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Altivec
Active member
Limiting this information to the customer is bad enough, but not even allowing advisors to search the full history sounds amateurish from a software perspective... So if someone wants to discuss an update that they thought got installed but maybe not, an advisor can't even look it up to verify if it was installed unless it's under 90 days. I get that most of us here are tech savvy and keep up on these things but if Ford wants to go mainstream with EV's and software, they need to understand that the average person is not going to pay attention to these things and just bring it in when something doesn't work. If neither a friend nor an advisor can look up a simple thing as "was that update installed" then Ford and their customers are going to be in for a lot of needless diagnostics.
Having some knowledge in software, there was more work involved in programming this 90 day limit then there would be to show all updates. Clearly, someone made a conscious decision to go this way, but I can't think of a valid reason of why.
