Vehicle updating outside of set time (0100)

[Brons2]

Since I got my truck in December, I've been on L1 charging, and it's been fine. I work 99% from home and don't really drive that much. Well, I need to go out of town on Saturday on a trip i should be able to accomplish (comfortably) without stopping to charge, but only if I'm at 100%, and it was showing I wouldn't be at 100% on L1 until early Saturday afternoon.

I previously installed a 14-50 in the garage for my wife to charge her Mach-E, so when she left for the morning, I pulled the truck in the garage and plugged it into the L2 charger in the garage. The truck is too big to fit in the garage, so I folded down the console workspace, set the Pro Power in the cab to stay on after turning the truck off, retrived my laptop from the house and then went to working in the cab while the truck charged, since my garage door is wide open.

Everything's going well, charge lit right off at 31A, 7.7kwh. I had to go back in the house to use the restroom quickly. I came back and decided I would check on the charge rate in the FordPass since the truck was off, well it was showing <1KW. Whiskey tango foxtrot? I unplugged and re-plugged the truck, with no change. Then I went and threw the breaker off on the 14-50 circuit, thinking the charger needs to be reset. No change there either.

Finally I get inside the truck again and turn it on to accessory mode. I immediately get a message on the center screen that I should please wait while Sync is updating. It finishes, and then I go into Software Updates and see that I have gotten a software update. Immediately thereafter the charge rate ramps right back up to 7.7KW where it was before and no problems since. I did test about an hour later and went back in the house, exactly duplicating my steps, for about 5 minutes and when I came back it was still charging at 7.7Kw.

My reaction to all this is, why is it trying to update at 9:30 in the morning? I work in IT, and I expect things to update when they say they're going to update, not 8 hours later. I'm also really glad I checked again, because it might have sat there for a while at <1KW and that might have been bad for my plans tomorrow. There are no chargers where I'm going tomorrow except a V1 Supercharger that is not compatible.

Come on Ford, do better.

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[Whammy Bar]

The fact that you got an update is a miracle in and of itself....

Its kind of like when you reboot the computer to make it work. Its just magic.

Embrace the magic.

PS) you're allowed to swear here. its ok.

 

[The Weatherman]

We have found that only the longer (can’t drive while updating) OTA’s follow the schedule you have set.

At least it appears to be that way.

 

[Mike G]

We have found that only the longer (can’t drive while updating) OTA’s follow the schedule you have set.

At least it appears to be that way.

Perzackly. Most updates (except inhibit updates) do actually take place while you're driving and take effect the next time you start the vehicle.

 

[Heliian]

charge rate in the FordPass since the truck was off, well it was showing <1KW

Never assume that fordpass is reporting accurately.

 

[Brons2]

Never assume that fordpass is reporting accurately.

The charger has a display and it was indicating the same wattage that FordPass was. Also when I first turned on the vehicle it was saying the same in the dashboard, but quickly ramped up.

 

[RickLightning]

The issue here is your confusion as to the 1AM schedule.

The 1AM schedule is for applying updates to the vehicle THAT REQUIRE IMMOBILITY. If an update can be applied quickly when the vehicle is powered off, it is. Otherwise, it is downloaded, and waits until the scheduled day/time.

 

[TaxmanHog]

OP, which update did you receive?

 

[RocketGhost]

As others have suggested, if the update requires your truck to be inhibited (undriveable) during the update installation, it will follow your schedule. It will also give you warnings on the screen that day. If the update can install on the fly (not inhibit operation of the truck) it will install whenever it's ready.

Updates on the fly do make things a little wonky for a bit, the screen may seem glitchy. But it will sort itself out.

The one I got this week (karaoke), I went to the software update tab after it downloaded and it said it failed and would have to be resent by Ford. But in reality it was in the process of being installed. Got the update message on the top, screen took awhile to boot up, things were slow for a bit.

