Ford….. Get Rid of your Deal with SunRun

[gapsd]

Anyone else having trouble getting Sunrun to ship the charger to your house?
They keep telling me the dealer needs to submit paperwork with @Ford Motor Company, Ford says they have no idea what Sunrun is talking about. The dealership claims paperwork submitted to Ford Day after purchase.

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[HaroldCal]

I've been chasing SunRun to line up my install. They are also a dealer of the SPAN smart panel. So I was aiming to do a span+his+evse, and they are saying they can't do it. Grrr.

 

[gapsd]

I've been chasing SunRun to line up my install. They are also a dealer of the SPAN smart panel. So I was aiming to do a span+his+evse, and they are saying they can't do it. Grrr.

I didn't ask for them to install. I think that slowed everything down.
All of a sudden, they couldn't pre ship it like they could in June.
Now 2 weeks after purchase they can't find some mystery paperwork.
I have offered to email them the sales contract or my registration if they like but nothing.

 

[sotek2345]

I wouldn't say I am having trouble, but they are SLOW. Had my truck a week, called them today, they finally have the paperwork to ship but won't ship until next week and then it is another 1 to 2 weeks before I get it (per them).

This is just a bad setup. Would much rather it was an option you could remove. Would have rather saved several hundred off MSRP and just bought my own. It would have been installed a month ago. Thankfully we already have 1 for our Mach-e, so the wife and I can share without too many issues. It is just a pain.

 

[Labs4Lightning]

I didn't ask for them to install. I think that slowed everything down.
All of a sudden, they couldn't pre ship it like they could in June.
Now 2 weeks after purchase they can't find some mystery paperwork.
I have offered to email them the sales contract or my registration if they like but nothing.

Not mystery paperwork. there is button that gets pushed by dealer to confirm sale has taken place. Let me see if I can find old link we posted here in august. It was a place to confirm your address. Mine shipped 5 days after that.

 

[Regular150]

Picked our Lightning up September 22, got the Charger October 9th. No calls, just came.

 

[PiMatrix]

No FCSP charger from Sunrun, called them a week after delivery and they had not heard the car was sold even though it is in FordPass and marked on Ford website as sold. All the warranty started in ford pass as well. Well, nothing surprising here, the dysfunction of the Sunrun company never ends. Ha, try calling their CS line which is supposedly open on Saturday, no answer. I'll wait another week and call again. My dealer said he has other customers that have not received after waiting months but there is nothing they can do about it.

The whole SunRun thing is a big black eye for Ford rollout. Well at least we have a 1.6mile/hour @120v charger that came in the car.

@Ford Motor Company

 

[Labs4Lightning]

I didn't ask for them to install. I think that slowed everything down.
All of a sudden, they couldn't pre ship it like they could in June.
Now 2 weeks after purchase they can't find some mystery paperwork.
I have offered to email them the sales contract or my registration if they like but nothing.

@gapsd

here is sunrun confirmation link

AddressConfirmation

my Address is connected to Fedex, that’s how I knew it shipped, less than 7ndays after I completed form

 

[gapsd]

@gapsd

here is sunrun confirmation link

AddressConfirmation

my Address is connected to Fedex, that’s how I knew it shipped, less than 7ndays after I completed form

Thanks!

 

[Galactus55]

I only plan to use Lightning as a back up generator. Way too expensive to install the whole system, does not worth the money.

Yes I did the simple setup as a home generator backup. I'll just go plug it in when I need it. Cost me $1300.00 Parts & labour.

 

[Impatient Ron]

My truck is scheduled for build the week of 22 May, so it will be mid- to late summer before I’m actually driving electric. Just thinking ahead, I checked with Sunrun and apparently I am outside their network so they do not install here. That’s probably lucky for me.
Question is, will they still ship me the charger, or can Ford throw it in back seat for me?

 

[Biobob]

It better not be! We asked for the itemized breakdown; will update!

I got my Lightning last November and Ford sent me my charger before I got my Lightning. It was installed before I took delivery of my Lightning.
The big problem was SunRun who I had not heard from before sent me a notice that I had missed two payments and a third was do.
SunRun told me I owed them 7700 dollars when my contract started 1650 dollars.
It took me from November until April to get corrected during that time I talked to at least a dozen SunRun employees. I told them that I have had solar for over two and a half years and I was asked if I could prove it.
I would recommend Not doing business with SunRun or if you do keep all your records and write down every name of the people you talk too.
Good luck you’ll probably going to need it.

 

[Pioneer74]

My truck is scheduled for build the week of 22 May, so it will be mid- to late summer before I’m actually driving electric. Just thinking ahead, I checked with Sunrun and apparently I am outside their network so they do not install here. That’s probably lucky for me.
Question is, will they still ship me the charger, or can Ford throw it in back seat for me?

All FCSP are shipped from SunRun.

 

[onepunch]

I took delivery of my truck in late January, and it was about 3 weeks before SunRun shipped the charger to me, which is ridiculous. Fortunately I still had the pro charger from my Mach E that I traded in, otherwise I would have had a $95,000 piece of garage art that I couldnt drive. I complained to Ford about it as matter of principle, so either they dont care, or the contract they have with SunRun allows this ridiculous process of taking delivery of the truck without the charger present.

 

[Whammy Bar]

I took delivery of my truck in late January, and it was about 3 weeks before SunRun shipped the charger to me, which is ridiculous. Fortunately I still had the pro charger from my Mach E that I traded in, otherwise I would have had a $95,000 piece of garage art that I couldnt drive. I complained to Ford about it as matter of principle, so either they dont care, or the contract they have with SunRun allows this ridiculous process of taking delivery of the truck without the charger present.

Neither of them care. Large company problems and all that.

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