Issues with trucks delivered recently (modem/OTA)?

[meow]

Software updates should not be this difficult.

riiiiiiight?!

It sucks that he has problems but everyone has to accept that these MY22-23 truck are new to Ford, new to us. There will be bugs Ford has to iron out.

If you're uncomfortable with being a test case, perhaps being an early adopter is not right for you

I'm all for being an early adopter, but don't gaslight yourself and others into acceptance of an unacceptable situation. Ford has years of experience with OTA updates and the Sync 4 platform across both ICE and EV models - we're now over two years into releases of 'Power-Ups'. They've had ample time to figure this out.

@Ford Motor Company has effectively admitted failure of this with the fact they're referring people to dealerships to manually apply software updates.

This isn't about tolerance of early adoption. This is about them taking too long to figure out the basics. And I'd apply this logic to everything related to these trucks, or technically we'd be talking about everyone that buys a new generation of a product an 'early adopter'. Would that be appropriate for the new-gen ICE F-150? The 2024 ICE Mustang? The next Samsung Galaxy or Apple iPhone? Nope.

I like this truck, don't get me wrong. But I - and everyone that bought one - spent good money on a product from an established brand, and it is absolutely fair to expect a baseline of performance in every area. I'd be complaining like this if the panel gaps and overall fit-and-finish were below my expectations. We should all be vocal about where we experience shortfalls in product, or we're losing a feedback loop that helps resolve those shortfalls. And that least to product managers not looking out for that feedback. Which leads to steaming crap like MyFord Touch/Sync 2.

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[JonS]

Interesting, I picked up my 2023 F150 Platinum three weeks ago. On pickup I wasn't able to activate the truck. The dealer had seen a few issues like this and tried reseting the modem by taking a fuse out. It was getting late so I just drove the truck home. They ordered me a new modem which arrived in a couple of days.

In the meantime I followed guidance online and unplugged the modem overnight, this didn't work immediately but a day later it transiently came online and I was able to activate the truck.

Finally, I dropped it off over a week ago to have the modem replaced and and it's been at the dealer ever since. They are working with Ford engineering trying to apply an update (which takes between 45 mins and 12 hours to apply -- randomly!) Some of the components are reporting an errors on application.

Sounds like one of the issues blocking the update was the fact that the 12v battery was under 80% charged and wasn't showing them that this was a problem.

Anyway, I think Ford nailed the truck overall but I agree with others that they have a massive gap in software/firmware support.

 

[greenne]

riiiiiiight?!



I'm all for being an early adopter, but don't gaslight yourself and others into acceptance of an unacceptable situation. Ford has years of experience with OTA updates and the Sync 4 platform across both ICE and EV models - we're now over two years into releases of 'Power-Ups'. They've had ample time to figure this out.

@Ford Motor Company has effectively admitted failure of this with the fact they're referring people to dealerships to manually apply software updates.

This isn't about tolerance of early adoption. This is about them taking too long to figure out the basics. And I'd apply this logic to everything related to these trucks, or technically we'd be talking about everyone that buys a new generation of a product an 'early adopter'. Would that be appropriate for the new-gen ICE F-150? The 2024 ICE Mustang? The next Samsung Galaxy or Apple iPhone? Nope.

I like this truck, don't get me wrong. But I - and everyone that bought one - spent good money on a product from an established brand, and it is absolutely fair to expect a baseline of performance in every area. I'd be complaining like this if the panel gaps and overall fit-and-finish were below my expectations. We should all be vocal about where we experience shortfalls in product, or we're losing a feedback loop that helps resolve those shortfalls. And that least to product managers not looking out for that feedback. Which leads to steaming crap like MyFord Touch/Sync 2.

I would argue that this(EV Pickup) such a leap forward that you cannot compare it to another Mustang or ICE f150.

I'm not giving Ford a free pass, but I also think you need to be realistic with expectations.

 

[BennyTheBeaver]

For the record...despite these issues, there is no vehicle I would rather own.

This truck has exceeded all my expectations.

The worst part of the truck is the buying process. Putting a dealer as a middle man really tarnishes the experience.

 

[mattskr]

FYI - My Bluecruise updated out of the blue this morning, day 3 of ownership I didn't do anything other than talk to Ford CS chat last night but that went nowhere. The Hands-free date went from 10-12-2022 at delivery to 13-04-23 so for those who have just taken delivery - wait and it should resolve. The guy in the video probably got his update already, no need to take to the dealer.

 

[Gimme_my_MME]

FYI - My Bluecruise updated out of the blue this morning, day 3 of ownership I didn't do anything other than talk to Ford CS chat last night but that went nowhere. The Hands-free date went from 10-12-2022 at delivery to 13-04-23 so for those who have just taken delivery - wait and it should resolve. The guy in the video probably got his update already, no need to take to the dealer.

The maps update issue has been fixed and all those that had expired maps should be getting the new ones now

 

[bewbie]

This is what ford.con says when I enter my vin for updates. You weave you’re way to the install via usb page and it just talks about turning on automatic updates.

Running SYNC Version 4.0.22294

 

[bowdoinhammer]

This is what ford.con says when I enter my vin for updates. You weave you’re way to the install via usb page and it just talks about turning on automatic updates.

Running SYNC Version 4.0.22294

Same issue for me...

btw, I have an appointment at the dealer on the 16th to hopefully get this resolved....

When I talked to Ford customer support, they told me to reference Technical support bulletin TSB22-2105 when I drop it off.

 

[TaxmanHog]

When I talked to Ford customer support, they told me to reference Technical support bulletin TSB22-2105 when I drop it off.

For those wanting more information...
https://www.f150lightningforum.com/forum/threads/tsb-tsb-22-2105-bluecruise-update.9528/

 

[bowdoinhammer]

Oh, wow. Mine just updated!

 

[bowdoinhammer]

I suspect it's what @Gimme_my_MME said and that they've figured out a way to get the modems that weren't updating to receive an OTA update...

But I also happened to try disconnecting the 12v negative for a couple minutes this morning.

 

[Pitbull2o08]

I suspect it's what @Gimme_my_MME said and that they've figured out a way to get the modems that weren't updating to receive an OTA update...

But I also happened to try disconnecting the 12v negative for a couple minutes this morning.

That's amazing. I should give that a try. When you disconnected the 12v, did you need to set up Ford Pass app and PAAK again?

 

[TaxmanHog]

That's amazing. I should give that a try. When you disconnected the 12v, did you need to set up Ford Pass app and PAAK again?

No impact with Ford Pass or PAAK, but you will need to manually close the Frunk, after the procedure is completed on the LVB.

Carefully push down until it fully engages the locks.
Start the truck then test the cabin frunk button, then test the fob button and finally the app control

 

[bewbie]

Oh, wow. Mine just updated!

Did you do anything before getting the update?

 

[SmokingtheMeats]

I’m on 3.5.4 and haven’t had an update since Nov 1st. I’ve been plugged in and not plugged in. On Wi-Fi and not on Wi-Fi. I can’t figure out what else to do. All my settings are turned on to update at any time.

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