Class Action Lawsuit - Home Integration System

[tearitupsports]

So I just self installed the HIS myself and have it working. I believe your truck needs to be at the 6.14 update though (which is when mine started to work). My system is not registered with Ford but I am now getting consistent transfer to the backup panel. The delta equipment works great. As everyone pointed out it’s the Bluetooth that is tricky.
i think the old versions of the truck updates did not work as well. I also believe that a lot of people have modem issues but don’t realize it. I think the truck modem, not the FCSP is the main problem.

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[JackieDemarais]

Here’s another YouTuber who has made a number of videos on it. I think she’s on this forum from time to time as well. If you go to the 5 minute point in this video she’s describing her own latest woes with the system and how it relies on Bluetooth communication to function.

All,
I’ve had nothing but a nightmare getting the home integration system (HIS) setup and to actually work. Ford has been useless, Sunrun useless, and Delta can’t do anything and they all point fingers at each other.

The last straw for me was when Ford closed the ticket stating someone will contact me at an unknown time by an unknown person via an unknown method….they can’t help as it’s a known issue.

I have read on here that I’m not the only one experiencing this ‘known issue’, therefore I’m invested in getting at least 39 others who have purchased the HIS and cannot get it to work as advertised to join my class action lawsuit.

Please let me know if you are interested, have comments, or know someone that might be.

is there an update on the proposed class action suit againsT Ford for the failing reverse power feature?

 

[Maquis]

The reason I want to go to the HISis that I can get twice as much power out of the truck at any given moment 19.2 kW with the HIS versus the 9.6 kW from the PPO. I am net zero on consumption, just need a storage solution. Thoughts?

I’m pretty sure the standard inverter in the HIS is about 10KW, if my memory serves. You might be confusing that with the 19.2 KW charging capability.

 

[Steely]

I’m pretty sure the standard inverter in the HIS is about 10KW, if my memory serves. You might be confusing that with the 19.2 KW charging capability.

Yes this is another complaint I have, the MID/ transfer switch I have installed has a name plate rating of only 7300 to 7700w I can't remember it exactly. Sunrun never asked if I was ok with or notified me of their plans to insall this lower rated equipment. Maybe this is typical. Others on here would have to compare their specs.

 

[Jim Lewis]

The fix for the Home Integration System might be just around the corner. Ford recently invited me to participate in a special round of backup power testing. I was told I qualified because my installation had been elevated in concern (perhaps by appeals I made to Sunrun around 12/23). Ford also told me my system had now been rendered "fully functional."

In a limited series of tests on 10/2/24, I got backup power transfer in 9 out of 9 simulated grid outages. However, in 5 of those 9 tests, transfer only worked after I pushed the truck port UNLOCK button (to the right of the charger head), unplugged the charger, waited at least 15 secs, then replugged the charger head. So clearly, the system is not yet fully functional, and I only engaged in a limited series of tests on a single day. But I'm impressed. The UNLOCK workaround does not require a cold reboot of the HIS system (which requires grid power). But it won't work if you leave the truck at home to back up your house and are away somewhere else. Hopefully, Ford can devise a way through software to trigger a virtual UNLOCK button reset at the start of any grid outage. The web app energy.ford.com needs to be made at least as functional as the IBP app on the truck SYNC screen (it's partially functional for me now).

See post https://www.f150lightningforum.com/...nt-backup-power-is-up-ahead.18856/post-425348 and my other two posts just above that one.

Another thought on any class action lawsuit is what does the fine print in any purchase/installation agreement say? IIRC, my Sunrun contract says that I agree to have any disputes settled out of court by binding arbitration.

Very telling relative to this, the NY Times just had an article on how an appeals court threw out a lawsuit against Uber by a couple severely injured in an accident caused by an Uber driver. The wife had installed the Uber app in 2015, and over ~seven years, during a number of updates, had agreed to Terms of Service that stipulated binding arbitration as the recourse for any problems with Uber. The kicker is that one month before the accident, the wife claims she handed her phone to her 12-year-old daughter to order pizza through Uber Eats, and she claims it was the daughter, not herself, that clicked the most recent Terms of Service agreement that stipulated binding arbitration as the only user recourse. A New Jersey appeals court recently ruled that the Terms of Service agreement holds and the couple cannot sue Uber.

A-1368-23 - GEORGIA M. MCGINTY, ET AL. VS. JIA WEN ZHENG, ET AL. L-1085-23, MIDDLESEX COUNTY AND STATEWIDE (njcourts.gov)

So, you might want to read any Terms of Service agreement in the purchase and installation of the Home Integration System. IIRC, I agreed to binding arbitration.

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