Ford Pass & Ford.com Down?? {Resolved}

[Aaron H]

My truck didn't charge last night, and the ford pass is down. Related?

Sponsored

 

[SilverJ]

Soooo glad I Don’t have a remote start button on the key fob 9 degrees and a cold truck

 

[kstype]

Glad I checked the forums - I too am getting “FordPass is not responding…”

@Ford Motor Company- is there any “application status” website for your consumer products that show current issues? If not - your IT team should consider adding one - keeps customers informed and may eliminate some calls to your customer service team.

 

[TaxmanHog]

Glad I checked the forums - I too am getting “FordPass is not responding…”

@Ford Motor Company- is there any “application status” website for your consumer products that show current issues? If not - your IT team should consider adding one - keeps customers informed and may eliminate some calls to your customer service team.

Exactly ...like MS does it

https://portal.office.com/servicestatus

 

[rg7]

Maybe get AWS or Azure to host the backend instead of whatever geocities equivalent they're on.

 

[Commodore]

Glad I checked the forums - I too am getting “FordPass is not responding…”

@Ford Motor Company- is there any “application status” website for your consumer products that show current issues? If not - your IT team should consider adding one - keeps customers informed and may eliminate some calls to your customer service team.

Causing FRUNKS to unlock, as well....

 

[Ffxdude]

Seems to be working now.

 

[Avocadodude]

Just came back up.

 

[TaxmanHog]

Seems to be working now.

Confirmed, I'm in as well.

 

[davehu]

haven't checked either since yesterday but just now was able to connect to both Ford.com and Fordpass without a problem.

 

[kstype]

Yes - getting good status on Lightning again…. Thanks @Ford Motor Company - but let us know about a “services status board” …it would be a good idea…

 

[jetfixr1]

Yes - getting good status on Lightning again…. Thanks @Ford Motor Company - but let us know about a “services status board” …it would be a good idea…

Ford adding a server status board is them openly admitting they have network server issues from time to time, which I dont think they will admit.

 

[kstype]

Ford adding a server status board is them openly admitting they have network server issues from time to time, which I dont think they will admit.

I believe @Ford Motor Company is customer focused - and I believe that most customers understand that technology has issues from time to time - but how the company communicates these issues is critical for earning customer trust.

I have number of cloud based applications I subscribe to that notify me via email and a status board when they are experiencing issues and I have the utmost of respect for that action. I hope @Ford Motor Company considers this option.

 

[duncanmclain]

lol, I feel so much better. Today was the first time in a long time that I had to use a DCFC, and was puzzled why FordPass was not working and had to break out a card to swipe.

 

[Heliian]

Same up here in Canada. Lost communication earlier today, just checked now and it's back. Didn't effect me otherwise.

Sponsored