty repair request for repainting the tailgate. On top of that they said they can’t remove the tailgate and spray it separately, they have to keep the truck. They wouldn’t offer any kind of loaner vehicle and said it could take weeks. So that never happened. I need my vehicle, and I can’t be paying for weeks on a rental without a known end date.
Then, I bought a hard folding bed cover with the truck. After less than a year the glue on one of the panels failed and it came apart. I went in about warranty options and the service desk initially just ignored the fact I was in the room. They were to busy taking about some college sport for a school I pretty sure none of them have any affiliation with (not judging, but don’t blow off customers to pretend your an undiscovered nick saban). After getting someone’s attention they tell me there’s no record of my purchase. Like I don’t own the damn truck. Finally someone else gets in and figures it out. Then they tell me theres no record of me purchasing a bed cover. So I give them the receipt. Then they just tell me that ford never covers warranty claims on accessories. End of conversation. I tried calling another dealership nearby and they were even less helpful than that useless twat. So my bed cover went straight into a dumpster. F@ck you very much ford.
finally, the nail in the coffin for ford service. Being accused of lying to get a “free adapter”. Seriously! Since the sign up for the charging adapters was announced, I moved. We are military so we tend to do that on occasion. I went on fords website and updated my information. Now the adapters ship and mine went to my old address in another state. I called the service line to see if they could help sort this out. I was told the only way to update an address for ford parts is by calling. They don’t bother looking at their own internal systems when customers update addresses. Even months after an order. They don’t even check with the customer that the address on file is correct after a six month delay. Who does that? Ford. Apparently the answer is ford does that. What makes this worse, is this call center rep basically accused me of trying to get an additional free adapter. I didn’t choose to move. I also didn’t choose to promise an adapter to all previous lightning buyers. I’m just trying to fix the screw up from Ford apparently using computer software from the 90s.
But that call was it for me. If I ever buy something with a ford badge again, it’ll be 50 years old and won’t go anywhere near a dealership. Again, love the truck. Can’t stand the company and its baggage.
What’s not easy to live with is Ford Customer Support and terrible dealer service.
First, the paint on my tailgate started to bubble and peel a few weeks after delivery. I tried to get the dealer to take care of it, but they wanted to hold the truck while they sent a warranty repair request for repainting the tailgate. On top of that they said they can’t remove the tailgate and spray it separately, they have to keep the truck. They wouldn’t offer any kind of loaner vehicle and said it could take weeks. So that never happened. I need my vehicle, and I can’t be paying for weeks on a rental without a known end date.
Then, I bought a hard folding bed cover with the truck. After less than a year the glue on one of the panels failed and it came apart. I went in about warranty options and the service desk initially just ignored the fact I was in the room. They were to busy taking about some college sport for a school I pretty sure none of them have any affiliation with (not judging, but don’t blow off customers to pretend your an undiscovered nick saban). After getting someone’s attention they tell me there’s no record of my purchase. Like I don’t own the damn truck. Finally someone else gets in and figures it out. Then they tell me theres no record of me purchasing a bed cover. So I give them the receipt. Then they just tell me that ford never covers warranty claims on accessories. End of conversation. I tried calling another dealership nearby and they were even less helpful than that useless twat. So my bed cover went straight into a dumpster. F@ck you very much ford.
finally, the nail in the coffin for ford service. Being accused of lying to get a “free adapter”. Seriously! Since the sign up for the charging adapters was announced, I moved. We are military so we tend to do that on occasion. I went on fords website and updated my information. Now the adapters ship and mine went to my old address in another state. I called the service line to see if they could help sort this out. I was told the only way to update an address for ford parts is by calling. They don’t bother looking at their own internal systems when customers update addresses. Even months after an order. They don’t even check with the customer that the address on file is correct after a six month delay. Who does that? Ford. Apparently the answer is ford does that. What makes this worse, is this call center rep basically accused me of trying to get an additional free adapter. I didn’t choose to move. I also didn’t choose to promise an adapter to all previous lightning buyers. I’m just trying to fix the screw up from Ford apparently using computer software from the 90s.
But that call was it for me. If I ever buy something with a ford badge again, it’ll be 50 years old and won’t go anywhere near a dealership. Again, love the truck. Can’t stand the company and its baggage.
Sponsored
