“STOP SAFELY NOW” message

[YankeeCP]

Service advisor told me Battery module was delivered today and they will work to get it done by Friday

Sponsored

 

[YankeeCP]

Service advisor told me Battery module was delivered today and they will work to get it done by Friday

update- truck is not complete and now service advisor has told me it won’t be done for another 2 weeks. They only have one certified technician and he will be on vacation for 2 weeks.

 

[TaxmanHog]

Everytime I read a thread of this nature, I remind myself, we're on the cutting edge of the technology, at least with respect to Ford, the Lightning is the next step for the MoCo to ramp up it's manufacturing, sales and service capacity.

 

[Zprime29]

Everytime I read a thread of this nature, I remind myself, we're on the cutting edge of the technology, at least with respect to Ford, the Lightning is the next step for the MoCo to ramp up it's manufacturing, sales and service capacity.

That's no excuse for lack of technicians to work on the vehicles. It's not like Ford didn't know they were going to produce an EV or how it works. They've had years to get people trained up. Why bother buying from Big Auto if their service ability is barely on par with a start up? Extremely disappointing that there are this many occurrences of dealerships A) Not knowing how to properly diagnose and B) Only have 1 technician capable of the repairs. They (the dealerships) already have a bad rep and this is just making things worse.

Sorry for the rant, it's early yet on the west coast.

 

[YankeeCP]

That's no excuse for lack of technicians to work on the vehicles. It's not like Ford didn't know they were going to produce an EV or how it works. They've had years to get people trained up. Why bother buying from Big Auto if their service ability is barely on par with a start up? Extremely disappointing that there are this many occurrences of dealerships A) Not knowing how to properly diagnose and B) Only have 1 technician capable of the repairs. They (the dealerships) already have a bad rep and this is just making things worse.

Sorry for the rant, it's early yet on the west coast.

ageee- and I don’t live in a rural area with 1 dealer. They could have foreseen this issue weeks ago and let me know so thatI could check other Dealers.

 

[TaxmanHog]

The economy and lack of a motivated workforce continue to hamper the issue.

 

[invertedspear]

The economy and lack of a motivated workforce continue to hamper the issue.

There's a quick way to motivate a workforce of mechanics, and it isn't "book rates" on repairs. The Dealers know what they need to do if they really want trained techs to deal with this. Ford needs to crack down on dealers not having their service department properly trained.

 

[Henry Ford]

update- truck is not complete and now service advisor has told me it won’t be done for another 2 weeks. They only have one certified technician and he will be on vacation for 2 weeks.

I wish I had been tracking all the times the only tech available was on vacation when someone's truck was being worked on. I'm starting to think this is the modern equivalent of the used car that " a little old lady only drive to church on Sundays." Seems fishy.

 

[GoodSam]

It seems to me that there are too many battery problems (and time out of service, tech repair hours) for the number of trucks produced or miles driven! [See spreadsheet in signature.] Ford and their battery supplier need to aim much closer for zero defects before they end up with a worse reputation.

 

[KurtsRPMGarage]

Update 5: So it turns out they are replacing one battery module, not the whole battery. I spoke with my advisor yesterday and he said the module should arrive at the dealer on Tuesday and I should have the truck back by Thursday. Fingers crossed. That will be a little over 3.5 weeks from when I first dropped it off. On an unrelated note the dealer gave me a brand new xlt with the coyote as a loaner. Nice truck all be it relatively sluggish compared to the lightning. Only problem is that it doesn’t have a bedliner and they asked me not to scratch it lol. I work in construction. I’ve had to basically carry all my tools in the cab to prevent damaging the bed. Super annoying. Oh well just a few more days and I’ll be back into my pro.

 

[KurtsRPMGarage]

Update 6: Thought I was getting my truck back today but a phone call just confirmed that is not happening. Dealer has the parts ready to go but the only tech able to work on the lightning is out sick and has been for the last few days. Likely going to be next week. We will hit 4 weeks on Monday.

 

[Flash]

Update 6: Thought I was getting my truck back today but a phone call just confirmed that is not happening. Dealer has the parts ready to go but the only tech able to work on the lightning is out sick and has been for the last few days. Likely going to be next week. We will hit 4 weeks on Monday.

Any update? I just got the truck yesterday and this morning I got the stop safety now message with 25% reduced power. Can't believe this happened not even 24 hrs into owning the truck...

 

[KurtsRPMGarage]

Any update? I just got the truck yesterday and this morning I got the stop safety now message with 25% reduced power. Can't believe this happened not even 24 hrs into owning the truck...

I’m sorry to hear that. I got the truck back 32 days after my initial drop off date. Been driving it for about A month now with no issues to report. I jumped over to the “Powertrain Malfunction/Reduced Power” thread as that’s where everyone else was posting.

 

[Deleted member 14880]

Had the same thing happen 2 times. Both just after charging at a DC charger. Truck wouldn’t go more than 2 mph. Charged from 20%-60%, unplugged, started the truck and got the message. Had to start/stop truck 3-4 times before it cleared up. Until the start was normal, told me to service soon, but no other details.

Sponsored