CSP Campaign 24B48

[PrimeRisk]

New in the app today: Customer Satisfaction Program Campaign 24B48.

Anyone know what this really is and if It has to go to the dealership for the fix? Ford doesn't seem to want to share release notes or anything of the sort.

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[Blochead21]

I don’t have that show up in my app. Could be trim dependent?

 

[OtterJohn]

Nothing for me, either. 2023 Lariat ER.

 

[WildBlue]

I have it, too. 2024 Flash.

I'd like to know what the change is before I ask for it because I like the truck as it is now.

 

[BennyTheBeaver]

Might be limited to 2024 models...

 

[PrimeRisk]

My dealer is saying this is to resolve issues with saving charge locations and charge levels. The vehicle must go into the dealership for this fix.

 

[WildBlue]

I contacted my local Ford dealership service manager and he looked into the CSP. I think this is the text from it:

"In some of the affected vehicles, customers may not be able to save their vehicle’s charge locations and charging times. Customers can still plug the vehicle in and charge normally, but the customer cannot schedule a charging location and time because the charging location and time cannot be saved."

 

[Karlos]

I contacted my local Ford dealership service manager and he looked into the CSP. I think this is the text from it:

"In some of the affected vehicles, customers may not be able to save their vehicle’s charge locations and charging times. Customers can still plug the vehicle in and charge normally, but the customer cannot schedule a charging location and time because the charging location and time cannot be saved."

I'm having the same issue with my 2022 ER Lariat, although my 2023 ER Lariat is charging when scheduled. Weird

 

[Zprime29]

I checked and the CSP doesn't show up for me, I wonder how they determined who needs it.

 

[tls]

How is the dealership going to apply this CSP with powertrain module updates via FDRS on hold until October?

 

[PrimeRisk]

How is the dealership going to apply this CSP with powertrain module updates via FDRS on hold until October?

My dealer checked on holds and said that they can install this one. Goes in next Monday (9/9)

 

[jamelski]

My 2024 has this CSP and truck does not save charging locations. I’m not going to dealer for this. I’ll wait for an OTA. I just have my emporia on a set time to charge from 12am to whatever I need to not go over 90%. Stupid I have to open an app and change the stop time based on how much I want to charge, but I’m not wasting my time going to dealer for them to keep the truck for who knows how long to update a module for 5 mins.

 

[jamelski]

Just got this update via Ford Mobile came to my work

 

[jamelski]

Car drives the same but after charging for a few mins at home , I had to unplug and finally @Ford Motor Company I can now do a target charge

 

[TaxmanHog]

Car drives the same but after charging for a few mins at home , I had to unplug and finally @Ford Motor Company I can now do a target charge

Awesome news that your truck is improving !!!

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