grizwizwg
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I purchased my Lightning 5/2024, almost exactly 5 months ago. I don't drive much, so it has a grand total of 2,580 miles on it as I type.
To this point, the Lightning has been pretty good. Though we are experiencing issues with inoperative front parking sensors, we have scheduled service at a local dealer for the Customer Satisfaction Program (recall?) that will address this.
I get in the truck yesterday and see the Orange Gear Of Death (I know it's a wrench, but that's not as impactful an acronym) for the first time. It just says service vehicle soon. Other than the front parking sensors still not working, I didn't notice much for impact. I check the Ford Pass app in my phone and it says "Powertrain Malfunction/Reduced Power. What is Happening? Illuminates when the system has detected a powertrain or a four-wheel drive fault. What Should I Do? A Powertrain or All Wheel Drive (AWD)/Four Wheel Drive (4WD) fault has been detected, contact your authorized dealer as soon as possible." I've attached a screenshot from the app. I already have an appointment scheduled for the parking sensor issue, will call to add this to it.
My questions for the forum are:
1. Has this happened to you?
2. If so, what was the outcome?
3. How do I have 2 significant errors on a 2nd or 3rd generation BEV within 5 months and 2,580 miles?
4. What is up with dealerships charging a $400-500 diagnostic fee to find a problem that 100% has to be under warranty? This was explained to me when I called and actually did happen when my wife took her Mach-E in for a repair.
As someone who converted from Teslas to Fords, I'm disappointed in the quality and variation of dealership service center experience. With our Teslas, mobile appointments were a thing and much of the diagnostics could be seen on my phone app in real time. In 5 years of owning 3 Teslas, I never once paid anything for a repair that was covered under warranty...never even heard of a diagnostic fee. Could it be because that's how Ford dealerships make money since Teslas does not have dealerships?
Any info is appreciated
To this point, the Lightning has been pretty good. Though we are experiencing issues with inoperative front parking sensors, we have scheduled service at a local dealer for the Customer Satisfaction Program (recall?) that will address this.
I get in the truck yesterday and see the Orange Gear Of Death (I know it's a wrench, but that's not as impactful an acronym) for the first time. It just says service vehicle soon. Other than the front parking sensors still not working, I didn't notice much for impact. I check the Ford Pass app in my phone and it says "Powertrain Malfunction/Reduced Power. What is Happening? Illuminates when the system has detected a powertrain or a four-wheel drive fault. What Should I Do? A Powertrain or All Wheel Drive (AWD)/Four Wheel Drive (4WD) fault has been detected, contact your authorized dealer as soon as possible." I've attached a screenshot from the app. I already have an appointment scheduled for the parking sensor issue, will call to add this to it.
My questions for the forum are:
1. Has this happened to you?
2. If so, what was the outcome?
3. How do I have 2 significant errors on a 2nd or 3rd generation BEV within 5 months and 2,580 miles?
4. What is up with dealerships charging a $400-500 diagnostic fee to find a problem that 100% has to be under warranty? This was explained to me when I called and actually did happen when my wife took her Mach-E in for a repair.
As someone who converted from Teslas to Fords, I'm disappointed in the quality and variation of dealership service center experience. With our Teslas, mobile appointments were a thing and much of the diagnostics could be seen on my phone app in real time. In 5 years of owning 3 Teslas, I never once paid anything for a repair that was covered under warranty...never even heard of a diagnostic fee. Could it be because that's how Ford dealerships make money since Teslas does not have dealerships?
Any info is appreciated
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