Replacement battery warranty

[HWayne]

My 2023 Ford F-150 lightning ER battery pack is being replaced under warranty. I was wondering if the new battery will come with a new 8 year 100,000 mile warranty like Chevrolet did with the new batteries for the Bolts. The warranty is on the battery and not the truck right?

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[RickLightning]

My 2023 Ford F-150 lightning ER battery pack is being replaced under warranty. I was wondering if the new battery will come with a new 8 year 100,000 mile warranty like Chevrolet did with the new batteries for the Bolts. The warranty is on the battery and not the truck right?

Wrong.

The warranty will be the same period as the original. Not the slightest resemblance to Chevy's Bolt fiasco.

 

[WhiteBolt]

Ford has given complimentary warranty extensions to some who have had battery replacements. Call them and ask.

 

[bmwhitetx]

Ford has given complimentary warranty extensions to some who have had battery replacements. Call them and ask.

I believe the offer is to extend the 3 year/36,000 mile bumper-bumper. Basically giving you one of the ESP plans for free. I haven't heard where they extended the 8 year/100K battery warranty. But if someone has been offered that please let us know.

When I complained about my battery module replacement, the Ford rep was about to offer me the extended warranty but then noticed I had already purchased it.

 

[Costjim]

My 2023 Ford F-150 lightning ER battery pack is being replaced under warranty. I was wondering if the new battery will come with a new 8 year 100,000 mile warranty like Chevrolet did with the new batteries for the Bolts. The warranty is on the battery and not the truck right?

Why did the battery needed to be replaced?

 

[HWayne]

Why did the battery needed to be replaced?

It would charge to 60 to 65% and I would get a charge fault, then the service soon light came on and the dealership told me there was a short in the battery. This started happening the day after I bought it.

 

[chl]

My 2023 Ford F-150 lightning ER battery pack is being replaced under warranty. I was wondering if the new battery will come with a new 8 year 100,000 mile warranty like Chevrolet did with the new batteries for the Bolts. The warranty is on the battery and not the truck right?

Usually, they replaced just the failed modules, not the whole battery pack.
I can see them NOT extending/resetting the warranty in either case.

If they replace the WHOLE battery pack, with a new one, the ought to restart the 8 year battery warranty as a matter of customer relations, but legally you are probably out of luck.

The battery warranty is 8 years / 100,000 miles 70% of capacity. If you live in California I think they require 10 years and 150k miles on the warranty - so I read anyway.

The legal issue is what the "warranty" on the battery is and what it covers.

The warranty, after getting a replacement, should continue for the remainder of the first warranty. I just read the warranty and I believe that is implied.

However, they can install a used battery consistent with the age and mileage of your vehicle according to the warranty terms.

Your local state law may require something different/better for a replacement battery.

You could consider pushing Ford to give you a new 8 year/100k mile warranty OR ask for a buy back depending on the terms.

With a buy back you could purchase a new Ford Lightning that will come with the full 8 year / 100K warranty. However, the buy back price/terms they give you may be a significantly depreciated price.

It may be a case where you should consult with a lemon law/consumer warranty attorney to see what the best arrangement that can be negotiated is, if Ford doesn't give you what you want.

Good luck. I hope I never have to find out what Ford would do in such a situation!

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The warranty as it pertains to the EV battery from the documents I was given:

(2) The high voltage battery and eDrive systems of your vehicle
are covered by the Electric Vehicle Component coverage for eight
years or 100,000 miles, whichever comes first. High voltage
battery and eDrive components covered by this warranty include
the high voltage battery assembly, Bussed Electrical Center
(BEC), Battery Energy Control Module (BECM), on-board
charger, Inverter System Controller (ISC), DC/DC converter, and
eDrive. If a covered component requires replacement under the
Electric Vehicle Component warranty, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’sage and mileage and
meet Ford’s requirements and standards.

High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion
battery capacity will decrease over time and with use. While
gradual capacity loss with time and use is considered normal
wear and tear, Ford Motor Company warrants the high voltage
battery against excessive capacity loss for a period of
8 years/100,000 miles, whichever comes first. If an authorized EV
Certified Ford Dealer determines that the battery capacity is less
than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or
chassis cab configuration, this level of capacity loss is considered
excessive. The measurement method used to determine the high
voltage battery capacity, and the decision of whether to repair,
replace, or provide reconditioned or remanufactured parts, and
the condition of any such replaced, reconditioned or
remanufactured parts, are at the sole discretion of Ford Motor
Company. During the High Voltage Battery Capacity Coverage
period, Ford Motor Company will cover the necessary component
repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This
coverage is in addition to the high voltage battery assembly’s
limited warranty for defects in materials or workmanship. If a
warranty repair requires replacement of the high voltage battery
assembly, or one of its components, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected for
your vehicle will align with your vehicle’s age, and mileage.

NOTE: The battery capacity degradation rate will vary based on
various factors, including environmental conditions, and will also
be affected by the way in which the vehicle is used. Following the
recommendations in the Preserving Your High Voltage Battery
section of the Owner’s Manual may help lower the rate of capacity
degradation and optimize battery life.



What is Not Covered

...abuse and/or misuse of the vehicle and/or high voltage battery
pack, such as driving over curbs, overloading, racing or using
the vehicle as a permanent stationary power source

• failure to observe and resolve vehicle warnings and indications
of battery concerns within a reasonable amount of time,
typically 30 days

• failure to complete Ford Power-Up software updates within a
reasonable amount of time, typically 30 days

• the use of incompatible charging devices or methods

• modifications to the high voltage battery assembly, high
voltage system, or associated wiring

• exposure to direct and/or intense heat sources outside of
normal use, such as collision repairs that subject the vehicle to
paint booth conditions that exceed Ford’s recommendations

• allowing the high voltage battery assembly to remain in a fully
discharged, or near zero state of charge, for more than 14 days

• improper vehicle storage resulting in high voltage battery damage

(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your

High Voltage Battery.

The New Vehicle Limited Warranty does not cover damage to the
Ford Mobile Charger caused by abuse or misuse. Always use the
Ford Mobile Charger in a manner that conforms to the directions
found in the Owner’s Manual.

PROPER MAINTENANCE PRESERVES YOUR WARRANTY

The high voltage battery assembly in the vehicle is designed to
operate within a sealed system. Removing the high voltage
battery assembly from the vehicle, or opening the high voltage
battery assembly, creates a risk of damage to the high voltage
battery assembly, as well as a risk of personal injury, including
electrocution. EV Certified Ford dealerships are specially trained
and equipped to repair the high voltage battery assembly and
high voltage systems on the vehicle, and are the only repair
facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your
vehicle, it is imperative that all high voltage battery software
updates are installed. You are responsible for ensuring all software
updates are installed within 30 days of software availability. You
can most easily accomplish this by keeping Automatic Updates set
to “ON”. If you are unable or choose not to use your vehicle’s
connectivity features to update software, your Ford Dealer can
determine if software updates are available for your vehicle and
perform these updates. Software updates will be installed at no
cost to you during the warranty period. Damage resulting from
failure to install battery system updates will not be covered under
your New Vehicle Limited Warranty.

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I just saw that I have a problem because I cannot seem to get the latest PowerUp software to update the truck - keeps saying it was "interrupted."

 

[Maquis]

No.

 

[chl]

Hopefully it won't come to that since it is the truck/Ford that is the reason for the update not installing.

But if it gets close to the 30 days and still won't install, I'm going to fully document it with a trip to the Ford Dealership with a service request, and call the Help number too that appears with the "interrupted" error message.

Nothing like computer headaches to waste time...

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