Powertrain Malfunction/ Reduced Power

[Mike37]

Got the dreaded orange wrench this evening after meeting my wife for dinner. Also had a strange clicking noise coming from near the charge port. Was able to travel home at normal speed.. I am charging now, with blue ring.

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[GoodSam]

Got the dreaded orange wrench this evening after meeting my wife for dinner. Also had a strange clicking noise coming from near the charge port. Was able to travel home at normal speed.. I am charging now, with blue ring.

FordPass showing Power Malfunction / Reduced Power? , like only 57% available power? See the HV Battery Electrode Misalignment thread as well, and check your VIN for that Safety Recall 25S18.
https://www.f150lightningforum.com/forum/threads/hv-battery-electrode-misalignment.25331/

 

[Mike37]

FordPass showing Power Malfunction / Reduced Power? , like only 57% available power? See the HV Battery Electrode Misalignment thread as well, and check your VIN for that Safety Recall 25S18.
https://www.f150lightningforum.com/forum/threads/hv-battery-electrode-misalignment.25331/

Where can I check my VIN?

 

[GoodSam]

Where can I check my VIN?

See the battery electrode thread, there is a link that is for accessing your ford.com account. Should be https://www.ford.com/support/recalls/

 

[Mike37]

See the battery electrode thread, there is a link that is for accessing your ford.com account. Should be https://www.ford.com/support/recalls/

I’m not showing any recalls at this time.

 

[Cadence]

Hey there, bought a 23 xlt er last April and have loved the truck overall/so far. Have put 27,000 miles on since. Two days ago the orange wrench showed up with powertrain malfunction, service soon. Call local dealer/shop where it was purchased, can't see it until April 6, then probably at least another month for parts(just guessing by reading all threads I could find)
No loaners. I called the 1-800 on ford pass to open up a claim and ask about rental reimbursement. They said yes, but has anyone on here been through this, I'm looking at potentially 3 months without my truck. How fast/slow is the reimbursement process, and now my faith in Ford is out the window.
I live in Montana, everything tech moves slow out here. Also, shop guy I spoke with told me to go ahead and keep driving until he can get me in next month. Noticed this morning that cabin heater does not work. Without the seat heaters It would be too cold inside to drive it. Any info would be greatly appreciated
Thanks

 

[GoodSam]

Hey there, bought a 23 xlt er last April and have loved the truck overall/so far. Have put 27,000 miles on since. Two days ago the orange wrench showed up with powertrain malfunction, service soon. Call local dealer/shop where it was purchased, can't see it until April 6, then probably at least another month for parts(just guessing by reading all threads I could find)
No loaners. I called the 1-800 on ford pass to open up a claim and ask about rental reimbursement. They said yes, but has anyone on here been through this, I'm looking at potentially 3 months without my truck. How fast/slow is the reimbursement process, and now my faith in Ford is out the window.
I live in Montana, everything tech moves slow out here. Also, shop guy I spoke with told me to go ahead and keep driving until he can get me in next month. Noticed this morning that cabin heater does not work. Without the seat heaters It would be too cold inside to drive it. Any info would be greatly appreciated

Hopefully not 3 months. Cannot Ford BEV or dealer tech see the DTC's set remotely for pre-planning? There have been some coolant problems, leaks, bad valving, so it might not be a battery module. Do you have any reduction in available power, like only 57% available? Check your coolant level. Get a plug-in 12Vdc or 120Vac heater for the cabin? Maybe a hair dryer for the defrosting! Watch out for cracking the windshield with temperature extremes!

 

[Cadence]

Thanks GoodSam,
I am going to check coolant levels, as this seems to be more of the problem? ...and i have a month to wait for service. The wrench turned off on my way home today, cabin heat came on. Completely lost any faith i had with Ford dealer/service etc. If it wasn't for this free forum and everyone in it, we would be screwed.
John

 

[BlueLightning]

Well took mine in for the fourth time for same fault…

they finally called today and said they found issue and have to replace electrical item under frunk that regulates power to the high voltage batteries. Major job so they say…

 

[Cadence]

Sorry to hear, hope yours is not as hard as they say. Thanks for the info, please update when you know.
Thanks a bunch,
John

 

[at1]

2024 Lariat ER, 9.3k miles with the standard symptoms. Don't have the build date at hand because the dealership has my truck (is it on the window sticker somewhere?)

• 2/21/25 came out in the morning to the truck having not pre-conditioned, battery not fully charged to my standard setting of 90%. SOC was mid 80s
• Started the truck, got the yellow wrench, service vehicle soon, powertrain malfunction/reduced power, and 57% power available
• Replugged the charger and got a charging fault, amber ring of death
• Tried a few DC fast chargers that night to see, faulted on each of those as well
• 2/24/25 dealer started running tests, believed that the battery modules just needed reprogramming, no loaner available, no ETA
• 2/25/25 further testing, dealer found the bad battery module, still no loaner available but they're working on it, ordering battery module

I'm taking careful notes for obvious reasons and I'm planning to call the @Ford Motor Company BEV team to get the ball rolling, mostly in case I need rental reimbursement or additional pressure on the loaner front.

I'm very thankful for all the info you guys have shared here. I certainly wouldn't be nearly as proactive about the situation if resources like this weren't available.

Call with the BEV team went well. Case opened, confirmed the scenario qualifies me for a loaner or for rental reimbursement.

If we go rental, it can be from anywhere but has to be a ford vehicle. They'll cover $45/day for a sedan or small SUV, or $60/day for a truck or larger SUV. No mention of limits. I'm responsible for any tax (weird but ok) and they'll cover gas, just keep all receipts.

My truck is still sitting in the dealer's back lot, day 15. Apparently it took them a week after diagnosis to even order the battery module. I was given an ETA of 2-3 weeks for the module to arrive. No update from the shop since.

While I'm paying for a truck I can't drive, there were no Ford rentals in the area to be had. I finally put the pressure on the BEV team who in turned pressured the dealership and I did get a mediocre Ford Escape as a loaner which obviously does nothing to replace what I'm currently out.

Additionally, the dealership where I bought the truck didn't register my VIN correctly for the federal clean vehicle credit despite providing signed paperwork and assurances indicating that they had, so I'm fighting that battle, too. They've made no progress to resolve it yet, so I'm in contact with my congressman hoping he can help on the IRS side.

Overall, fully dissatisfied with @Ford Motor Company at this point.

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