Zzebro
Member
so I actually talked to the OTA help line. They said it tried pushing an OTA to the vehicle 4 times in the past few months but failed due to low battery and it is now expired. Guess I’m in limbo?
Call your service advisor this morning and ask them to check your OTA dashboard and read out to you the history that they see for the last 60 days. If there is no history, that's your first clue that you have a problem that needs further diagnosis (by a tech in person). If there is a history of any sort and it says that OTAs have been attempted but failed, ask the service advisor what the reasons were for the failures are/were according to what the system reported. That will also be a clue as to what might be holding you back.
You do have an APIM update showing as available but I'm not sure what would happen if the tech attempted it using FDRS. There may be something else at work here like what happened to @#1 Scuba . But it's not clear yet that this is the case.