JuiceBox (Enel X Way North America) to cease operations effective October 11, 2024

[Warren]

Bought my Juice box a month after I bought my Lightning. My travel charger crapped out, and I bought the JB new on eBay for about $230. It has worked flawlessly from day one. I don't have wifi, so connectivity for me isn't an issue. I use the Ford app to set charging still

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[Al_V]

It looks like there may be a free app solution for residential users from Tridens Technology:

https://tridenstechnology.com/enel-x-way-migration/

Reddit Link

Sounded very promising, but no luck so far.
I followed your first link, made an account, but when I click on free web app for residential customers , I get a blank page with: "No results found. Please refine your search criteria."

On the Reddit link: Sorry, this post has been removed by the moderators of r/evcharging.

 

[Al_V]

Should be fixed now! I suck at Discord, but our mods have fixed it

Yes it is, thanks!

I just tried it out, and it seems like it's not quite ready for prime time yet - I couldn't see any way to officially add our working JuiceBox to it - and had trouble registering.

I registered, but no luck getting the free web app.

 

[Al_V]

Bought my Juice box a month after I bought my Lightning. My travel charger crapped out, and I bought the JB new on eBay for about $230. It has worked flawlessly from day one. I don't have wifi, so connectivity for me isn't an issue. I use the Ford app to set charging still

The travel charger should be covered by your 36 month warranty.
And, your JB should still work fine the way you are using it.

 

[RickLightning]

It looks like there may be a free app solution for residential users from Tridens Technology:

https://tridenstechnology.com/enel-x-way-migration/

Reddit Link

There is zero explanation of this on their site, and if you sign up, there is still no info.

 

[scoobybri]

I think that Enel X may have purposely bricked my charger. I have a 2018 Juicebox 40 (Has eMotorworx as the brand) that has worked great for years. It was connected to Enel X via wifi. The unit was charging my Lightning when the press release came out. When I unplugged, suddenly, it's beeping like crazy. When I plugged it back in to the truck, it would not charge. I shut off the breaker and let it sit for a few minutes. Turned it back on and it still has the alarms on and will not charge. Seems VERY coincidental that as soon as they send the release saying they are out of business and will immediately no longer support any of their products, my Wi-Fi connected Juicebox suddenly bricks. They know there is zero recourse for me and bricking my charger relieves them of any long term liabilities due to its use. If you have a working Juicebox that is not online ATM, I would keep it that way.

 

[Aminorjourney]

I think that Enel X may have purposely bricked my charger. I have a 2018 Juicebox 40 (Has eMotorworx as the brand) that has worked great for years. It was connected to Enel X via wifi. The unit was charging my Lightning when the press release came out. When I unplugged, suddenly, it's beeping like crazy. When I plugged it back in to the truck, it would not charge. I shut off the breaker and let it sit for a few minutes. Turned it back on and it still has the alarms on and will not charge. Seems VERY coincidental that as soon as they send the release saying they are out of business and will immediately no longer support any of their products, my Wi-Fi connected Juicebox suddenly bricks. They know there is zero recourse for me and bricking my charger relieves them of any long term liabilities due to its use. If you have a working Juicebox that is not online ATM, I would keep it that way.

That’s a stuck relay. The alarm is to warn you that the relay has failed in an unsafe position (it happens from time to time).

1) Unplug it
2)Perform “Percussive maintenance” on it. It usually works best for me with a closed fist bashed on the front part of the case near the top.
3) Plug it back in and hope!

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