Charge Assist (Public Charging) is Rolling Out!

[GoodSam]

Yes, talking with Citi support, a merchant category code "MCC" is based on primary sales type, but there are millions of codes that he was not able to search through. So the only way he had to determine if a 4% EV fueling reward would be given is to actually make a transaction and call them up to see if 4% was applied. @RickLightning seems to have made a Ford Plug & Charge transaction, did not see a reward, and contacted Ford without a response? Not sure if he contacted Citibank. Can Citibank or Ford be petitioned to separate out the transaction to a different MCC? @Ford Motor Company

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[RickLightning]

If you read the fine print, I think you’ll find that the rewards classification is based on the industry code of the business. I doubt you can get anything reclassified.

Ford would need to setup a new merchant account coded properly.

 

[RickLightning]

Yes, talking with Citi support, a merchant category code "MCC" is based on primary sales type, but there are millions of codes that he was not able to search through. So the only way he had to determine if a 4% EV fueling reward would be given is to actually make a transaction and call them up to see if 4% was applied. @RickLightning seems to have made a Ford Plug & Charge transaction, did not see a reward, and contacted Ford without a response? Not sure if he contacted Citibank. Can Citibank or Ford be petitioned to separate out the transaction to a different MCC? @Ford Motor Company

I made a bunch.

Ford would have to setup a new merchant account just for EV charging. Since that card will also be used for paying for features, that is unlikely.

 

[Ekiehn]

Back to Charge Assist... Played with it last weekend.. Biggest issue I had was that you couldn't use it while moving... which would be simple.. tap and boom you are in navigation to the site. imagine driving down the highway wanting to pick a charger and having to stop to pick one... best you can do now is try and find one in navigation scrolling up and down trying to pick one and not knowing status.... Really they came so close to something really useful especially for newbies.. I'll bet legal killed the programmers good intent... someone needs to get some guts and do what's good for us... and this coming from a Ford Superfan....

 

[G-Zeus]

Back to Charge Assist... Played with it last weekend.. Biggest issue I had was that you couldn't use it while moving... which would be simple.. tap and boom you are in navigation to the site. imagine driving down the highway wanting to pick a charger and having to stop to pick one... best you can do now is try and find one in navigation scrolling up and down trying to pick one and not knowing status.... Really they came so close to something really useful especially for newbies.. I'll bet legal killed the programmers good intent... someone needs to get some guts and do what's good for us... and this coming from a Ford Superfan....

They could at least make it available if BlueCruise is running...

 

[jerock]

Back to Charge Assist... Played with it last weekend.. Biggest issue I had was that you couldn't use it while moving... which would be simple.. tap and boom you are in navigation to the site. imagine driving down the highway wanting to pick a charger and having to stop to pick one... best you can do now is try and find one in navigation scrolling up and down trying to pick one and not knowing status.... Really they came so close to something really useful especially for newbies.. I'll bet legal killed the programmers good intent... someone needs to get some guts and do what's good for us... and this coming from a Ford Superfan....

I agree, when you need it the most it doesn't work1

 

[LUXMAN]

I tried using this on the screen at an EvGo and EA charger a couple weeks ago when it first showed up. Has anyone gotten it to actually work yet? Meaning to initiate a charge session, without Plug and Charge starting it, actually starting with button on the screen

 

[starrtech2000]

Hi Owners – Charging is about to get even better with another way to activate your charge experience!

Now, with Charge Assist, soon to be known as Public Charging, you will be able to search for and start a public charging session on the BlueOval® Charge Network right from your vehicle’s touchscreen. The best part? You now have the option to use either the vehicle’s touchscreen or the FordPass App on your phone to charge your car and complete a payment. This is especially helpful if you need to lend your car to a friend!

You will also be able to filter charging stations by charging speed and network and have a more seamless way to receive real-time information on new chargers, like availability and those in-repair all from inside your vehicle.

Just like you could before, you can still use the FordPass App – we are just giving you more choices for how you charge. As a reminder, the BlueOval Charge Network, North America’s largest public charging network by an automaker, is a “network of networks” that provides Ford EV drivers with access to a variety of charging providers without the need for multiple apps and memberships. Charging providers currently include Shell Recharge Solutions, Electrify America, EVgo, ChargePoint, FLO, Blink, EV Connect, and Electric Circuit, with more on the way.

If you aren’t enrolled in BlueOval Charge Network no problem. You will see a QR code on the screen that will prompt you to enroll.

Below is a guide of how to use the new feature and you can find more information here. Let us know what you think!

How To Use Charge Assist:

Navigating to a Public Charger:

1. Select Home button
2. Tap Charge Assist
3. Adjust filters if desired then tap charger location for details
4. Click the distance button to navigate to charger. Once you are at the charging location, click I’m Here Now

Start a Charging Session:

1. Select Home button
2. Tap Charge Assist
3. Match charging stall name to the one you are parked at and click Activate
4. Plug in the charger once you see the prompt change
5. Charging will begin! When the blue bar reaches desired state of charge press stop
6. Unplug the charger one the prompt appears

Hey @Ford Motor Company , announcing features that may take months, if at all, for your customers to get is just annoying. I’m sitting here with a new 23 lariat ER and it’s missing features that came out in June.

if you were like Rivian and Tesla and software updates all rolled out within a week or so to all owners, it would be exciting to make release announcements. Instead, I’m sitting here pissed off wondering if I’ll get an OTA to get me to software that came out a while ago.

 

[Mike G]

I was in the EA test with my MME.

I still do not have this app on my Lightning yet.

 

[pullinggs]

Hi Owners – Charging is about to get even better with another way to activate your charge experience!

I hate to be "that guy," but based on the current software I'm skeptical. Absolutely LOVE the truck, but not enough words to tell you how amateurish and poorly designed the software is.

 

[KingStraasha]

I gave feedback during the beta period to allow utilizing the app during motion...it was ignored. I find it useless to use because of this.

 

[itdwebman]

Hey @Ford Motor Company , announcing features that may take months, if at all, for your customers to get is just annoying. I’m sitting here with a new 23 lariat ER and it’s missing features that came out in June.

if you were like Rivian and Tesla and software updates all rolled out within a week or so to all owners, it would be exciting to make release announcements. Instead, I’m sitting here pissed off wondering if I’ll get an OTA to get me to software that came out a while ago.

@Ford Motor Company - I need this Lariat feature also - when will 23 Lariat get any OTA -have gotten no updates OTA at all.

 

[BSull]

@Ford Motor Company - I need this Lariat feature also - when will 23 Lariat get any OTA -have gotten no updates OTA at all.

I've had my '23 Lariat ER since July, it was made in Feb. My first OTA was the electronic owners manual a few weeks ago. I'm currently waiting for 6.2 to download and have been for about a week.

 

[Pod]

Our next OTA will show up when they put the $7500 customer cash back up.

 

[davehu]

I've had my '23 Lariat ER since July, it was made in Feb. My first OTA was the electronic owners manual a few weeks ago. I'm currently waiting for 6.2 to download and have been for about a week.

I just discovered this thread. My larait was also made in February. just checked and I do have the charge assist. Not sure when it was added but the only update I'm aware of was in November when my power up version went to 4.0.22 in mid November. Yes, I'm also waiting for six point whatever.

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