vvgogh
Well-known member
- Thread starter
- #1
Are there any strategies for identifying competent dealers for EV service? Is there any recourse when they waste your time?
I brought my vehicle in for the following clearly listed in the appointment:
This is very frustrating experience with a $90k truck. I replied to the managers asking me how their service was letting them know it was completely unacceptable. They don't reply to email. They don't answer their phones. It's completely unacceptable and they don't care.
I can try another dealer, but how do I know it won't be the same and waste even more of my time? Does Ford let their dealers ruin their name like this?
I brought my vehicle in for the following clearly listed in the appointment:
A) 10,000 mile: tire rotation and inspection items
B) Diagnose and remedy vehicle software not updating
C) Address Campaign #23B57
D) Address Campaign # 22G06
E) Address Recall #23S30/23V418
I rearranged my schedule to let them have the vehicle for the day. They call me after 6h saying the vehicle is done. When I pick it up, they say they rotated the tires and did nothing else. The warranty technician left for the day before looking at my vehicle. Why did I make an appointment if their staff is just going to leave before even looking at the vehicle?This is very frustrating experience with a $90k truck. I replied to the managers asking me how their service was letting them know it was completely unacceptable. They don't reply to email. They don't answer their phones. It's completely unacceptable and they don't care.
I can try another dealer, but how do I know it won't be the same and waste even more of my time? Does Ford let their dealers ruin their name like this?
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