Front Parking Sensors CSP Failure

[TwinDragons]

December 28th, my '22 Lightning was dropped off at the Dealer to replace the tail light bar (moisture) and complete the front parking sensors CSP. The next day I received a call that the software update didn't go as planned and the truck is not driveable. Currently, Ford Engineers are working with the service personnel trying different things. It's now been 7 weeks and there hasn't been any determination as to a fix.

The Dealer's service people express sympathy for me, but at this point, they are dependent upon Ford's engineering crew to determine the fix.

How much longer do I need to wait for a resolution before asking about a buyback?

Is there a Ford person here who could look into the issue and maybe speed up the repair process?

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[Zed]

Ford has a presence on this forum. If you perform a search (top right of the page) and enter Ford Motor Company in the "Posted by" field and search, you should get a bunch of threads in which they've posted. If you click on their icon to the left of a message they've posted, you'll get this pop out:

Then click "Send direct message" to um... send them a direct message. They have been pretty good about responding to people who have posted serious issues, but their activity seems sporadic so don't count on an immediate response.

 

[bmwhitetx]

December 28th, my '22 Lightning was dropped off at the Dealer to replace the tail light bar (moisture) and complete the front parking sensors CSP. The next day I received a call that the software update didn't go as planned and the truck is not driveable. Currently, Ford Engineers are working with the service personnel trying different things. It's now been 7 weeks and there hasn't been any determination as to a fix.

The Dealer's service people express sympathy for me, but at this point, they are dependent upon Ford's engineering crew to determine the fix.

How much longer do I need to wait for a resolution before asking about a buyback?

Is there a Ford person here who could look into the issue and maybe speed up the repair process?

Check this out
https://www.f150lightningforum.com/...software-updates-using-fdrs.11029/post-478126
That CSP updated the IPMA (or tried to).

 

[MaintGrl]

Hum, that concerns me, as I have an appt. on the 27th for this to be taken care of At the dealer I bought the truck from, an hour away. Was planing on hanging out watching movies on my laptop till repairs were completed, really don't have a ride home if it stays over night. I would not like to have to use an Uber to get home and back again to pick it up...

 

[carys98]

December 28th, my '22 Lightning was dropped off at the Dealer to replace the tail light bar (moisture) and complete the front parking sensors CSP. The next day I received a call that the software update didn't go as planned and the truck is not driveable. Currently, Ford Engineers are working with the service personnel trying different things. It's now been 7 weeks and there hasn't been any determination as to a fix.

The Dealer's service people express sympathy for me, but at this point, they are dependent upon Ford's engineering crew to determine the fix.

How much longer do I need to wait for a resolution before asking about a buyback?

Is there a Ford person here who could look into the issue and maybe speed up the repair process?

Have you read through this thread? Ford was supposed to have an update for this problem today. I don’t know if it will fix your specific problem but at least make sure your dealer knows about it.

Also, you can send your VIN to @rugedraw and he can pull the update history.
https://www.f150lightningforum.com/...2-24-f-150-lightning-trucks.21145/post-478144

 

[rugedraw]

Is there a Ford person here who could look into the issue and maybe speed up the repair process?

Possibly. I am not that person, but send me the VIN and case # (if you have one) and I can forward him the info.

 

[Henry Ford]

Hum, that concerns me, as I have an appt. on the 27th for this to be taken care of At the dealer I bought the truck from, an hour away. Was planing on hanging out watching movies on my laptop till repairs were completed, really don't have a ride home if it stays over night. I would not like to have to use an Uber to get home and back again to pick it up...

Just playing the odds, you should be fine as long as the dealer has the required parts. I suggest verifying they have the parts before departing. It's certainly possible they will brick your truck but that seems like an exceedingly rare occurrence.

 

[MaintGrl]

Just playing the odds, you should be fine as long as the dealer has the required parts. I suggest verifying they have the parts before departing. It's certainly possible they will brick your truck but that seems like an exceedingly rare occurrence.

Thank you for the idea, & support . . appreciate it...

 

[TwinDragons]

Have you read through this thread? Ford was supposed to have an update for this problem today. I don’t know if it will fix your specific problem but at least make sure your dealer knows about it.

Also, you can send your VIN to @rugedraw and he can pull the update history.
https://www.f150lightningforum.com/...2-24-f-150-lightning-trucks.21145/post-478144

The software update caused damage. They tried replacing the affected module but I was told that the replacement module was defective. Ford Engineering had them do some other software updates which didn't resolve anything. Next on the list was replacing the front camera which was supposed to be done this week but I don't think that happened.

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