How good is Blue Oval charging network for auto connect and payment?

[TaxmanHog]

@TaxmanHog have you heard or seen anything about this?

No, but I'm suspicious of the GPAY part of your snap shot, is this number one of those alter-ego numbers to protect your privacy/account security?

Try eliminating ALL card codes, and then re-add the original card code not using any GPAY values.

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[hturnerfamily]

I think in all two years of charging at many, many, many different locations and charge providers, I've had ONE time where the BlueOval account payment did not activate, or the payment didn't 'go thru', and probably it was due to my card replacement which I had not updated with FORD.

Interestingly, though, I've seen lately that many of these replacement cards and/or card renewals are actually automatically updated in many online systems... hmmmm.

BlueOval PLUG N CHARGE has worked flawlessly from the get-go with all TESLA Superchargers, the many, many charges I've made over the last several months, in four SE states, at 10-12 different locations, in GA, FL, SC, and AL.
I've had a SINGLE incident when a Supercharger did not seem to want to activate. Could have been my own fault. I moved to another unit and it worked just fine.
I receive a Ford BlueOval BILLING email almost IMMEDIATELY every time I disconnect, whether Tesla, EA, CP or EVgo... all work with BlueOval easily, though with CP or EVgo and some others you have to activate them from the FordPassAPP, or the truck's center CHARGE APP screen.

 

[ChippewaBarr]

No, but I'm suspicious of the GPAY part of your snap shot, is this number one of those alter-ego numbers to protect your privacy/account security?

Try eliminating ALL card codes, and then re-add the original card code not using any GPAY values.

In this case, no it's not a security dummy number, it's the actual credit card number.

Unfortunately it doesn't matter anyway as 1) this card was magically fine until I went from the MachE to the Lightning, 2) I never use or have used GPay for it, 3) I've used other cards not connected to GPay still with the same result.

I'll be sending all my info to @Ford Motor Company to see if they can help cause it is a terrible user experience. Especially considering it was flawless for my previous vehicle - so I know how it should work lol

 

[TaxmanHog]

Especially considering it was flawless for my previous vehicle - so I know how it should work lol

Is your former Mach-E vehicle profile still attached to your Ford account / Garage or has it been deleted?

 

[ChippewaBarr]

Is your former Mach-E vehicle profile still attached to your Ford account / Garage or has it been deleted?

Having a background in IT had me think of these things beforehand lol so I think I did it right.

Before swapping over to the Lightning, at the dealer their tech guy and I went online, deleted my payment method from my Ford Account, then deleted the MachE from my Ford Account, then set up the Lightning.

This is part of the reason why I think it's a Ford database issue with card storage since any of my cards I used - when the error happens - don't even ATTEMPT to get charged. Like the card issuers don't even see a pending/blocked/etc transaction. Not until I manually retry it does it go through.

 

[TaxmanHog]

Having a background in IT had me think of these things beforehand lol so I think I did it right.

Before swapping over to the Lightning, at the dealer their tech guy and I went online, deleted my payment method from my Ford Account, then deleted the MachE from my Ford Account, then set up the Lightning.

This is part of the reason why I think it's a Ford database issue with card storage since any of my cards I used - when the error happens - don't even ATTEMPT to get charged. Like the card issuers don't even see a pending/blocked/etc transaction. Not until I manually retry it does it go through.

Early on, we have had other Canadian members struggle with credit card problems, I'd hoped that was resolved long ago, maybe not.

 

[ChippewaBarr]

Early on, we have had other Canadian members struggle with credit card problems, I'd hoped that was resolved long ago, maybe not.

Do you have the links to the threads so I can read up on them? I'm collating a bunch of info to send to Ford about it - the issue seems to affect owners in the US as well.

I'm trying to stress to Ford that it's something on their end as the "fix" is just to contact your card issuing bank, which is useless as the "payment" never makes it off Ford's servers to even be declined in the first place.

 

[TaxmanHog]

Do you have the links to the threads so I can read up on them? I'm collating a bunch of info to send to Ford about it - the issue seems to affect owners in the US as well.

I'm trying to stress to Ford that it's something on their end as the "fix" is just to contact your card issuing bank, which is useless as the "payment" never makes it off Ford's servers to even be declined in the first place.

I don't, but they were either Canadians or US visitors in Canada IIRC.

My mind is foggy reading so many posts on the forum.

 

[ChippewaBarr]

I don't, but they were either Canadians or US visitors in Canada IIRC.

My mind is foggy reading so many posts on the forum.

Ha - no worries, I was just gonna add it to the list, thanks though!

 

[TaxmanHog]

Ha - no worries, I was just gonna add it to the list, thanks though!

Seems this was the tread I was thinking about, but it's more about Canadians visiting the US and having issues creating / funding an EA account and the postal / zip code incompatibility.

https://www.f150lightningforum.com/forum/threads/canadian-f150-charging-in-the-us-issues.17913

 

[Ragman]

Setting up mine it would only take one of three cards I tried - no particular obvious reason other then one it did has lowest transaction fees... they couldnt be that smart?

 

[WilliamRobert]

I think the biggest hole in the Blue Oval network is relying on AT&T for coverage of the connectivity. While on a road trip last Friday, the navigation was leading me to 20kwh chargers and I accidentally found a Tesla fast charger that worked for plug and charge!

 

[hturnerfamily]

well, who 'else' would you want them to 'rely' on??

unless you have a multi-carrier cellular connection, it's only going to be 'one' network...

also, the locations/chargers are already pre-populated in their mapping system - the cellular carrier or connection is not going to cause you to 'miss' any chargers... Superchargers don't yet show in the Ford NAV.

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