Tesla NACS Adapter Recall / Replacement Notice (10/24/24)

[Farmford42]

I dont see any update on my ford account to show the adapter "situation" (satisfaction program)
I did get a notice to swap out the adapter and updated my info. Did the people who have received a replacement adapter get a shipping notice? @Ish Or did it just show up?

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[Warp Asylum]

Orders in the 20k region are getting new adapters while we have no word on our replacements.

 

[Ish]

I dont see any update on my ford account to show the adapter "situation" (satisfaction program)
I did get a notice to swap out the adapter and updated my info. Did the people who have received a replacement adapter get a shipping notice? @Ish Or did it just show up?

I did get a shipping notification on a Friday and got it the following Tuesday. FedEx didn’t actually pick it up until the following Monday.

Everything was the same as the original adapter shipping notification.

 

[RenegadeStar]

Still waiting on our replacement

 

[johnnyonetime]

Still waiting on our replacement

As am I. Tried to use the original last week and got 7 minutes/17.8 kWh before it ended the session. Now my A2Z adapter has been targeted for replacement and crickets

 

[RenegadeStar]

As am I. Tried to use the original last week and got 7 minutes/17.8 kWh before it ended the session. Now my A2Z adapter has been targeted for replacement and crickets

Same, fortunately we got an email today from A2Z saying its replacement will be here next week. I also just got off the phone with Ford and they said they are slipping them into current batches going out and that the recalled ones should be out by the end of the month.. we will see.

 

[Zprime29]

As am I. Tried to use the original last week and got 7 minutes/17.8 kWh before it ended the session. Now my A2Z adapter has been targeted for replacement and crickets

At least the A2Z one is safe to use while waiting.

 

[Maineiac12]

Same, fortunately we got an email today from A2Z saying its replacement will be here next week. I also just got off the phone with Ford and they said they are slipping them into current batches going out and that the recalled ones should be out by the end of the month.. we will see.

I wouldn’t believe a thing that Ford’s customer service people say because I doubt they know anything. When I called them, I was told I’d have mine by the 11th of November. I swear they just make up to get you off the phone.

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