 

[bmwhitetx]

Click "i"

Read text:

This setting has nothing to do when it checks for updates. That generally happens every time you turn your vehicle on.

 

[BlueLightning]

Since I got my truck in December, I've been on L1 charging, and it's been fine. I work 99% from home and don't really drive that much. Well, I need to go out of town on Saturday on a trip i should be able to accomplish (comfortably) without stopping to charge, but only if I'm at 100%, and it was showing I wouldn't be at 100% on L1 until early Saturday afternoon.

I previously installed a 14-50 in the garage for my wife to charge her Mach-E, so when she left for the morning, I pulled the truck in the garage and plugged it into the L2 charger in the garage. The truck is too big to fit in the garage, so I folded down the console workspace, set the Pro Power in the cab to stay on after turning the truck off, retrived my laptop from the house and then went to working in the cab while the truck charged, since my garage door is wide open.

Everything's going well, charge lit right off at 31A, 7.7kwh. I had to go back in the house to use the restroom quickly. I came back and decided I would check on the charge rate in the FordPass since the truck was off, well it was showing <1KW. Whiskey tango foxtrot? I unplugged and re-plugged the truck, with no change. Then I went and threw the breaker off on the 14-50 circuit, thinking the charger needs to be reset. No change there either.

Finally I get inside the truck again and turn it on to accessory mode. I immediately get a message on the center screen that I should please wait while Sync is updating. It finishes, and then I go into Software Updates and see that I have gotten a software update. Immediately thereafter the charge rate ramps right back up to 7.7KW where it was before and no problems since. I did test about an hour later and went back in the house, exactly duplicating my steps, for about 5 minutes and when I came back it was still charging at 7.7Kw.

My reaction to all this is, why is it trying to update at 9:30 in the morning? I work in IT, and I expect things to update when they say they're going to update, not 8 hours later. I'm also really glad I checked again, because it might have sat there for a while at <1KW and that might have been bad for my plans tomorrow. There are no chargers where I'm going tomorrow except a V1 Supercharger that is not compatible.

Come on Ford, do better.

Updates are rare….last one here is in November of 2024.

 

[Brons2]

It did the deal with stopping charging for a software update AGAIN today!

I took my child to school because it was 21F outside, and we're not used to that in Texas. Sitting in the drop-off line with the heat blasting on HI, got 0.9mi/kwh but we were comfortable so that's all that matters.

I get home and plug it in, sit down and go to work. I look back after an hour and it says that it's waiting to charge, and the rate is <1KW on FordPass. At first I was thinking it was too cold to charge. I had lots of meetings this morning, so I didn't really have time to mess with it. But when it was still in the same status by noon and the temperature was up to 47 degrees, I knew something was up and started wondering if it was a software update.

I go outside at lunch and sure enough it has not charged at all, and in fact is 1% lower than I left it around 7:30 this morning. Turn the vehicle on and it immediately brings up a message on the screen about a software update, and ramps the charging up to the normal, expected rate.

Look, I read all your messages and that's fine about the updates that require the truck to be immobile. But this bit about making the charging go sideways just to load an update is stupid. There's absolutely no reason the vehicle can't reboot itself if it needs to and then resume charging at the normal rate.

The Mach-E has never done this to us, and it's gotten a lot of updates as it sat on the dealer lot for a year before we took delivery. And of course the dealer didn't go out of their way to load updates, because well, dealers gonna dealer.

Thankfully, I don't have anywhere to go today that's farther than a few miles away, and the state of charge is relatively high at over 70%. But if I was needing to go somewhere in a relative hurry and the car was waiting on me to press the power button to continue on with it's life, I would be absoutely livid.

 

[TaxmanHog]

Look, I read all your messages and that's fine about the updates that require the truck to be immobile. But this bit about making the charging go sideways just to load an update is stupid. There's absolutely no reason the vehicle can't reboot itself if it needs to and then resume charging at the normal rate.

@Ford Motor Company can the developers include a resume charging procedure after the update is done?

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