(9 days later) Got a call from SVC dept yesterday; they said "because the svc engine light went away, there is not thing they can do unless they make the error occur again" , then they asked if I wanted to drive it to make the error happen. I told them no, you drive it until you tell me there is nothing more you can do. Seems they want to sweep it under carpet even though the error is recorded and they do not know what caused it. I am concerned that this is now a "Known Bug" they just don't know how to deal with it yet.
As others have mentioned, call 1-800-392-3673 for BEV team to create a case number. This seems to help get the ball rolling faster.
after 5weeks of being parked at he Dealer lot they confirmed it’s in the garage and expected to be complete by Friday. But at this point I am not sure I trust the truck long term and have started a buyback through Ford. I am waiting for their offer to determine if I want to keep the truck. Pros and cons for both options at this pointWell, it's now happened to me! We recently completed two cross-country trips totalling 7,500 miles with no problem (except for too many public DCFCs being out-of-order and too sparse in some regions). On Labor Day Sunday … after the truck had been sitting in driveway unused at 90% SOC for 3 days, I tried to charge it closer to 100% for a trip. Got a charge fault (red light next to charge port plus error message in app). Tried unplugging and re-plugging in a few times … same charge fault.
Started truck and immediately got these messages:
High Voltage Battery Warning
Powertrain Malfunction / Reduced Power
and info saying to NOT drive vehicle and get it serviced right away!
Shutting truck off and restarting a few times over the next 48 hours resulted in same problem.
I checked the 12V battery terminal connections (and tighten them) as some have mentioned to do in this thread. That did not change anything. But I did notice a lot of dirt/dust on the 12V battery and inside its compartment, so I'm wondering if our truck is missing some covers underneath to prevent that from happening?
Called Asheville Ford (NC). Had to leave a voicemail and it was many hours before they called back ... and that was "coincidentally" soon after I called the Ford Cust. Relationship Center (800-392-3673) and a case number was created and the BEV team member called the dealership on my behalf and also left msgs.
Dealership said soonest available appt is a month away!!
The past two times I've needed warranty repairs on this Lightning (coolant leak, and tailgate light assembly shorted from water getting inside) it took weeks to get an appt and then they kept the truck for at least a week each time, so I'm fearing the worst. I'm losing income with every day that I cannot drive my Lightning ... income needed to make the large truck payments.
The Ford Cust. Relations BEV person told me I "may" get a rental via the in-warranty rental program, but not until the dealership diagnoses the problem and submits the proper paperwork.
Even with the previous two warranty repair issues, we've been very happy with the truck. But with this being the third serious issue in 7 months of ownership of a new truck and the length of time it takes our local dealership to address them, we are becoming quite discouraged.
mine was diagnosed to have a recall CSP 23HO1. See below, after 30 days in the shop it qualifies for as a Lemon in FL. I contacted the Ford BEV team regarding my case and she collected some vehicle purchase data In order to generate a buyback offer
| What will Ford and your dealer do? | For the purposes of this program, Ford Motor Company has authorized your dealer to replace certain high-voltage battery module(s) from your vehicle with new parts free of charge. The replacement parts will help prevent performance degradation of your high-voltage battery. |
Omg, that is terrible.
