Fordpass app not connecting to my Lightning or Mach-E.

[bellyer]

My wife and I both have been unable to connect with our Lightning and our Mach-E for the past 24 hours or so. I've tried logging out of the app and back in and that has not helped. In fact, it wasn't even letting me log in earlier, but I am back in now, but still unable to connect. Anyone have any thought here on how to fix this or if there is an outage of some sort on Ford's side?

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[GoGoGadgetTruck]

My wife and I both have been unable to connect with our Lightning and our Mach-E for the past 24 hours or so. I've tried logging out of the app and back in and that has not helped. In fact, it wasn't even letting me log in earlier, but I am back in now, but still unable to connect. Anyone have any thought here on how to fix this or if there is an outage of some sort on Ford's side?

I just checked and it's working for me on Android.

 

[BennyTheBeaver]

Disconnect your negative terminal on your LVB, then reconnect. Something is happening with the connectivity of the truck and that resets it.

Ford is actively looking into the issue and hopefully pushes a fix soon.

 

[flyin525]

Same here. Hasn’t updated in about 24 hrs. Guess I’ll disconnect the lvb.

 

[BennyTheBeaver]

From what I've heard, the issue is predominantly MY23. Anyone having the issue on a MY22?

 

[granfaloon]

Same issue for me, the trucks modem has not connected to the network in a few days. I haven’t tried the battery disconnect, I have a service appointment tomorrow morning and I wanted to see what the dealer says before I try a home remedy

 

[MRButtler]

MY22 ok, but never can get the departure time screen to show the times w/o error.

 

[bellyer]

Disconnect your negative terminal on your LVB, then reconnect. Something is happening with the connectivity of the truck and that resets it.

Ford is actively looking into the issue and hopefully pushes a fix soon.

So, just to confirm, I should be able to disconnect the LVB within the frunk, correct?

 

[bellyer]

Well, what do you know? My truck and Mach-E just now started syncing with Fordpass again. I didn't end up needing to try the LVB disconnect.

 

[BennyTheBeaver]

So, just to confirm, I should be able to disconnect the LVB within the frunk, correct?

Correct.

I wouldn’t disconnect for anything under 48 hours.

I've had it happen 3 times now. Once for 5 days, once for 3, and a 24hr. The 1st 2, I disconnected. The last one remedied itself.

 

[Mike Dubs]

Correct.

I wouldn’t disconnect for anything under 48 hours.

I've had it happen 3 times now. Once for 5 days, once for 3, and a 24hr. The 1st 2, I disconnected. The last one remedied itself.

Thanks Benny - I just brought my '23 home two days ago and the dealer could not connect the app to the car or get access the the connected services menu.

I have an appt Tuesday afternoon - I may try this tomorrow since it seems to be a software issue effecting many of us at once.

 

[BennyTheBeaver]

Thanks Benny - I just brought my '23 home two days ago and the dealer could not connect the app to the car or get access the the connected services menu.

I have an appt Tuesday afternoon - I may try this tomorrow since it seems to be a software issue effecting many of us at once.

Those were my exact symptoms on the 5 day lapse I had.

 

[Electric Meeple]

I've had all the outage problems described in this thread with my 2023 Lightning (multiple times). Contacted Ford, took to dealership, all diagnostics were ok, performed all the resets and reinstalls but the only thing that worked was disconnect/reconnect the LVB. Clearly the onboard modem is in a bad state and the only reliable resolution is a reboot of the communications hardware.

 

[shutterbug]

I've had all the outage problems described in this thread with my 2023 Lightning (multiple times). Contacted Ford, took to dealership, all diagnostics were ok, performed all the resets and reinstalls but the only thing that worked was disconnect/reconnect the LVB. Clearly the onboard modem is in a bad state and the only reliable resolution is a reboot of the communications hardware.

Probably not the same thing. I had this problem since new year and was about to make an appointment with the service dept, when I noticed that a new version of FordPass was available (I don't have automatic updates enabled on my phone). Updating it cleared the problem.

Also when the dealer did diagnostics, did they check the 12V battery? Last year I had a bad battery in my MME and that manifested itself in a myriad of seemingly unrelated problems. Disconnecting/reconnecting it cleared the problems, but only for a time. Replacing the battery eliminated all the issues.

 

[Electric Meeple]

Also when the dealer did diagnostics, did they check the 12V battery? Last year I had a bad battery in my MME and that manifested itself in a myriad of seemingly unrelated problems. Disconnecting/reconnecting it cleared the problems, but only for a time. Replacing the battery eliminated all the issues.

Good question. I'm not 100% sure. They said they tested "everything" and all diagnostics passed. You point is well taken and I'll watch for further issues and have the battery tested.

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