The issue is on Ford's side for you and many others. Your truck is on Sync 23159 which is one version behind the latest one. Right now, you are only showing a CMR update available for your truck. The fact that you are not showing any APIM, GWM or TCU updates is a red flag that there is a problem. However, the problem is not with your truck. This is something that is happening to COUNTLESS vehicles right now. Ford needs to release the next sequential update in order for you to get the updates you are missing to be fully updated. Unless a network scan done FDRS releases the next update you need from the servers, there is nothing you can do right now even with FDRS to be fully updated. We have someone in the ICE forums that can get you fully updated, but you would need a Mongoose and FDRS to do so. I have no good explanation as to why this happening right now, but I am confident Ford knows about it and is working on whatever the issue is.
You messaged me on 1/8 with your VIN to ask me to look at something for you. I checked the VIN again to provide the details I mentioned above.
If your sales guy made a commitment, he should back you up.Well here I am for my appointment that sales setup for me to do all the FDRS updates and the CSP. They told me to get here at 7:30am and they'd have a loaner for me to go to work since it would take about 4hrs.
The doors were locked until 8am. They have no appointment for me and no loaner. And service said they're not allowed to do FDRS updates "unless there is a service concern." They're doing the CSP now and refuse to do anything else.
This is why when I bought my 2023 mannequin (with just over 400 miles on it), I insisted on the updates being done, with nothing left in FDRS. They agreed, in writing, with Sales Manager signing it. Then resistance hit, i.e. Service Dept was pissed. The day before I flew there to get it, they started the updates. I had people with FDRS access watching, and they caught issues as they developed. Updates were not finished until 6:30PM, they knew I would not be getting on the airplane until they were done.Well here I am for my appointment that sales setup for me to do all the FDRS updates and the CSP. They told me to get here at 7:30am and they'd have a loaner for me to go to work since it would take about 4hrs.
The doors were locked until 8am. They have no appointment for me and no loaner. And service said they're not allowed to do FDRS updates "unless there is a service concern." They're doing the CSP now and refuse to do anything else.
I'm pretty confident sales and service did indeed discuss and agree to do it. But since they forgot to put the service appointment in, and never told the service advisors of this agreement, I'm screwed at 8am since none of those people who agreed to it are there. The only thing they did was the CSP, which only took about 40 minutes.If your sales guy made a commitment, he should back you up. Salesmen never lie, and the service managers always do what the salesman tell them.
How? I have not even gotten one OTA! I have a 23 Lariat as well that I purchased in December 23. Is there anything I need to do on my end? I just thought since I got my vehicle at the end of 2023, that I would be on the tail end to get the OTA.
There is no rhyme or reason in how OTA's are sent out; as least Ford does not say what logic is used to distribute updates. Where in Florida are you? If you're in the Miami area, we can set something up and I'll update the truck. No charge.
TBH I’m surprised the sales department agreed in writing as this is kind of unheard of from the service side. I’ve got FDRS and have helped many users on Reddit who claimed their service center updated “everything” and it’s almost always just been CSPs and maybe CSPs plus an APIM update.
I've got a pro I bought in May of 23, no updates ever on mine. Another guy on here just started getting updates on his Pro about a month ago and he bought his around the same time I did.
