Same when I try to pull up my Vin. It wil spin forever and never connect. There is a TSB that included PTS connection issues. This is a GWM issues and nay need to be replaced. My truck was built July 27, 2021 and has the same issue noted.I am up-to-date with my modules updates via FDRS. I got a Motorcraft PTS subscription (OASIS) to see if I am even being sent OTA updates so hopefully I don't need to do this forever. When I get into my vehicle data I get this message below. In the past it would populate all my data here. I have tried difference browsers and waited overnight. Still same result. Anyone else who has done updates tried tried the PTS site? If someone else has a PTS subscription and willing to try on their end let me know.
Mine did the same thing. The reverse brake assist thing has been covered by iceman and bob_mac in their guides. Just drive the truck and it will clear. The engine cold hybrid issue is strange but once it's up to temperature it will work normal. After that it has been normal for me the rest of the time.My battery charger was DOA so I didn’t get all of the updates done yet. I had 3 odd issues afterwards. 2 only occurred the first time I drove it after the updates. The last issue is this running board issue.
Message came on that backup brake assist wasn’t available backing out of the garage. Next 2 times in the truck and backing up with no error.
The truck wouldn’t run on battery. I checked the power flow and it showed this message. It was 66 degrees out and I’ve been driving over 7 miles at this point. After we stopped for ~45 mins and left it was back to normal.
If it helps anyone here are the updates I ran last night.
Door module (DDM)
Audio (DSP)
Gearshift (GSM)
Battery Energy Control (BECM)
Anti-Lock Brake System (ABS)
Secondary On-Board Diag module C (SOBDMC)
Power train Control Module (PCM)
Driver Front Seat Module (DSM)
Door Module (DDM) - showed up again and disappeared after this update. 2 updates maybe. Both were successful.
Trailer Module (TRM)
Praise Jesus and the Lord almighty, the error code is gone!! Took a break for a couple of hours then came back to the truck and the code was gone amen!! All up to date just took her on her first blue cruise ride on the highway!! Holy crap is it awesome. Thank you to all the great members on here!!
Thanks for the TBS and verification it's having to other people. I have moved the topic to the proper location.
Not so fast on the hybrid engine cold odd behavior going away when warm. This afternoon I was driving some familiar routes and noticed the ice was running. And mileage was lower than usual. Tapped the brake to transition to electric and it did not transition as I expected. Popped up the power flow screen and it said engine on due to cold. Not a chance. Digital water temp was 185. 185-193 is typical range with 189 usual. And outside air temp was 75. And I was running the AC because cab was warm due to greenhouse while parked. Hopefully this will clear up. But warming it up and interstate driving prior to the stop didn’t alleviate the issue.
