Appointment just "gets you in line?" Is this a Ford thing?

[Heliian]

Dealers, especially the service depts run on their own schedule. When I have an appointment, it goes in and gets looked at same day.

If it's busy or running behind then there might be a wait. However, my dealer has enough experience to not get a big backlog.

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[No Oil HaHa]

The dealer I’m using(small town, pop: 6,500) is taking care of the above mentioned CSP at the same time as the 30k service. I’ll drop it off at 7:30am and they said they will perform the update while they are servicing the truck. Should be a couple of hours.

The dealership where we bought my wife’s last car and I use their quick lane for my ICE truck follows the “appointment just gets you in the door” nonsense.

 

[Lytning]

My Lightning sat unmoved in the dealership parking lot for 5 weeks for replacement of 2 HV battery modules one year ago. @Ford Motor Company made the "arrangements" for me at the dealership. Ford was definitely knowledgeable, and likely complicit, in the "wait in line in the parking lot" experience.

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