Phone calls not coming through speakers but Android Auto audio is

[jefrank]

Haven't found anyone having this issue, so I'm not too hopeful for a solution, but here goes...

When using Android Auto on my '22 Lariat with a Pixel 8 Pro everything is working as expected except that when I make or receive a phone call it transfers the call to my phone rather than using the speakers and mic in the truck - a serious issue in a hands-free state. It used to work and I'm not quite sure when it stopped, but my best guess is that the recent Sync update is the the breaking point. I've removed the phone and readded it to the vehicle with no change. If I go into phones, select my phone, and try to connect audio, the truck tells me that the phone isn't responding, whether plugged into the USB-C port or wireless. Am I missing a setting in Android Auto or in the truck somewhere?

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[Henry Ford]

I'd try a phone reset and a Sync reset. Maybe it's just a glitch. To do a Sync reset press and hold the down volume and skip ahead buttons on your steering wheel until the center screen goes blank.

 

[fvineyard]

Or maybe delete your phone from Sync and readd it. Try a reboot of each (phone and Sync) first maybe.

My only issue is with making a call first with hearing aids or BT headset and then starting my vehicle. Things get really screwy for me then.... until I restart the truck. Until then I can use BT with Sync or Android Auto, but not both...

 

[Ford Motor Company]

Haven't found anyone having this issue, so I'm not too hopeful for a solution, but here goes...

When using Android Auto on my '22 Lariat with a Pixel 8 Pro everything is working as expected except that when I make or receive a phone call it transfers the call to my phone rather than using the speakers and mic in the truck - a serious issue in a hands-free state. It used to work and I'm not quite sure when it stopped, but my best guess is that the recent Sync update is the the breaking point. I've removed the phone and readded it to the vehicle with no change. If I go into phones, select my phone, and try to connect audio, the truck tells me that the phone isn't responding, whether plugged into the USB-C port or wireless. Am I missing a setting in Android Auto or in the truck somewhere?

Good morning! Could you privately message us with your VIN and the name and location of your Ford dealer so we can assist with this audio concern? Thank you!

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