Class Action Lawsuit - Home Integration System

[Steely]

Why would they do a lemon law buyback on the truck when the problem is a bunch things that aren't the truck??

It does seem odd unless the problem was found to be with his truck but mine seems to have the same error condition so I doubt that's the case. I'd be happy if a lawyer could get me the cost of the system back plus whatever it costs to rip it out... At least then I could spend that money on a functional auto transferring propane generator system and not be out in the cold.

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[PungoteagueDave]

The was a guy on here (@PungoteagueDave )who got Ford to buy the truck back simply because of the HIS debacle. He stated the truck itself was fine. So there is a precedent.

Not completely accurate but I cannot comment further.

 

[luebri]

IMO the whole concept (even if it worked) was completely impractically for the price for 99% of owners. For those with money to burn and extra vehicles to drive, it's a cool party trick if it worked. Either way, I do hope justice is Brought to you all that got swindled on this whole debacle.

That said, I feel worse for the 2022 drivers, they did not have forewarning it was a debacle. 2023 and after could've done their research and found the horror stories.

 

[tearitupsports]

IMO the whole concept (even if it worked) was completely impractically for the price for 99% of owners. For those with money to burn and extra vehicles to drive, it's a cool party trick if it worked. Either way, I do hope justice is Brought to you all that got swindled on this whole debacle.

That said, I feel worse for the 2022 drivers, they did not have forewarning it was a debacle. 2023 and after could've done their research and found the horror stories.

Actually for what it can do it is a pretty good value. The issue is that it’s the charger and truck that cause the system not to work. The actual HIS hardware is good. It has a lot of features even if you don’t use the truck.

 

[luebri]

Actually for what it can do it is a pretty good value. The issue is that it’s the charger and truck that cause the system not to work. The actual HIS hardware is good. It has a lot of features even if you don’t use the truck.

What can it do without the truck connected?

 

[tearitupsports]

What can it do without the truck connected?

It’s a system like a sol-ark or others. Has 4 MPPT solar controllers, a home battery connection, and the truck connector. It also comes with a 200A automatic transfer switch. While there are some more elegant packages that came out this year it has all the same functionality.
With the truck working you can charge the truck over the DC with direct solar or ac coupled solar.
with this system you can also use the 9.6kw directly and the 9.6 kw pro power at the same time.

 

[luebri]

It’s a system like a sol-ark or others. Has 4 MPPT solar controllers, a home battery connection, and the truck connector. It also comes with a 200A automatic transfer switch. While there are some more elegant packages that came out this year it has all the same functionality.
With the truck working you can charge the truck over the DC with direct solar or ac coupled solar.
with this system you can also use the 9.6kw directly and the 9.6 kw pro power at the same time.

I would say majority of owners don’t have solar, and for solar owners that have net metering (like me) isnt it pointless to tie it to solar? Unless you lose power like all the time?

my biggest gripe with the concept of HIS, is the truck handcuff to your house. The second biggest gripe is the exorbitant cost vs a regular generator. (Portable or standby)

after the first real world reviews hit, the third biggest gripe is hardly anybody got it to actually work

 

[Maquis]

Not completely accurate but I cannot comment further.

Didn’t realize you still hung out on here. I hope it all worked out for you.

 

[Runaway Tractor]

Sunrun cannot fix Ford's defunct software. Sunrun cannot fix Siemen's defunct FCSP. None of the problems are actually Sunrun's problem. But they're also not allowed to badmouth Ford or Siemens because Ford contracts them, so you just get a circular runaround, or completely ignored.

The problem is Ford's defunct software and firmware on the truck failing to communicate with Siemen's defunct firmware and hardware on the FCSP. The rest of the hardware (inverter & ATS) by Delta work perfectly fine. Sunrun is just a contracted installer who is stuck installing all of the above. They are contracted by Ford, and can only do what Ford allows them to do in their contract.

The concept is good. Your truck has 130kWH of available power (when you're home). It makes sense to use it for your home for temporary emergency power. It makes even more sense as an integrated component of a solar system. There is nothing special either. All of the equipment already exists since it's just a solar inverter. And they already use 400vdc.

Unfortunately ford took something simple and made it a fluster cluck.

 

[Wattsgas]

Today we had two power outages that lasted more than 3 hours. For the early morning outage, the HIS did not work. The Ford Charger showed the amber LED light in the bar. When the power was restored the charger began charging the truck. For the second outage the HIS did power the house. So, I'm at 50% today. I noticed that the trucks graphics were different from the last time the system worked. Maybe Ford has updated the software for my system. Haven't received 10 with the karaoke or the 1.4 blue cruise yet. But 50% is better than I've seen in awhile.

 

[Runaway Tractor]

For $10,000 worth of hardware and labor, 50% reliability is fraud.

 

[Jim Lewis]

But 50% is better than I've seen in awhile.

If you're home (and awake!) the next time there's an outage and automatic transfer doesn't work, try pressing the UNLOCK button on the truck's charger port to the right of the charger head, remove the charger head, wait about 15 secs, and plug it back in again. For me, since October (when I've been awake!), backup power transfer has worked 11 of 11 times, but I've had to use the UNLOCK button trick to get it to work 6 of those 11 times.

My theory now is something about driving the truck, charging it, etc., screws up the truck/FCSP connection state for backup power transfer. What I plan to do in the future is test whether just pressing the UNLOCK button after the truck is charged to its set level and just parked in the garage will prep the truck for a functional automatic backup power transfer BEFORE the grid goes out. But right now, I don't feel like testing the system another 11 times in a row to get good numbers. For the moment, I'm just looking for a Ford update that addresses whatever the truck/FCSP screw-up is...

 

[Runaway Tractor]

For me, since October (when I've been awake!), backup power transfer has worked 11 of 11 times, but I've had to use the UNLOCK button trick to get it to work 6 of those 11 times.

That is failing 6 out of 11 times...

 

[luebri]

backup power transfer has worked 11 of 11 times, but I've had to use the UNLOCK button trick to get it to work 6 of those 11 times.

Goodness... I hope the 11 times has been you just testing the system and not 11 actual power outages since October!?!?

 

[Jim Lewis]

Goodness... I hope the 11 times has been you just testing the system and not 11 actual power outages since October!?!?

It was just me testing.

In the Texas Big Freeze on Valentine's Dsy, 2/14/21, even gas pumping stations froze up because they hadn't been adequately weatherized. Home gas generators wouldn't work. I thought the Lightning's battery would be a good protection against other peoples' incompetence. Little did I know ....

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