Truck would not start

[XLTTOM]

Display showing icon for high or low battery temperature. Truck had 60% charge and had been sitting for 4 hours. Had it towed to dealer and have not received a call yet. Any idea what this could be. 16K miles and first issue.

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[Henry Ford]

Need more information. Did the screens turn on? Where you using PaaK or a FOB? What messages did you get on the gauge screen or FordPass? The more details the better. Could be a loose low voltage battery connection, could be a HVB failure, could be a dead battery in your FOB, could be something else.

 

[XLTTOM]

Screens were all on. Tried both fobs. Message above icon said exit vehicle immediately because there was a high or low temp on the battery. Truck was sitting through 18 holes of golf.

 

[duncanmaio]

Golf in Michigan in February? Your truck was saying "this guy's crazy, and I'm not going anywhere with him!"

 

[The Weatherman]

Might be a faulty temperature sensor.

 

[XLTTOM]

Almost 60 degrees in west michigan Have not heard from the dealership yet.

 

[The Weatherman]

Almost 60 degrees in west michigan Have not heard from the dealership yet.

 

[XLTTOM]

They are thinking it’s the battery. Getting a loaner tomorrow.

 

[Ford Motor Company]

Display showing icon for high or low battery temperature. Truck had 60% charge and had been sitting for 4 hours. Had it towed to dealer and have not received a call yet. Any idea what this could be. 16K miles and first issue.

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

 

[MaintGrl]

This is a wonderful Forum, As I have stated in a prior post, I live in SF Bay Area, and the Local Dealer in Richmond does not inspire faith in me regarding BEV's. It is good to know there Is someone @Ford Motor Company who is screening problems that arise here, and may be able to mitigate any necessary repairs when needed, THANK YOU @FMC

 

[Zprime29]

They are thinking it’s the battery. Getting a loaner tomorrow.

Call the Ford BEV hotline and get a case number going. In many cases, it has helped expedite repairs.

 

[hturnerfamily]

I would always try something first: disable the 12v battery by disconnecting the black/negative line for a minute... a 'reboot' is the quick answer to these 'technology' problems that sometimes arrive, out of the blue.
I always hesitate to EVER call any Ford dealer, they typically know less than we do, and will probably hardly ever give you the 'easy' route to fix a 'problem', that may not have been a problem at all.

 

[MaintGrl]

Ford BEV hotline ? What might that number be?

 

[ElKay55]

I called this number for help , not sure if its dedicated to BEV but I got someone to open a case, they helped me and was able to partially resolve my issue
1-866-631-3788
Customer Experience Center – PV Inquiry Team

 

[XLTTOM]

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

They think it is the battery. There is also another lightning there with the same issue. It is R E Barber Ford in Holland MI

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