ATXORIGINAL
Member
- First Name
- Drivethru
- Joined
- Jul 30, 2024
- Threads
- 2
- Messages
- 16
- Reaction score
- 11
- Location
- Austin, TX
- Vehicles
- 2023 F150 Lightning lariat ER
- Thread starter
- #1
This is a long post so bear with me as i would really like your experiences,
I have been wanting to get the updates that add the Walk Away Lock feature with the on/off toggle and the battery percentage shown on the cluster without having to switch to the calm screen. I have researched this enough to know that the BCM has to have an FDRS for the WAL and Batt % and the APIM needs to be updated to version 1122 for the toggle to show up.
I made an appointment at the dealership this morning to have all of this done, I get there at 7AM and immediately start getting resistance from the service writer about updates that can take 4-5 hours. i was not taking no for an answer so he called in the service manager who tried to explain that updates are not covered under warranty and that i would have pay for these services. (this is the dealership I purchased the truck from) I advised him quickly that I paid for a service/maintenance contract when I bought the truck that was to cover any and all software updates for the life of the contract (5 years or 100K Miles) After hemming and hawing he agreed and said he would get it taken care of.
they gave me a ride home and within an hour so the SM called me to let me know that the tech had just connected to the vehicle and was going to start the updates but they wanted me to know that in order to install the lastest updates to the BCM, APIM and all other modules, there may be prerequisite updates needed that could create more issues. he referenced SSM #s: 52679, 52574, and 52039.
These SSM's warn that basically, updating these modules may actually "BRICK" the truck until another solution comes out from Ford or at least cause connectivity, charging and radio problems that truck does not currently have.
But...he said he would push it all through if I wanted them to, he just wanted me to be aware of the potential consequences. I obviously said hell no, I do not want you doing something to my truck you cannot fix. I have attached my request and the SSM info below.
This was going to be part of my 20K mile service visit. So I paid $1500 for a maint. contract that for this truck would cover, tire rotation and balancing (Discount tire will do this for free), Cabin air filters every 20K miles (a $20 filter) and software updates that in 21K miles they have not been able to push through. In addition to all of this, the week after I bought this truck, Ford started lowering the prices on these things by nearly $15K.
I really do love the truck, and aside from not being able to get updates for features I would like, i have had Zero issues thus far. everything has worked and performed as it should.
i am really mostly put off by the crappy dealers doing everything they can to get out of giving us the service we deserve on these trucks. if there are features available, EVRYONE should be able to enjoy them, not just the few that actually get regular OTA updates and have the features made available to them.
What are your experiences and have any of you ran into the issues noted in these SSMs?
I have been wanting to get the updates that add the Walk Away Lock feature with the on/off toggle and the battery percentage shown on the cluster without having to switch to the calm screen. I have researched this enough to know that the BCM has to have an FDRS for the WAL and Batt % and the APIM needs to be updated to version 1122 for the toggle to show up.
I made an appointment at the dealership this morning to have all of this done, I get there at 7AM and immediately start getting resistance from the service writer about updates that can take 4-5 hours. i was not taking no for an answer so he called in the service manager who tried to explain that updates are not covered under warranty and that i would have pay for these services. (this is the dealership I purchased the truck from) I advised him quickly that I paid for a service/maintenance contract when I bought the truck that was to cover any and all software updates for the life of the contract (5 years or 100K Miles) After hemming and hawing he agreed and said he would get it taken care of.
they gave me a ride home and within an hour so the SM called me to let me know that the tech had just connected to the vehicle and was going to start the updates but they wanted me to know that in order to install the lastest updates to the BCM, APIM and all other modules, there may be prerequisite updates needed that could create more issues. he referenced SSM #s: 52679, 52574, and 52039.
These SSM's warn that basically, updating these modules may actually "BRICK" the truck until another solution comes out from Ford or at least cause connectivity, charging and radio problems that truck does not currently have.
But...he said he would push it all through if I wanted them to, he just wanted me to be aware of the potential consequences. I obviously said hell no, I do not want you doing something to my truck you cannot fix. I have attached my request and the SSM info below.
This was going to be part of my 20K mile service visit. So I paid $1500 for a maint. contract that for this truck would cover, tire rotation and balancing (Discount tire will do this for free), Cabin air filters every 20K miles (a $20 filter) and software updates that in 21K miles they have not been able to push through. In addition to all of this, the week after I bought this truck, Ford started lowering the prices on these things by nearly $15K.
I really do love the truck, and aside from not being able to get updates for features I would like, i have had Zero issues thus far. everything has worked and performed as it should.
i am really mostly put off by the crappy dealers doing everything they can to get out of giving us the service we deserve on these trucks. if there are features available, EVRYONE should be able to enjoy them, not just the few that actually get regular OTA updates and have the features made available to them.
What are your experiences and have any of you ran into the issues noted in these SSMs?