An Update on Your Forum Experience from Ford Motor Company

[Ford Motor Company]

Hi F-150 Lightning owners.

As we kick off 2025, there are some changes coming to the way Ford manages the brand’s contributions to this forum. Early January 2025 we will have a Ford electric vehicle advisor available within business hours managing this account. Our goal of this change is to be a more active participant within this community.

While we prepare for the changes there will be a short handover period where the account may be quiet or slow to respond. In the meantime, you can sign up for 24/7 Live Support by signing into your Ford account.


Reminder:

If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly.

Please see all of the ways you can contact us at Contact Us | Ford® Customer Service, Help & Live Chat | Ford.com.

You can also send us a direct message on the official company pages for assistance: Ford Motor Company Facebook or Ford Motor Company X.

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[Blochead21]

Interesting. @Ford Motor Company stopped supporting the Gen 14 forums but is potentially giving us someone who can actually help.

 

[RickLightning]

As 2025 approaches...

 

[Whammy Bar]

As 2025 approaches...

They're in the timezone where the infotainment is considered fast.

 

[Henry Ford]

@Ford Motor Company are you human?

 

[Gimme_my_MME]

@Ford Motor Company are you human?

 

[ECal]

Hi F-150 Lightning owners.

As we kick off 2025, there are some changes coming to the way Ford manages the brand’s contributions to this forum. Early January 2025 we will have a Ford electric vehicle advisor available within business hours managing this account. Our goal of this change is to be a more active participant within this community.

While we prepare for the changes there will be a short handover period where the account may be quiet or slow to respond. In the meantime, you can sign up for 24/7 Live Support by signing into your Ford account.


Reminder:

If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly.

Please see all of the ways you can contact us at Contact Us | Ford® Customer Service, Help & Live Chat | Ford.com.

You can also send us a direct message on the official company pages for assistance: Ford Motor Company Facebook or Ford Motor Company X.

Great news!

 

[Kev12345]

We love the truck but want Tesla-like software and app. Please fix.

 

[Church]

As 2025 approaches...

Someone forgot to hit “send” before Christmas break and didn’t edit before it went out.

 

[Lightning Rod]

Wow, this sounds like something that will be very helpful!

Thank you, FoMoCo.

 

[Ricks Lightning]

@Ford Motor Company are you human?

Please send me your Vin and your dealer information. I'll look into it for you.

Has anyone actually had any luck with this canned response?

Rick

 

[Tom Jensen]

Please send me your Vin and your dealer information. I'll look into it for you.

Has anyone actually had any luck with this canned response?

Rick

Three tries and never anything more than “Contact your dealer.”.

 

[bmwhitetx]

A little concerned about the disclaimer:
If you are an owner and have an inquiry for Ford, including inquiries related to a quality or safety issue, please contact your local dealership or Ford directly.

Most issues on here are from owners and especially quality/safety related so likely will still get the "send me your VIN and dealer" response.

But maybe they can answer order and buying questions for prospective customers.

 

[StevenC56]

"Hey _________. That's a beautiful Lightning you have. Thanks for being a part of the Ford family!" LOL!

 

[Zprime29]

If the EV advisor is actually knowledgeable, it'll be a great resource. If it's just going to be some interns that are told to add fluff, that'll be extremely disappointing. I'm very interested to see what Ford dishes up.

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