An Update on Your Forum Experience from Ford Motor Company

[bmwhitetx]

Yes this is what happened to me exactly. My front camera would not popup when close to objects, Dealer said I didn't have the option on my truck. I messaged @Ford Motor Company and was told to check with my dealer. Thanks to this forum and all the helpful people I was able to use Forscan to correct the front camera not popping up. This was a really big deal for me so thanks to @Livnitup for helping me get Forscan going and @FordTough98198 for linking me to this Tremor thread with the change.

https://www.f150lightningforum.com/...ng-up-when-close-to-objects.15781/post-366986

Thanks for this. I added to the FORScan thread.

Sponsored

 

[Firn]

Man, and this thread is why companies don't put real people on internet forums.

If I am to believe this thread Ford is dropping interaction with both the ICE F150 forums AND the other lightning forum. Not only that they are increasing their presence on this forum, to someone with actual technical insight.

It may not be perfect, but dang, it's still a big promise.

Folks need to remember that whomever is responding to the forum isn't going to a social media person, which is what we want! But if folks trest them like this thread, it's going to be short lived.

Thank you @Ford Motor Company , it is great to see more involvement with this forum. It very much makes (some of us) feel more appreciated as owners.

 

[fvineyard]

I welcome the change to a more active and perhaps more technical (capable) interactions. This is what I hope will be a positive move, and likely based on feedback from the members of this forum.

Thank you @Ford Motor Company !

 

[Ford Motor Company]

As 2025 approaches...

Nice Catch! Sorry about that. We blame it on Y2k ;D ! Sometimes we can't even believe it is 2025 already!

 

[Ford Motor Company]

We love the truck but want Tesla-like software and app. Please fix.

Thanks for the post! We are actively working on new products and experience that aim to be best in class, including our software! Thanks for being part of the Ford Family and we are excited for the future!

 

[Ford Motor Company]

@Ford Motor Company are you human?

Yes! I am really excited to engage with this forum. We are still ramping up our support, but rest assured, you will be dealing with a human! As Forest Gump once said, Human is as Human does! (or something like that =D )

 

[Ford Motor Company]

I welcome the change to a more active and perhaps more technical (capable) interactions. This is what I hope will be a positive move, and likely based on feedback from the members of this forum.

Thank you @Ford Motor Company !

We hear you loud and clear! We want to ensure that all our owners feel supported in a way that is helpful and meaningful! Thanks for the post and positive feedback!

 

[Ford Motor Company]

Man, and this thread is why companies don't put real people on internet forums.

If I am to believe this thread Ford is dropping interaction with both the ICE F150 forums AND the other lightning forum. Not only that they are increasing their presence on this forum, to someone with actual technical insight.

It may not be perfect, but dang, it's still a big promise.

Folks need to remember that whomever is responding to the forum isn't going to a social media person, which is what we want! But if folks trest them like this thread, it's going to be short lived.

Thank you @Ford Motor Company , it is great to see more involvement with this forum. It very much makes (some of us) feel more appreciated as owners.

Thank you for this post! Our goal is to support you and other Ford owners in all the places that it is needed, whether it be on this forum, at your local dealer, through our FordPass App, call centers, and other places!

We know lots of important conversations happen in these forums, both technical and non-technical, and our commitment is to use this form to help with both! Thanks again!

 

[Gimme_my_MME]

 

[Ford Motor Company]

If the EV advisor is actually knowledgeable, it'll be a great resource. If it's just going to be some interns that are told to add fluff, that'll be extremely disappointing. I'm very interested to see what Ford dishes up.

Thanks for the post! You have our commitment that we will use this form to try and help both technical and non-technical questions, comments, concerns! Some items will need deeper and enriched technical support/troubleshooting, while some, we hope, can be solved through posting the information! Stay tuned to this thread and thanks for being a valued owner!

 

[Ford Motor Company]

A little concerned about the disclaimer:
If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly.

Most issues on here are from owners and especially quality/safety related so likely will still get the "send me your VIN and dealer" response.

But maybe they can answer order and buying questions for prospective customers.

Thanks for the post! We encourage both owners and potential future owners (prospective customers) to engage with us on this forum! It would be our pleasure to help any prospective customer learn more about our awesome products and ask any questions they might have on how a Ford/Ford EV could be a good fit for them! When it comes to pricing and offers, we might defer you to your local dealer, as they will be able to best assist you, but feel free to ask sales, service, ownership, finance questions!

 

[Pitbull2o08]

Really need someone to help people who paid to install HIS. especially now as hurricane and fire season expand

 

[GDN]

Well I've been just as critical as most anyone about the "Ford" presence on the forum. So I welcome someone that will interact and offer some assistance other than the canned response. Hoping for some good interaction.

Would be interesting to know the relationship or agreement with the forum owners. They are no small dog either, owning a lot of these forums similar to Vertical Scope. Vertical Scope identifies themselves and you can find the various forums they own, but haven't dug too hard here.

 

[Scorpio3d]

I have always tried to be fair about my experiences with Ford and my Lightning. I try to compliment when I think they deserve it, I also call them out when necessary! I personally welcome what I hope will be a good ambassador for Lightning owners forum members and FMC!

My experience with the BEV team has been beyond my expectations so hopefully the presence on the forum will be as well!

Sponsored