FCSP 80 amp issue. Max 46amp

[PJnc284]

I talked to many departments this morning. Half of the people did not know about the limit to 48 amp for my model. Worse, even though I reached out to them within the 30 days window of purchase with my “problem” they say I cannot return the charger either.

Ford EV training is really lacking. Have to take anything they say with a grain of salt as there's a 99% chance the customer knows more. Heck the salesman at the first dealer I went to didn't even know the truck had a frunk. I opened it to look and he was amazed.

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[Zprime29]

Na, won’t install the home integration system. I talked to many departments this morning. Half of the people did not know about the limit to 48 amp for my model. Worse, even though I reached out to them within the 30 days window of purchase with my “problem” they say I cannot return the charger either.

Last step I would take is to blast them (Ford and the dealer) on Google reviews/twitter/other social media. Let the general manager know you are giving them bad reviews and will only change them if they figure out how to "make things right".

 

[Athrun88]

Last step I would take is to blast them (Ford and the dealer) on Google reviews/twitter/other social media. Let the general manager know you are giving them bad reviews and will only change them if they figure out how to "make things right".

I agree with this but I think it should be the first thing you do; in this modern day of social media and the internet, this gives you ALOT more power than you think. Most sales enviroments train their sales associates and managers to do the bare minimum and gives a textbook of standard answers to deflect the blame back to the customer. My favorite is the non-apology apology: "I'm sorry that you feel that way..."

Take any email screenshots, chat shots, voice recordings, etc and post them on every social media platform and tag every Ford handle you can find. You'll be shocked to see how quickly companies will reach out to you to 'make things right' when they've been blasted on social media and gains any traction.

 

[Henry Ford]

Na, won’t install the home integration system. I talked to many departments this morning. Half of the people did not know about the limit to 48 amp for my model. Worse, even though I reached out to them within the 30 days window of purchase with my “problem” they say I cannot return the charger either.

Find someone else to help you. You were taken advantage of. It was probably incompetence but it's absolutely unacceptable.

 

[Maquis]

Find someone else to help you. You were taken advantage of. It was probably incompetence but it's absolutely unacceptable.

Exactly! Even if it wasn’t malicious, they should make it right.

 

[tls]

This might actually be one case where @Ford Motor Company asking for your dealer and VIN could be of great help.

 

[Whammy Bar]

If you bought the charger on a CC, hit them with a charge back.

 

[Newton]

This is one of the things that I hate about the EV home charging market. My truck charges fine overnight at 32A, and in reality it has always reached the desired state of charge overnight on my old 20A charger. You don’t need an 80A charger unless you have very specific needs, such as a business. They definitely should not have sold It to you and not for that price - if it came from Ford then they must have known that 2024 models don’t support 80A (and only a few of the 2023 models did.)

Your new 100A subpanel that you probably have should be useful some time in the future, however.

 

[tls]

Maybe you don't need an 80A charger the way you use your truck. If I were stuck with 48A home charging I'd be DC charging twice for most trips in the winter instead of once - no thanks. Ford did nobody any favors by removing 80A charging capability from the ER trucks.

 

[OlivierTex]

This might actually be one case where @Ford Motor Company asking for your dealer and VIN could be of great help.

Hey @Ford Motor Company , here are the last digits of my VIN: 70RWG05558. Car was bought at a dealer in Texas in August 2024. Reach out to me if you desire to help.

 

[Newton]

Maybe you don't need an 80A charger the way you use your truck. If I were stuck with 48A home charging I'd be DC charging twice for most trips in the winter instead of once - no thanks. Ford did nobody any favors by removing 80A charging capability from the ER trucks.

I’m genuinely curious about that, how does faster charging extend your range on a winter day?

 

[Newton]

The ER has a 131kWh battery. If you charge between 20% and 90% that will leave you with 91.7kWh to charge. A 48A EVSE produces 11.5kW. That is about 8-9 hours to recharge assuming the curve remains flat. It is possible that you are in a circumstance that needs to even charge faster than that, but if not the lack of an 80A charger in the truck should not be a huge deal. I don’t believe that you need to charge that fast, and some EVs (Kias) have issues with higher amp AC charging.

It would be a big deal if public AC chargers were 80A, that would have been nice but that is incredibly rare in my experience. It is more common to see a public charger installed with great fanfare using incentives - with ADA compliant EV parking, nice concrete, signs, lights, and 6kW chargers. Wow, 12 miles in an hour! (I’m looking at you, Coupville).

I call them EV traps for the newbies, you get less out of them than the detour that it took to get there. Always filter your plugshare search.

The best public AC chargers you are likely to find are going to be 48A.

 

[tls]

I’m genuinely curious about that, how does faster charging extend your range on a winter day?

A 48A charger delivers only 11kW. I coach skiing in the winter and with reduced range due to cold, snow, terrain etc. plus the distance to some of the places where we compete, having to have 11 hours at home on the charger to fill up the 131kWh battery from near-empty on a Friday or Saturday night doesn't really work. Having the ability to put the juice into the truck in 7 hours with the 80A charger makes a big difference.

 

[Monkey]

I agree with this but I think it should be the first thing you do; in this modern day of social media and the internet, this gives you ALOT more power than you think. Most sales enviroments train their sales associates and managers to do the bare minimum and gives a textbook of standard answers to deflect the blame back to the customer. My favorite is the non-apology apology: "I'm sorry that you feel that way..."

Train their sales staff? You must be joking…. At most they get a crash course on sales procedures. Some get a little training on the infotainment systems so they can help customers connect their phones and set up the app and whatnot.

Take any email screenshots, chat shots, voice recordings, etc and post them on every social media platform and tag every Ford handle you can find. You'll be shocked to see how quickly companies will reach out to you to 'make things right' when they've been blasted on social media and gains any traction.

I would attempt to speak to the GM directly about the issue and see if they will make it right. If not, then blast them on social media. And OP could also attempt a charge-back if he happened to buy the FCSP with a credit card, on the grounds that he was given incorrect info. Banks and credit card companies are usually pretty good about going to bat for a customer on things like this. Especially if you can show that you brought the issue to their attention within their stipulated return window.

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