Took truck in because it has never received an OTA update. Service was clueless

[sonofzell]

I'm with you. My build was 12/20 and not one update has been offered or installed since getting it in February. I'm dropping it off tomorrow morning for attempt #3 with the dealer.

It took weeks of back-and-forth with the ford "OTA Team" until I was able to determine that updates sent to my truck were reported as "failed" (there was no indication whatsoever in my Sync or FP app). On previous visits, dealer has stated everything from absolute cluelessness to trying to charge me "diagnostic fees" at $198/hr.

For the "why", it seems that one or more of the power-ups/core sync versions have resolved issues like the dash cluster reset that has plagued my truck from day one. In addition to that, there are additional features available to systems with the updates like cameras at speed, onboard scale displays, in-dash integration for non-Sync nav systems, etc.

I too have reset my Sync system more times than I can count. It was my understanding that the Sync4 system is NOT able to manually updated via USB like the previous versions. If anyone has any actual experience that contradicts this, I'd love to hear about it!

Hoping third time's a charm with this... I've specifically requested that any available updates be manually installed in addition to troubleshooting the cluster reset. That being said, I'd be lying if I said I had any level of optimism.

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[HawkeyeOD]

settings > reset

Did this yesterday afternoon. No change.

I am basically in the same boat as sonofzell, but not on trip #3 yet by any means. But if the service staff at my dealer can’t figure it out, I don’t really know what I’ll do.

 

[jperry5835]

I have a Feb 2021 Build Limited, I got 2 updates and then nothing after 1.4, My truck is at the dealership now at the direction of Ford customer relations dept.,...OH..... Ford also told me that the dealership could now do whatever they need to do to activate Blue Cruise, Dealership said they would update me Monday

Please keep us informed on the bluecruise update.

 

[charliecbp]

Please keep us informed on the bluecruise update.

I'll post as soon as I know something, I have my phone close by so I know when they get in the truck to start working on it, securialert is good for something!!

 

[BHunted1]

Last 2 times I was in, (total 3 times so far), they updated all the modules to 1.7 except for one. The APIM module. It simply will not let them update it manually and keeps giving them an error. For what it is worth, the APIM update available also gives them a hard time downloading to their puter.
They believe it's locked somewhere in the Ford Mothership and it fails ota and via their puter. Ford needs to fix this. They are waiting for Ford Eng to get back to them and if they cannot get a straight answer, they want Ford to ok them replacing the apim module. They will not do it without Ford's ok because if it doesn't solve the problem, the dealer is stuck with it and I'll still have no resolve. Seems like the older builds off the line have this issue. Mine was also bult Feb of 21.... del in March... Most latter do not seem to have any ota issues.

 

[charliecbp]

Last 2 times I was in, (total 3 times so far), they updated all the modules to 1.7 except for one. The APIM module. It simply will not let them update it manually and keeps giving them an error. For what it is worth, the APIM update available also gives them a hard time downloading to their puter.
They believe it's locked somewhere in the Ford Mothership and it fails ota and via their puter. Ford needs to fix this. They are waiting for Ford Eng to get back to them and if they cannot get a straight answer, they want Ford to ok them replacing the apim module. They will not do it without Ford's ok because if it doesn't solve the problem, the dealer is stuck with it and I'll still have no resolve. Seems like the older builds off the line have this issue. Mine was also bult Feb of 21.... del in March... Most latter do not seem to have any ota issues.

My Limited was also a Feb 2021 build and March delivery, I am expecting the same result that you got with my truck at the dealership today

 

[Finnster]

Hi, I’m new here.
I have a 2021 Limited. I can’t receive updates either. I can’t even toggle on the “automatic updates” on the sync screen. I’m at 1.4. Dealer can’t fix it either, they tried for 4 hours. They said they will call Ford….oh well.
The other issue is a “general ground fault” on generator. They can’t fix that either. They said Ford is aware of the problem with this on the PowerBoost but currently there isn’t a fix.
I broke my personal rule of “never buy a 1st year model” …..meaning the PowerBoost.
For what it’s worth, I’ve been to 2 dealerships and neither can fix it, and these are HUGE well known dealerships.
At least the truck looks good…..lol. But I’m done wasting my time at this point.

 

[Fordphanatic]

Hi, I’m new here.
I have a 2021 Limited. I can’t receive updates either. I can’t even toggle on the “automatic updates” on the sync screen. I’m at 1.4. Dealer can’t fix it either, they tried for 4 hours. They said they will call Ford….oh well.
The other issue is a “general ground fault” on generator. They can’t fix that either. They said Ford is aware of the problem with this on the PowerBoost but currently there isn’t a fix.
I broke my personal rule of “never buy a 1st year model” …..meaning the PowerBoost.
For what it’s worth, I’ve been to 2 dealerships and neither can fix it, and these are HUGE well known dealerships.
At least the truck looks good…..lol. But I’m done wasting my time at this point.

What month was your truck manufactured. I have a platinum that was built in 4/21 and I also havent gotten any updates

 

[Finnster]

What month was your truck manufactured. I have a platinum that was built in 4/21 and I also havent gotten any updates

Not sure. I will have to check. But I’m pretty sure it was around then if not a bit earlier.

 

[travisN000]

Not sure if it helps, but I was running older software with no updates until I bought an unlimited data plan. I kept maxing out the trial data plan; within a week of activating the unlimited data on my truck I got 1.7.1, followed by 2.1.1 another week or so later. It might help to connect the truck to home wifi and leave it on for as long as you can (powerboost generator mode?).. maybe with enough time on good wifi it will download / update

 

[Fordphanatic]

Not sure if it helps, but I was running older software with no updates until I bought an unlimited data plan. I kept maxing out the trial data plan; within a week of activating the unlimited data on my truck I got 1.7.1, followed by 2.1.1 another week or so later. It might help to connect the truck to home wifi and leave it on for as long as you can (powerboost generator mode?).. maybe with enough time on good wifi it will download / update

My truck is connected to home wifi 90% of the time. What do you use the unlimited data plan for in your truck to connect devices to

 

[Finnster]

My truck is connected to home wifi 90% of the time. What do you use the unlimited data plan for in your truck to connect devices to

Mine connects to my home Wi-Fi everyday. Doesn’t make any difference.

 

[HawkeyeOD]

Mine connects to my home Wi-Fi everyday. Doesn’t make any difference.

Same here. Like someone else said. At least the truck looks good I suppose?

 

[sbi]

Same here. Like someone else said. At least the truck looks good I suppose?

Sure, the truck looks good, but are we supposed to just accept Ford's mediocre QC and Service just because the trucks look good? I'll be honest with you, Ford doesn't do a good enough job trying to prevent me from having buying remorse.

 

[HawkeyeOD]

Sure, the truck looks good, but are we supposed to just accept Ford's mediocre QC and Service just because the trucks look good? I'll be honest with you, Ford doesn't do a good enough job trying to prevent me from having buying remorse.

No, not at all. I agree with you and I am definitely going to pursue all options with the dealership and/or Ford corporate to get it fixed. Including claiming that the truck is basically a lemon. Or false advertisement, however you want to look at it.

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