POLL: Who has a working Home Integration System

[Steely]

How many of us have a functional HIS system?
Follow up question, if you think it works when was the last time you actually tested it?

Mine hasn't worked since May 2024, i've got all the updates per BEV CSR and I'm getting tired of waiting for the known issue to be fixed!

Here's a video of it in action if anyone cares to see.

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[MountainAlive]

How many of us have a functional HIS system?
Follow up question, if you think it works when was the last time you actually tested it?

Mine hasn't worked since May 2024, i've got all the updates per BEV CSR and I'm getting tired of waiting for the known issue to be fixed!

Here's a video of it in action if anyone cares to see.

Today I learned that the ring can also light up in green.

 

[Yubbs]

Should probably clarify what a HIS system is

 

[TaxmanHog]

Should probably clarify what a HIS system is

Adjusted thread title / poll

 

[Whammy Bar]

Should probably clarify what a HIS system is

It's in the title of the post my guy.

 

[TaxmanHog]

It's in the title of the post my guy.

I just fixed it seconds ago

 

[GreasedL8nin]

I came here looking for others' experience because I've had my HIS about 18 months and was frustrated today when it didn't work during a couple of successive outages. It HAS worked in the past where the power went out briefly and (as promised) stayed out about 45-90 seconds while waiting to ensure it isn't a recloser, system fuse or other brief grid outage, and then VOILA! lights and all the conveniences of home.

My system was installed by Sunrun as Ford's partner in this "system." It's Sunrun I call when I have problems, and they seem to know a lot. But I am interested in hearing from others with HIS whether they have experienced the hit/miss nature that I have. The Sunrun engineers believe that one problem in the last 5 months or so was due to a Ford software update that wiped out the connectivity. They believe that has been resolved, but I'm not convinced. This system would be fantastic if it worked as advertised and as I have seen it work, but this intermittency largely defeats the usefulness of a $10,000 option.

For those unfamiliar, this is a feature offered by Ford where for an extra $9,500 you can have a Sunrun inverter installed on your system so that, if your truck is plugged in and you've downloaded the software and set up the connectivity, your truck will power your house. My fairly efficient house will run for approximately 5 days off the 131 kWh battery. My wall ovens and electric dryer are not included, nor is my AC which would be a summer outage and we seldom have those.

 

[Steely]

I came here looking for others' experience because I've had my HIS about 18 months and was frustrated today when it didn't work during a couple of successive outages.......

How exactly does it fail? Is it just sitting and not doing anything, or are you getting errors? Read up some of @Jim Lewis posts for more detail, he has found that if you hit the unlock button you might be able to re-plug and get it to kick on.

Side note: There has to be more than 10 of us on here on the forum that have this system. Where are all those other voters?

 

[Jim Lewis]

Mine worked 11/11 times when tested in early October 2024 but 6 of 11 times I had to use the charger port UNLOCK button trick (press UNLOCK button on charger port, remove charger head, wait 15 secs or more, plug into port again).

On 11/18/24 I slept through a ~45 min real power outage and the truck never powered on. So I want automatic backup power transfer 100% of the time, no manual intervention required.

 

[GreasedL8nin]

How exactly does it fail? Is it just sitting and not doing anything, or are you getting errors? Read up some of @Jim Lewis posts for more detail, he has found that if you hit the unlock button you might be able to re-plug and get it to kick on.

Side note: There has to be more than 10 of us on here on the forum that have this system. Where are all those other voters?

I have had it paired and working in the past, but when it doesn’t work, as today, the tablet screen shows the house in outage but no power flowing back. At the direction of the Sunrun engineer the Ford folks assigned me, I attempt a hard reset, but when the charger’s SWA network appears, it goes to the next step of asking me to connect to my wifi and either the power is out and the network isn’t up, or when it is, my phone switches between networks before and it tells me my phone is not on the one I’ve given it. But when I try to go back, the SWA network isn’t appearing and entering it manually produces this a message that the network isn’t available

The Sunrun tech instructs me to:
Try pulling the negative cable and wait 10 minutes before reconnecting;
Do the sync reset from the steering wheel;
Do the hard reset on the charger.

But after all of that, I’m not able to get the SWA network to broadcast. Giving up for the night and the lights (grid power) keep going on and off. Very frustrating.

Sunrun tech says Ford has a software update coming soon that should fix/improve the Bluetooth connectivity issues. He also points out it was probably a design flaw to use Bluetooth when there is a wired connection between the charger and the truck that would remove all the variables!

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