JZinger
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I had trouble getting @Ford Motor Company to honor their First Responder discount. After registering as a first responder (Career Firefighter) on ID.me I received my eligibility certificate from Ford prior to purchasing and taking ownership of my 2023 Lightning Lariat ER. The dealer the said that the discount could not be applied with the $7500 Ford credit. However, the First Responder Eligible Vehicles website clearly shows the discount could be used with other discounts.
Additionally, I was supposed to receive 42,000 Pass Rewards and a Ford Charge Station Pro with the purchase of my Lariat ER on November 3rd. I have received neither of these as of today Saturday 9 December 2023. For some reason my Lariat ER did not come with a Mobile Power Cord($500) even though it was listed as standard equipment as part of the Extended Range 511A package on the @Ford Motor Company website. The 42000 Pass Rewards would have gone a long way towards the purchase of the Mobile Power Cord that I am now using as my primary charger. I have received no update from Sunrun or @Ford Motor Company as to when I can expect my charger. I was hoping to get the charger installed before the cold weather takes hold as I know I won't be able to rely on the Mobile Charging Cord to give me enough charge over night to tackle the next day.
In Summation, @Ford Motor Company didn't honor their First Responder Discount($500), Hasn't applied the 42,000 Pass Rewards to my account ($210), Hasn't sent the Charge Station Pro, and didn't supply the Mobile Charging Cord which I ended up purchasing($500). I have really enjoyed the Lightning Lariat ER up to this point but have been unimpressed with @Ford Motor Company Customer service.
Additionally, I was supposed to receive 42,000 Pass Rewards and a Ford Charge Station Pro with the purchase of my Lariat ER on November 3rd. I have received neither of these as of today Saturday 9 December 2023. For some reason my Lariat ER did not come with a Mobile Power Cord($500) even though it was listed as standard equipment as part of the Extended Range 511A package on the @Ford Motor Company website. The 42000 Pass Rewards would have gone a long way towards the purchase of the Mobile Power Cord that I am now using as my primary charger. I have received no update from Sunrun or @Ford Motor Company as to when I can expect my charger. I was hoping to get the charger installed before the cold weather takes hold as I know I won't be able to rely on the Mobile Charging Cord to give me enough charge over night to tackle the next day.
In Summation, @Ford Motor Company didn't honor their First Responder Discount($500), Hasn't applied the 42,000 Pass Rewards to my account ($210), Hasn't sent the Charge Station Pro, and didn't supply the Mobile Charging Cord which I ended up purchasing($500). I have really enjoyed the Lightning Lariat ER up to this point but have been unimpressed with @Ford Motor Company Customer service.
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