Ford deleting Lightning Platinum features without telling the customer!

[FordLightningMan]

Don’t be silly. You don’t get a Tesla serviced.

There’s no service availability.

I had a rim dented by a shopping cart. If you go online to the Tesla online store, you can only order a set of four wheels. Then there is a link that says if you need one wheel, click here for service center number. I clicked the link and called the number, it goes straight to voice mail. It's been 4 business days and no one is calling me back. This isn't the first time I had to call Tesla, every time I do, it's just like this.

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[FlasherZ]

I had a rim dented by a shopping cart. If you go online to the Tesla online store, you can only order a set of four wheels. Then there is a link that says if you need one wheel, click here for service center number. I clicked the link and called the number, it goes straight to voice mail. It's been 4 business days and no one is calling me back. This isn't the first time I had to call Tesla, every time I do, it's just like this.

I have read many different service stories, some downright horrible and some great. I can say that my experience with the St. Louis service center is great - they've always answered the phone or called me back. The St. Louis and Kansas City service centers used to be a consistent 1-2 in customer satisfaction, swapping occasionally. But I have heard horror stories about other service centers that perhaps aren't run so well and have had huge delays.

Hell, when I bought my Model S in 2012, before the St. Louis service center even existed, the company flew an engineer out to work on my car in my machine shed, then helped me change some stuff on my Mom's 1991 Fox-body Mustang before flying back.

 

[FordLightningMan]

I have read many different service stories, some downright horrible and some great. I can say that my experience with the St. Louis service center is great - they've always answered the phone or called me back. The St. Louis and Kansas City service centers used to be a consistent 1-2 in customer satisfaction, swapping occasionally. But I have heard horror stories about other service centers that perhaps aren't run so well and have had huge delays.

Hell, when I bought my Model S in 2012, before the St. Louis service center even existed, the company flew an engineer out to work on my car in my machine shed, then helped me change some stuff on my Mom's 1991 Fox-body Mustang before flying back.

The funny thing is that means Tesla service is probably no different than Ford's dealer network. I do believe that some of them are great, even if mine kind of stinks. Just like my Ford dealer has no ADM, when others add $30k. Unless you can get the same managers and staff at every location, the experience is going to be wildly different location to location.

 

[Yellow Buddy]

I had a rim dented by a shopping cart. If you go online to the Tesla online store, you can only order a set of four wheels. Then there is a link that says if you need one wheel, click here for service center number. I clicked the link and called the number, it goes straight to voice mail. It's been 4 business days and no one is calling me back. This isn't the first time I had to call Tesla, every time I do, it's just like this.

Exactly why I ended up leaving Tesla. They used to have phenomenal service, but that changed and now you’re better off buying a new Tesla

 

[Amps]

I had a rim dented by a shopping cart.

I can't get by this sentence. There's got to be a story here.

 

[Ford Motor Company]

I don't know if your the forum spreadsheet tracks options such as Max recline or even the built-in multi-contour seats with active motion (massaging seats standard with Platinum). We have serious problem for some owners in that Ford seems to be deleting these from the Lightning Platinum models without telling the customer. This is totally unacceptable. Oh and they are giving a $300 credit for what was a 12K Lauriet to Platinum upgrade to many who upgraded ONLY for those (in our case mandatory wife options) useful for long distance driving. 22" wheels most consider a negative. If you tried to add these standard multi-contour active motion and optional max recline options after delivery they certainly would be $4,000 or more. Not good Ford! So instead of the Platinum massaging chairs and max recline you get -300 instead. Really?

It was reported elsewhere that once the VIN number was assigned and build date established that it meant all the parts for your particular vehicle had been allocated and these chip shortages would not affect your build. Ford also said earlier that Lightning would not be deallocated supplies as it was their number one priority. Apparently Ford is reneging on that, I assume in order to cram incomplete cars into the quarter vs wait for late supplies.

Seems like an easy dealer chip upgrade in the future vs rip out the whole multicontour seat and/or Max Recline? Someone is really not thinking at Ford to do this detached from customer especially for their showcase Platinum Lightning. Even the dealers are aghast on how this is being done. Seems to be purposely hidden from customer until delivery. Then surprise, take it or leave it, and sign you are ok with it.

Anyone who ordered a Platinum should check their order option page and you'll see these deleted:

"code": "BX2AB",
"description": "Multicontour seats with Active Motion®",
"guxCategoryLabels": "",
"code": "BYPBL",
"description": "Max Recline Driver and Passenger Seat",
They are replaced with:

"Multicontour seats with Active Motion® Removal"

Sorry Ford, you are not keeping the $12,000 delta payment of Platinum owners to Ford and not supplying what is ordered. Either supply what was ordered, upgrade the missing chip in future, delay delivery, or downgrade us to Lauriet, or allow cancellation with full refund.. Customer should choose their option. This is my first Ford, and I hope this gets clarified fast.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

 

[FordLightningMan]

I can't get by this sentence. There's got to be a story here.

I don't want to further derail the thread, but here's the video. It's almost unreal, the cart moved on its own and seemed to target my car. I can only guess wind? Or demon?

 

[Ffxdude]

I don't want to further derail the thread, but here's the video. It's almost unreal, the cart moved on its own and seemed to target my car. I can only guess wind? Or demon?

Apparently you pissed off the Hobby Lobby gods...lol.

 

[Amps]

Wow, demonic possession. You'd think Hobby Lobby's carts would be angelic holy rollers.

 

[hturnerfamily]

A) 'WHY' would any dealer 'delete' something from a customer's order? Doesn't make sense.
B) YES, Ford CAN delete items or options, just look at the recent chatter about Platinum seats being deleted, BY FORD. Ford will produce the truck anyway, even if that's the ONLY reason the customer ordered the higher trim. $300 credit for the loss.
C) It makes no sense, though, that no one can tell you 'what' and 'why' it happened.
D) Maybe the truck DOES come with this 'deleted' item, although it certainly looks suspicious that it says what it does on the window sticker. There is no rhyme or reason, it seems.

I find this type of argument similar to what I have to tell customer, my insurance customers, when they call me and DEMAND that I explain why the insurance company REJECTED coverage that they 'for sure' did NOT reject. The customer is already HOT when they call, and they EXPECT an explanation AND immediate correction!
They are referring to Georgia's UNINSURED MOTORIST coverage, which is confusing, and although is totally OPTIONAL, comes in TWO different and competing forms. When you choose 'one' choice, you are automatically REJECTING the other, since you can not have BOTH at the same time. Either way, if you have UM Coverage, which most folks do, you WILL see on your insurance declaration page the words "REJECTED" by one, or the other, UM forms.
It's a Georgia requirement, not the insurance company's.

It's not fun explaining that to a good 20+ year customer.

 

[PiMatrix]

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.

Thank you so much, sent.

 

[TaxmanHog]

As reported by @DevonD

 

[DevonD]

As reported by @DevonD

It’s true. Nobody told me. When I called the dealer they said I could cancel the order if I wanted but they wouldn’t put me back on their list. So basically take it or leave it.

 

[JHForman812]

They Only offer $300 because that's what it costs them!!
Total rip off and another reason to hate unionized corrupt legacy audio companies.

Yay one of those guys that wants to blame unions !!

 

[O’Majestic1’slightnigF150]

I’m curious if the hardware is actually removed or if the 3 airbags in the seat back and four in the seat along with the control buttons are there but not “connected”. Or some combination? Can someone who has their truck and the deleted option let us know? At least if the switches for lumbar and seat are there but not operational. Might give us insight to what’s needing to be added later. Some or all.

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