Ford pass stuck

[surlymcm]

I’m stuck on this on my iPhone. It seems that it’s not sized correctly for my screen. I can’t navigate beyond this screen. I have in and reinstalled app. No luck. So frustrating. .

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[GDN]

iOS or Android?

 

[potato]

I’m stuck on this on my iPhone. It seems that it’s not sized correctly for my screen. I can’t navigate beyond this screen. I have in and reinstalled app. No luck. So frustrating. .

That's some quality app development. LOL

Maybe you could do something with the Accessibility settings - zoom, text size, maybe Voice Over to navigate to some button that's off screen?

 

[TaxmanHog]

Try to reset your accessibility controls to default / no-enhanced zoom or font sizes, then reboot the phone if it doesn't reset on the fly.

 

[surlymcm]

Try to reset your accessibility controls to default / no-enhanced zoom or font sizes, then reboot the phone if it doesn't reset on the fly.

Problem solved. Thank you!!!

 

[TaxmanHog]

Problem solved. Thank you!!!

Awesome, I noticed another thread with helpful tips for this situation, did that resolve your situation??

 

[surlymcm]

I didn’t see the other thread. I took your advice and messed around with font size and accessibility. it was clear I was on the right track as the app display got smaller on my phone screen and once I rebooted the phone I was able to see, and therefore close the intro screen and get back to the app.

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