An Update on Your Forum Experience from Ford Motor Company

[GDN]

@Ford Motor Company - In your spare time you can read through this thread for a master class in what drives us crazy, how so many bad communications from dealers (that is still on your FOMOCO, you control the communication to the dealers and can impact how dealers treat customers) and how bad your software distribution tactics are. It truly doesn't take much to fix this up. It really doesn't.
https://www.f150lightningforum.com/...ngs-starting-today-12-11-24.23222/post-450211

Sponsored

 

[bydabeach]

As 2025 approaches...

 

[Henry Ford]

@Ford Motor Company - In your spare time you can read through this thread for a master class in what drives us crazy, how so many bad communications from dealers (that is still on your FOMOCO, you control the communication to the dealers and can impact how dealers treat customers) and how bad your software distribution tactics are. It truly doesn't take much to fix this up. It really doesn't.
https://www.f150lightningforum.com/...ngs-starting-today-12-11-24.23222/post-450211

Dang, homework on the first day. I thought I was being harsh.

 

[Cvh8601]

@Ford Motor Company , i‘ll go out on a limb and propose that you could pretty easily address the thing that a significant portion of the posts on this forum, maybe a majority, are about: OTA update schedule. You could be easily make this not mysterious by publishing a schedule of some description. We get it that it’s done in ‘batches of VINs’, but thats not enough. If any kind of schedule or even guidance like ‘we’ll be doing 2023s first and that’ll take 3 months then we’ll move onto 2022s, etc” would be super useful.

On a forum full of early adopters, i think you’ll find acceptance when things don’t quite go to plan on your end (cough, BC1.4, cough). But more open communication of any description will gain a lot more goodwill than youre currently being credited with.

 

[Lytning]

@Ford Motor Company , i‘ll go out on a limb and propose that you could pretty easily address the thing that a significant portion of the posts on this forum, maybe a majority, are about: OTA update schedule. You could be easily make this not mysterious by publishing a schedule of some description. We get it that it’s done in ‘batches of VINs’, but thats not enough. If any kind of schedule or even guidance like ‘we’ll be doing 2023s first and that’ll take 3 months then we’ll move onto 2022s, etc” would be super useful.

On a forum full of early adopters, i think you’ll find acceptance when things don’t quite go to plan on your end (cough, BC1.4, cough). But more open communication of any description will gain a lot more goodwill than youre currently being credited with.

I agree.
Task #2 would be to give us ready access to 12 volt battery SOC since it seems related to many issues with our trucks.

 

[AZT9]

So being one of the “early adopters” the representation from ford on this forum has helped several times! Most recently (and Hopfully I’m an isolated incident” my rear light bar got water in it for the 4th time! In two years. I live in AZ so it doesn’t rain much. That said, took it to the Dealer for replacement only to be turned away due to the fact that I had driven a few hundred miles OVER the “12,000 mile part warranty” I reached out to @Ford Motor Company on the forum and they made things right. I pray I don’t need to do it a 5th time but hats off to the folks on this forum

 

[Scorpio3d]

So being one of the “early adopters” the representation from ford on this forum has helped several times! Most recently (and Hopfully I’m an isolated incident” my rear light bar got water in it for the 4th time! In two years. I live in AZ so it doesn’t rain much. That said, took it to the Dealer for replacement only to be turned away due to the fact that I had driven a few hundred miles OVER the “12,000 mile part warranty” I reached out to @Ford Motor Company on the forum and they made things right. I pray I don’t need to do it a 5th time but hats off to the folks on this forum

WOW!
That is crazy that you have had a problem with that many light bars! Glad Ford made it right, but replacing light bar after light bar doesn’t make a lot of sense obviously there is a problem any of the other AZ folks having that problem maybe the heat???

Sponsored