Last 90 days of update history

[F150ROD]

Great, now add it to Ford Pass

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[Altivec]

The actual history that the service advisor sees is the same 90 day window available in your owner account now. They just enabled your owner account to view the same info from the OTA Dashboard.

Limiting this information to the customer is bad enough, but not even allowing advisors to search the full history sounds amateurish from a software perspective... So if someone wants to discuss an update that they thought got installed but maybe not, an advisor can't even look it up to verify if it was installed unless it's under 90 days. I get that most of us here are tech savvy and keep up on these things but if Ford wants to go mainstream with EV's and software, they need to understand that the average person is not going to pay attention to these things and just bring it in when something doesn't work. If neither a friend nor an advisor can look up a simple thing as "was that update installed" then Ford and their customers are going to be in for a lot of needless diagnostics.

Having some knowledge in software, there was more work involved in programming this 90 day limit then there would be to show all updates. Clearly, someone made a conscious decision to go this way, but I can't think of a valid reason of why.

 

[Mike G]

Limiting this information to the customer is bad enough, but not even allowing advisors to search the full history sounds amateurish from a software perspective... So if someone wants to discuss an update that they thought got installed but maybe not, an advisor can't even look it up to verify if it was installed unless it's under 90 days. I get that most of us here are tech savvy and keep up on these things but if Ford wants to go mainstream with EV's and software, they need to understand that the average person is not going to pay attention to these things and just bring it in when something doesn't work. If neither a friend nor an advisor can look up a simple thing as "was that update installed" then Ford and their customers are going to be in for a lot of needless diagnostics.

Having some knowledge in software, there was more work involved in programming this 90 day limit then there would be to show all updates. Clearly, someone made a conscious decision to go this way, but I can't think of a valid reason of why.

I suspect that the 90 day history was intentional to limit the amount of network traffic throughput and server load required to retrieve and display anything more than that. It's a balancing act. And I'm not sure how showing updates that go back 6 months would have been more enlightening or informative to a service advisor.

 

[TaxmanHog]

Still broke.................... regarding post 30

https://www.ford.com/support/software-update-release-notes-history/

 

[21st Century Truck]

I tried this link last night, and again this morning.

This is unfortunately what I get for my 2023 XLT Option 312A:

"Your vehicle does not feature the technology to receive the type of software updates reported here. Please reference our SYNC and Navigation page to learn about about the capability of your system and any available updates: "

 

[mrau]

When I looked last night it worked just fine. Showed the last 90 days of updates.

Today it does not work and show the same message as @21st Century Truck shows in post #35.

Looks like Ford side is down for now. Hopefully back Soon™.

 

[Mike G]

When I looked last night it worked just fine. Showed the last 90 days of updates.

Today it does not work and show the same message as @21st Century Truck shows in post #35.

Looks like Ford side is down for now. Hopefully back Soon™.

Try this link and let us know if it works.

 

[Mike G]

Ahhh disregard....my Lightning does say "It's been more than 90 days" but when I flip over to my Mach-E I get the same thing about not having the "technology".....sure that must be it...must be my car's fault. Can't be anything going on with the server......

 

[flypony53]

Try this link and let us know if it works.

So, Interesting on that link. The link I was provided by the Early Access Program to try it out and feel free to talk about it. I get the same message for my 2022 Lightning Platinum that my truck is not capable. But, when trying your link, I get "its been 90 days since your last update," which is accurate.

EDIT: I do have my truck at the dealer today for a CSP. I also had a failed update a few months or so back. I also do not get Vehicle Health Reports since October.

 

[Mike G]

So, Interesting on that link. The link I was provided by the Early Access Program to try it out and feel free to talk about it. I get the same message for my 2022 Lightning Platinum that my truck is not capable. But, when trying your link, I get "its been 90 days since your last update," which is accurate.

For my Mach-E, although the "you are missing the right stuff, please see our Sync page" message is still there....the right side of the page under the VIN does correctly show that the last update my car got (I know it was an APIM update) happened on the 7th of October.

What isn't shown and will likely never be shown is the records of failed or cancelled OTAs that also happened. I have one of those in my OTA dashboard from the 9th of October (for the TCU). So I'm struggling a bit with just how useful this info is going to be to the owner if you aren't getting the full story.

 

[Maxx]

I suspect that the 90 day history was intentional to limit the amount of network traffic throughput and server load required to retrieve and display anything more than that. It's a balancing act. And I'm not sure how showing updates that go back 6 months would have been more enlightening or informative to a service advisor.

I am not sure if that is good enough excuse. This is not a page everyone hits regularly. They could download the history on the first visit and only append the updates on subsequent visits so the impact on traffic would b insignificant.

I have had updates that failed and was attempted again more than a year later.

Ford has a great history of understanding customer needs when it comes to hardware aspect of F150 but for information they have a long way to go.

I get these annoying texts from “Ford Advisor” robot that does not identify itself as a robot. So when I respond thinking it is a human, it tells me wait so I can connect you to an advisor. Last time it tried to educate me about software updates. I figured what the heck, there are bunch of modules that have been missed and let’s see if I can get them to push the missed updates for my VIN up on the list. The advisor didn’t know anything and didn’t have access to any information other than what I could see on my Ford account. He said, my screen says your software is up-to-date but I have no details. I had to text him screenshot of all the modules that are behind. The answer to most of my questions were you will have to take it to a dealer. Ford would be a lot more successful in projecting a feeling of customer service if they empower competent people to interact with us otherwise having some robots making random calls will get the opposite effect.

 

[21st Century Truck]

I am not sure if that is good enough excuse. This is not a page everyone hits regularly. They could download the history on the first visit and only append the updates on subsequent visits so the impact on traffic would b insignificant.

I have had updates that failed and was attempted again more than a year later.

Ford has a great history of understanding customer needs when it comes to hardware aspect of F150 but for information they have a long way to go.

I get these annoying texts from “Ford Advisor” robot that does not identify itself as a robot. So when I respond thinking it is a human, it tells me wait so I can connect you to an advisor. Last time it tried to educate me about software updates. I figured what the heck, there are bunch of modules that have been missed and let’s see if I can get them to push the missed updates for my VIN up on the list. The advisor didn’t know anything and didn’t have access to any information other than what I could see on my Ford account. He said, my screen says your software is up-to-date but I have no details. I had to text him screenshot of all the modules that are behind. The answer to most of my questions were you will have to take it to a dealer. Ford would be a lot more successful in projecting a feeling of customer service if they empower competent people to interact with us otherwise having some robots making random calls will get the opposite effect.

YES.

 

[TaxmanHog]

Try this link and let us know if it works.

No Go

 

[flypony53]

YES.

so, I have been an owner since 07/22. I am ok being the tester and early adopter, but what I am concerned with is when my truck goes out of warranty, how will these update issues get resolved? I do not want to pay the dealer to fix failed updates.

 

[PrimeRisk]

Yet another quality software solution from Ford. FordPass says I got the 10.1.1 update on 10/23/24, but sure, I haven't received any updates in the last 90 day according to the website. SMH.

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