Class Action Lawsuit - Home Integration System

[tearitupsports]

I don't have a critical load panel, it's going straight to the main panel done by a license electrician. He double checked the wiring yesterday from the Delta diagram. I will be showing this thread to my electrician.

What you are describing is perfectly valid. It may be that you are not testing it properly. In your case the whole home backup would be between your main service wires and your panelboard.

Are you shutting off the main breaker in your panelboard? In your particular setup, this would be wrong and the reason why it doesn't work.

Did they add a different main breaker or disconnect before the WHB where the utility comes in? That is likely what you need to shut off to test.
Maybe take a picture of your installation?

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[darknla]

What you are describing is perfectly valid. It may be that you are not testing it properly. In your case the whole home backup would be between your main service wires and your panelboard.

Are you shutting off the main breaker in your panelboard? In your particular setup, this would be wrong and the reason why it doesn't work.

Did they add a different main breaker or disconnect before the WHB where the utility comes in? That is likely what you need to shut off to test.
Maybe take a picture of your installation?

Thanks for your help and insight, I really appreciate it. I will talk to the electrician tomorrow see what he thinks. He did mention that he didn't think shutting of the Main Breaker would be a good test. I told him that's how most people were doing it online.

 

[Zaptor]

What a fiasco, Ford... I have 2 of these trucks and want this sooooo badly for backup but I'm also not a gambler, especially a $10k+ ante bet.

Really wish they had gotten this right, and hope they will at least open up the software capabilities for third party 2-way charging in the future.

Ford, if you're listening: if you offered a money back guarantee this would work, I'd order it today... but not rolling the dice with 5 figure sums on this sort of success rate


Cheers
Zap

 

[tearitupsports]

Thanks for your help and insight, I really appreciate it. I will talk to the electrician tomorrow see what he thinks. He did mention that he didn't think shutting of the Main Breaker would be a good test. I told him that's how most people were doing it online.

The power goes from 1 ->4 in that order if it is wired correctly. I assume that you should be shutting it off where the yellow circle is.
To test the system you have to be able to disconnect it between 1 and 2. It sounds like wherever you are testing it now is somewhere between 2 and 3, which will not work.

 

[tearitupsports]

What a fiasco, Ford... I have 2 of these trucks and want this sooooo badly for backup but I'm also not a gambler, especially a $10k+ ante bet.

Really wish they had gotten this right, and hope they will at least open up the software capabilities for third party 2-way charging in the future.

Ford, if you're listening: if you offered a money back guarantee this would work, I'd order it today... but not rolling the dice with 5 figure sums on this sort of success rate


Cheers
Zap

Assuming your truck is at 6.14 and you can park fairly close to the FCSP (bluetooth range), the system is working reliably now.
The HIS hardware is actually really good and has a lot of the capabilities of other systems like sol-ark, EG4, etc (although max power might be lower than those depending on model).
I have the home battery which should be up and running by this weekend, so I don't have to even rely on the truck. It will just augment.

To be honest the issue is that the system is going to be hard to purchase just when it is ready for primetime.

I agree with you in that I hope that 3rd party options will work, but that may not happen with the existing model years. Ideally the communication will go through the charge cable like it is supposed to. I believe that is how the Silverado works, but not certain.

 

[Ekiehn]

Sorry that it is not working great for you. On my system I can park the truck fully in the driveway (although I have not tested with the garage door closed). I will also say that my charge station pro is just inside the garage by the door as well. I have not had to do anything else crazy like put the seat down or open the windows, etc. I intend to have the truck fully in the garage under power outage conditions.

I will say that I don't think there is any reason why you would ever have to re-pair the bluetooth, or cycle power to any device (other than the truck itself). After a lot of testing and figuring things out, I am fairly confident that the FCSP and delta pieces are not the actual culprit in systems not working. I am quite sure it is the truck modem. For the people who get their systems working after letting the CSP sit for 24 hours, etc. I believe it is actually the truck resetting after that time that is getting the systems to work.

With the recent updates, I no longer have any issue except when the truck modem is out. The truck modem has plenty of other symptoms to identify it as well. I also believe after recent updates, the truck modem issue is from using the sync Alexa app primarily.

What software of the truck, FCSP, and Delta inverter are you on? I think we can get your system a lot more reliable without Ford, Sunrun, etc.

In my case i know it is the FCSP the Bluetooth signal from the FCSP barely meets the minimum required (as specified by Ford and Sunrun) 2 ' straight in front of it...

 

[darknla]

The power goes from 1 ->4 in that order if it is wired correctly. I assume that you should be shutting it off where the yellow circle is.
To test the system you have to be able to disconnect it between 1 and 2. It sounds like wherever you are testing it now is somewhere between 2 and 3, which will not work.

I got my electrician working on it but it seems the WHB is not wanting to send power to the grid. The electrician disconnected it between 1 and 2 and it didn't work. Same issues. Do you know if there is a setting in the m professional app that I need to change or enable?

 

[tearitupsports]

I got my electrician working on it but it seems the WHB is not wanting to send power to the grid. The electrician disconnected it between 1 and 2 and it didn't work. Same issues. Do you know if there is a setting in the m professional app that I need to change or enable?

Unfortunately it is really hard to see how this is all connected in your setup. Even in a grid outage the WHB still needs to be connected to your panel board. I was hoping there was a disconnect in that box but it is just wire nuts. I am not sure how you can simulate an outage without disconnecting the meter can.

 

[darknla]

Unfortunately it is really hard to see how this is all connected in your setup. Even in a grid outage the WHB still needs to be connected to your panel board. I was hoping there was a disconnect in that box but it is just wire nuts. I am not sure how you can simulate an outage without disconnecting the meter can.

Let me know if this picture helps. I disconnected the WHB from the grid.

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