Ford service departments need customer service training

[MontaneLightning]

Why are Ford dealership service departments so sexist and crappy?

This is the second dealership my spouse and I (I’m male, she’s female) we’ve tried for servicing our Lightning. First, the guy at the service desk tried to “mainsplain” to my spouse as to why, despite setting the appointment with great specificity online a week ago, to get the “parking sensors fault” issue fixed, there was nothing about that in our service request.
Then, when I arrived to give my spouse a ride, the guy tried to communicate exclusively with me (because I’m a dude?). Then, when I ignored him—I was just there to provide a ride—he went back to mainsplainin’, saying that not only would they not get to it today (the scheduled appt), but they would need it all day tomorrow.

Ford, this is 2025. Just because the Mumps Bros. are in power doesn’t give you license to be sexist. And how is it you forgot the “service” in service department?

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[Grumpy2]

You certainly can blame the Dealers and their Service Manager for lack of training. I hope you have another Ford dealer close enough so you don't have to go back.

 

[Zprime29]

Wide spread problem with the lack of service. My brother arranged pick up service to get his truck looked at. Has text messages with a Ford service dept (I suspect AI bot). When they failed to come pick it up, he called and they told him they don't use that service anymore (I guess they contracted it out??) and since he was an hour past drop off time he'd have to arrange another day to take it in.

Not wanting to give them his time of day, he calls the next closest dealer. They told him they don't like to work on EV's and he should use the other one. Seriously @Ford Motor Company, since when did this behavior become acceptable? They may be "independent" but they still have your name on the door. They represent you and they are losing you repeat customers. I'll skip the karaoke if you can spend more time counseling these people.

 

[The Weatherman]

Not just Ford Service. Unfortunately, SERVICE as a general rule has gone to sorry levels over the past several years.

I have been in customer service over my careers and the thing that is called “Customer Service” has very little in common with what would pass as acceptable in my day.

Full disclosure: I am 68yrs old.

 

[RickLightning]

Not just Ford Service. Unfortunately, SERVICE as a general rule has gone to sorry levels over the past several years.

I have been in customer service over my careers and the thing that is called “Customer Service” has very little in common with what would pass as acceptable in my day.

Full disclosure: I am 68yrs old.

Yup.

Ordered window blinds. One came with a flaw. They contacted the company immediately. Weeks later I said "what's going on with this" and they replied "asking them again".

Bought 2 recliners, picked them up. They wrapped them in cling wrap, so we couldn't examine them. Got home, one is damaged and has to be remade. First thing they said was "bring it back for us to look at". I said "I sent you pictures". It's been 2 weeks. End of week I do a chargeback.

 

[FloridaMan655321]

Really need video and the other side of the story before just agreeing with OP. Nothing against OP, but just stating the obvious.

There are sooooo many examples where people will make accusations of sexism (or racism) remarks, and it's nothing close to it. Sometimes someone who is trying to explain something with details is getting accused of 'mansplaining', etc... Just because the other side of the desk is a male, doesn't mean that he's sexist. I'm certainly not saying there aren't sexist men or women out there, but you really need both sides of the story before coming to a conclusion.

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