Ford Charge Station Pro not connecting to Pro Charger app for initial set up

[Zprime29]

I have both 5GHz and 2.4GHz and was able to get the FCSP to connect without disabling the 5GHz. I have them named differently, not sure if that made a difference. I did have to reset 2 or 3 times before it connected, but I definitely hadn't turned off 5GHz when I it finally worked.

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[TaxmanHog]

I have both 5GHz and 2.4GHz and was able to get the FCSP to connect without disabling the 5GHz. I have them named differently, not sure if that made a difference. I did have to reset 2 or 3 times before it connected, but I definitely hadn't turned off 5GHz when I it finally worked.

Long ago in far off universe, I also had distinct names for each band, but Xfinity suggested leaving them exactly the same name to improve device performance, in particular those that can negotiate and comm on either band, having them named the same is alleged to improve performance and reliability.

 

[Zprime29]

Yeah, I could see that argument being true. I'm happy with the performance I'm getting at the moment so I haven't bothered to optimize anything. Perhaps that saved me some headache!

 

[Heliian]

I think a lot of connectivity issues are coming right from the Ford servers as I've had this message pop up in the last week or so:

 

[Lightning Rod]

I too am having trouble connecting my charger. I will give it another go in the morning.

 

[GingerBear85]

I too am having trouble connecting my charger. I will give it another go in the morning.

I was having this same issue called the Ford Charge Team (800) 334-4375 (8A-8P EST) and was advised that my charger needed a firmware update. They can not push the update is has to happen between Midnight-4A EST while the charger is powered on but not plugged into a vehicle. The tech told me to not use the charger for 2 nights and see if the firmware update resolved the connection between the Charge Station Pro app and the Ford Pass > Connected Charge Station. I'm going to use my J+ Boost charger tonight and see if it pushes the update... fingers crossed. She also acknowledged that it could be another bug within the Ford Pass 4.27 release if the connection is still broken after firmware is up to date.

 

[Lightning Rod]

I was having this same issue called the Ford Charge Team (800) 334-4375 (8A-8P EST) and was advised that my charger needed a firmware update. They can not push the update is has to happen between Midnight-4A EST while the charger is powered on but not plugged into a vehicle. The tech told me to not use the charger for 2 nights and see if the firmware update resolved the connection between the Charge Station Pro app and the Ford Pass > Connected Charge Station. I'm going to use my J+ Boost charger tonight and see if it pushes the update... fingers crossed. She also acknowledged that it could be another bug within the Ford Pass 4.27 release if the connection is still broken after firmware is up to date.

Thanks for this reply. I will also just use my mobile charger for a few days and see if my charger updates itself.

 

[Ffxdude]

I was having this same issue called the Ford Charge Team (800) 334-4375 (8A-8P EST) and was advised that my charger needed a firmware update. They can not push the update is has to happen between Midnight-4A EST while the charger is powered on but not plugged into a vehicle. The tech told me to not use the charger for 2 nights and see if the firmware update resolved the connection between the Charge Station Pro app and the Ford Pass > Connected Charge Station. I'm going to use my J+ Boost charger tonight and see if it pushes the update... fingers crossed. She also acknowledged that it could be another bug within the Ford Pass 4.27 release if the connection is still broken after firmware is up to date.

What firmware version does your charge station have?

 

[GingerBear85]

 

[TaxmanHog]

Once you receive the updates, this is what it should show

 

[Ffxdude]

That's the base software that the units ship with. Mine took about 5 days to update the first time. Like @TaxmanHog said 39:0.48 seems to be the current one.

Supposedly they're working on a other update to assist with those of us still getting the overheating notifications when attempting to charge at the full 80a rate.

 

[GingerBear85]

Just had a look and it didn’t update last night… good to know it has taken more than 2 days. Still perplexed why it wouldn’t be possible to push the update on initial power up or when requested! Guess it’s a test of patience? Lol

 

[TaxmanHog]

Just had a look and it didn’t update last night… good to know it has taken more than 2 days. Still perplexed why it wouldn’t be possible to push the update on initial power up or when requested! Guess it’s a test of patience? Lol

Each morning, do a power cycle of the EVSE (off then on), then wait 15-30 minutes before checking the connected charge station tile on the Fordpass app, hopefully you will see it update soon.

 

[GingerBear85]

Each morning, do a power cycle of the EVSE (off then on), then wait 15-30 minutes before checking the connected charge station tile on the Fordpass app, hopefully you will see it update soon.

The power cycle worked! Firmware updated after cycling the power. I’ll monitor the overheating issue that others have had now that I can monitor the charge rate… hadn’t noticed it before when charging. Running firmware version 2.112.77:2.135:1.18:0.39:0.48 now. Thanks for the recommendation @TaxmanHog

 

[Lightning Rod]

Ok. I can't seem to get pass the "Please verify you are connected to wallbox network" message. I believe that I am connected because when I first tried to set this up a few days ago, the charger showed up in my available wifi networks and I entered the password and it seemed to have went through and it hasn't showed up in my available networks since. I have a strong wifi connection but it doesn't want me to get pass this message and cannot go any further in the setup. Before i tried setting it up today,I powered the charger down for a few minutes and powered it back on. Maybe i should wait to see if it updates tonight? Oh, and I also have the 2 wifi connections... regular and 5G.

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