Manufacturer Defect or Dealer Disregard

[gratney]

I ordered a 2023 Lightning Lariat sight unseen from several states away. I was super excited when I received it to see no major ding, scratches or dents from transport. It arrived about 8:30 PM and it was pouring rain and in the low 40s...so inspection wasn't as thorough as it would have been in normal conditions. The next day when I went to my garage after work to take a better look at the truck, I noticed the plastic around the windows on all 4 doors were scuffed and had swirl marks. I contacted my salesman who said...hey, that's just the cheap plastic Ford uses. It isn't super noticeable in overcast conditions, but in bright light it's very obvious. I can try to fix myself and I know it's not the end of the world...but it's just very disappointing for a vehicle with an $80k MSRP to arrive with blemishes and that to be the response I get. So, just wondering if anyone else had similar issues and if this should be a Dealer issue, Ford issue or I'm just stuck with it. I'm still super happy with the truck, just not the cosmetics of it for something I've owned less than a week and I wasn't even the cause of. Opinions?

 

[Randall Stephens]

I ordered a 2023 Lightning Lariat sight unseen from several states away. I was super excited when I received it to see no major ding, scratches or dents from transport. It arrived about 8:30 PM and it was pouring rain and in the low 40s...so inspection wasn't as thorough as it would have been in normal conditions. The next day when I went to my garage after work to take a better look at the truck, I noticed the plastic around the windows on all 4 doors were scuffed and had swirl marks. I contacted my salesman who said...hey, that's just the cheap plastic Ford uses. It isn't super noticeable in overcast conditions, but in bright light it's very obvious. I can try to fix myself and I know it's not the end of the world...but it's just very disappointing for a vehicle with an $80k MSRP to arrive with blemishes and that to be the response I get. So, just wondering if anyone else had similar issues and if this should be a Dealer issue, Ford issue or I'm just stuck with it. I'm still super happy with the truck, just not the cosmetics of it for something I've owned less than a week and I wasn't even the cause of. Opinions?

That's from when somebody washed the car with a dirty rag. The more they washed it the worse it will be. That did not come out of the factory like that.

 

[The Unc]

Every single F150 owner, ICE of Lightning, has scratched B Pillar piano black trim like yours.... no getting around it-
The good news: You can easily polish those with a good clear coat polish and random orbit polisher. Mine were trashed as well at delivery.

 

[Whammy Bar]

Mine were trashed pretty close to that as well. Pretty much all of them look like they came from the factory wiped down with a sandy beach towel.

 

[Henry Ford]

Piano black plastic looks so good when it's new...and then never again.

 

[dovetaildan]

When I first got my truck they looked good but quickly started developing scratches. I've since added these protectors https://twraps.com/products/b-pillars-clear-protection-film-ppf-for-ford-f-150-lightning and the pillars have continued to look great. No scratches.

 

[jallen]

That plastic comes on lots of Ford vehicles. Our brand new. Bronco Sport was just as bad sitting on the lot. Dealer took it to a detailer and they got it 95% back to good.

Somebody wiped yours with a dirty rag.
But, good news is, you can get them back to new looking again.

Also, no, it did not come from factory like that! A minion at a dealership “washed” it!

 

[The Weatherman]

Can’t say why, but yes my 2022 Lariat has the same affliction. I noticed it day one.

 

[flyct]

Mine were like that at delivery. The dealer brought it back to their body shop and they polished them and they looked perfect. Eventually they will get scratched again.

 

[The Quiet Man]

Check these out!

https://parts.ford.com/shop/en/us/a...les-with-factory-keypad-p-vfl3z9920554d?pdp=y

No more scractched plastic.

 

[invertedspear]

Check these out!

Ford parts

No more scractched plastic.

Your link is to a search with 279 results. What particular thing should we be checking out?

 

[PAndaemonium]

Throw some PPF on there and they will disappear

 

[The Quiet Man]

Your link is to a search with 279 results. What particular thing should we be checking out?

Sorry for that….
Corrected the link In my post.

 

[gratney]

That's what I'm trying to get dealer to do in my case...he's too far away, but see if he'llw work with local dealer to do so. I could do so myself, but I'm an amateur and the truck is new, so I'd rather let someone that does stuff like that every day fix it the first time.

 

[gratney]

It came from Colorado...so they also could have been brushing off snow...but either way, I agree probably human induced. Once I get it fixed, I'll probably put those protectors on someone posted about above.

Sponsored