Charging Issues

[anewbe]

So, yesterday, I planned a long trip for today. I went to the new Fordpass App then to "target charge level" moved it from 80% to 100% clicked save and it acted like it was saving it but it would not. Every time it would revert back to 80%.

Because I knew that I would need it all, I kept trying and trying and trying but no luck.

Today, I tried it and it worked on the second try. All I can think of is that all changes go through some Ford server and they were having issues processing the App feed.

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[TaxmanHog]

Today, I tried it and it worked on the second try. All I can think of is that all changes go through some Ford server and they were having issues processing the App feed.

Common theme with Fordpass, server issues impeding app functionality.
The next time this happens and you need that adjustment, jump in the truck and adjust via the Sync screen charging app, adjust the maximum limit to your needs, then revert when the special occasion has passed.

 

[anewbe]

Thanks, good info. Does Ford have a support site with live help?

 

[Maquis]

Does Ford have a support site with live help?

Seriously, this forum will get you the best support. Most of the time.

 

[RickLightning]

Thanks, good info. Does Ford have a support site with live help?

HAHAHAHAHAHAHAHAHA

 

[Tom Jensen]

Common theme with Fordpass, server issues impeding app functionality.
The next time this happens and you need that adjustment, jump in the truck and adjust via the Sync screen charging app, adjust the maximum limit to your needs, then revert when the special occasion has passed.

You consistently provide solid, no-drama advice and support. Thanks for making this group site something better than a gripe board. It’s a valuable service.

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