Steely
Well-known member
Yea and this is one of the cheaper ways to keep the solar production online during a grid outage. Plus with solar getting used first the system could last longer than advertised.
It'd be really nice if it worked.
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It'd be really nice if it worked.
Pitbull2o08
Well-known member
They are ALWAYS sending OTA updates to fix the HIS problem. I got the same excuse May-July 2023 (stopped calling to ask) and in Aug 2024, then Oct 2024. Now here we are in Jan 2025.
Only problem is, half of us aren't receiving OTA updates, and dealerships won't do them unless you pay hourly shop rates.
tls
Well-known member
I disagree with the idea that the hardware, considered as a system rather than as a bag of components, is good. I believe it has a fundamental design flaw, to wit its reliance on not just one but *multiple* wireless technologies for communication between components that are connected by perfectly good wires.
Someone allowed a junior - or incompetent - engineer to specify this aspect of the overall system architecture and now they're stuck with it. I don't think they will ever make it work reliably.
tearitupsports
Well-known member
- First Name
- Russell
- Joined
- Jun 1, 2024
- Threads
- 4
- Messages
- 141
- Reaction score
- 99
- Location
- Houston, TX
- Vehicles
- F-150 Lightning Lariat ER
- Occupation
- Industrial Automation & Controls
I am saying the hardware made by Delta is good. It seems to work consistently and has no issues.
I agree that the FCSP to truck bluetooth communication is a disaster. Based on what I have seen the issue with that is nearly all in the truck (as of current updates), both from a range standpoint and the fact that the truck modem will fail suddenly (including in the middle of providing backup power).
That being said, even all these issues are workable if you understand the whole system and are willing to look at everything. My personal HIS system works fine because I have a tech and electrical background and work with system level industrial controls daily. Unfortunately there is no one that can support the whole system at any of the companies involved, so those without enough personal expertise cannot work their way through the issues one at a time until fixed. Their main troubleshooting is reboot, or even worse, reset the system which is a big mistake.
I am fairly confident I could get most any of the existing systems working, especially if on site, but unfortunately Ford isn't going to hire me to do that.
If anyone wants to message me, I would be glad to do my best to help them troubleshoot. I might start a thread with the proper way to test the system and a way to help start figure out where the trouble might be.
Wattsgas
Well-known member
- First Name
- MIke
- Joined
- Jan 8, 2022
- Threads
- 4
- Messages
- 79
- Reaction score
- 116
- Location
- Brinnon, WA
- Vehicles
- 22 Lightning Platinum, Ford F250, Rivian R1S
I appreciate the help that you offered me. Thank you. But my system is still unreliable. Ford has been telling me it is a known problem and they are going to release a OTA soon. Generally about a month to month and a half after I have contacted them.
I too worked on industrial automation in aircraft. I was able to troubleshoot the problems that my Master Electrician could not. I also have experience with Tesla Powerwalls, and in my other house I have had zero issues with the system for over 5 years.
I expected that Ford's system would perform as flawlessly as Tesla's. No One has ever been able to tell me what the issue is., or how to definitively solve it for 18 months. When it works you think oh great Ford fixed it. When it fails you don't know if it is due to the earlier problem or a new one.
Ford has never reached out to me and told me that my HIS has a known problem that we intend to fix. (They did warn me that my Phone as a Key on my Android phone may not work, so carry a FOB or make sure you have the passcode loaded to start and operate the truck)
They should not be selling a product that people pay extra to rely on. To us that have purchased it they should at least tell us that it may not work. But beyond that we should be compensated for their poor decision.
I would guess that I have spent more than 100 hours in the preceding 18 months troubleshooting a system that they should be able to see on their servers and note what the fault code is.
Delta was able to help me with troubleshooting the Inverter remotely.
I have received more useful information and advice from this forum than Ford.
I am avoiding testing the system. Because I know if it fails I am becoming more apt to try and fix it with my 12 pound splitting wedge, and where that may satisfy me for a minute and a half it will not improve my backup power situation or make me more comfortable with choosing Ford for my emergency power backup.
The truck is a nice ride, but the Home Integration System is criminal. As a consumer I shouldn't have to have a degree in Electrical Engineering and systems integration to have a functioning system sold to me on the promise of working from the Ford Motor Company.
v2h8484
Well-known member
Based on all the problem reports, it's clear that poor Bluetooth connectivity is one key issue preventing the HIS from working reliably. Reports of systems that work have indicated the need to park the truck so the Bluetooth module is close to the FCSP, suggesting signal strength is a key factor. So, perhaps hacking/extending the Bluetooth module antenna in the truck with something like this (https://www.amazon.com/Kaunosta-Uni...cphy=9060286&hvtargid=pla-2281435177618&psc=1) would help? It's not pretty but I have had good results using this hack to extend WiFi (same wireless spectrum as Bluetooth) connectivity.
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