FordPass Account Locked and takes 24 hours to unlock

[pkirby11]

According to Ford, I have to wait 24 hours for my account to be unlocked. I did nothing but try to open the app last night and it told me my account was locked and now I have to wait 24 hours for them to fix it. @Ford Motor Company this is pathetic that it takes 24 hours to unlock an account, it takes me 10 seconds to unlock an account at work for users. So now I can't use my features I am supposed to have because Ford screwed up and cannot unlock my account. Sorry needed to vent and wanted to tag Ford but this is a very poor experience to have and another reason I am less and less likely to purchase a Ford in the future which suck because I really love my Lightning.

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[GDN]

Just another huge issue with Ford and why they will continue to fall. For the prices paid for their horrible technology just open the API and let people have access. This is where Tesla excels and people love it. Ford wants to be predatory about it and protect it. Their technology sucks, their app sucks and they want to keep you locked out.

Many note the password locked when they do have an automated process hitting the account very often and Ford has the crazy rules about unlocking. Just put up some good 2FA and realize we aren't having to get out and use the crank to start these trucks.

 

[TaxmanHog]

According to Ford, I have to wait 24 hours for my account to be unlocked.

Are you using a third party application which is pinging your FoMoCo account?

 

[pkirby11]

Are you using a third party application which is pinging your FoMoCo account?

I was asked that as well by Ford. I am not and if I did and don’t remember it would have been a year ago and the account has been fine until now. Haven’t changed the password either. Plus they still shouldn’t take 24 hours to unlock my account.

 

[TaxmanHog]

I was asked that as well by Ford. I am not and if I did and don’t remember it would have been a year ago and the account has been fine until now. Haven’t changed the password either. Plus they still shouldn’t take 24 hours to unlock my account.

It would be nice to get behind what caused this to happen, when it happened to me a couple years ago, I was locked out a second time, again it took a couple days to be unlocked, but that came with a stern warning that a third violation would be a permanent lockout for the user account.

 

[pkirby11]

It would be nice to get behind what caused this to happen, when it happened to me a couple years ago, I was locked out a second time, again it took a couple days to be unlocked, but that came with a stern warning that a third violation would be a permanent lockout for the user account.

Really?! That is Ford's stance? That is ridiculous, and again never used anything that I am aware of and nothing has locked out my account in over a year. So how would I determine that? I am really regretting ever buying a Ford, just undo stress I don't need. But thanks for letter me know, guess I need to comb through logins now and waste time I don't have. Thanks @Ford Motor Company bang up job!

 

[pkirby11]

It would be nice to get behind what caused this to happen, when it happened to me a couple years ago, I was locked out a second time, again it took a couple days to be unlocked, but that came with a stern warning that a third violation would be a permanent lockout for the user account.

I did remember that I was told about a web page called recurrent and I did set it up but it hasn't checked in since last year. I guess it could have tried recently, I deleted it just to be sure. I have nothing else that could be using it. Has Ford never heard of hackers? I mean how am I supposed to prevent users from trying to hack the account.

Are there any other services that might use my account? I can't think of anything else I would have used.

 

[TaxmanHog]

I was using a service that collaborated with my local utility "National Grid" to give me TOU credits if I restrained my charging to off peak time frames.

https://www.nationalgridus.com/electric-vehicle-hub/Programs/Massachusetts/Off-Peak-Charging-Program

I closed the account and asked them to ensure any credentials I had shared were purged from their system. I also cleared the phone app cache and account credentials, then deleted the app from my android phone.

If you could get access the Ford cyber security analyst working your lock out case, they might be able to tell you what third party internet service triggered the security lock.

 

[Maquis]

I did remember that I was told about a web page called recurrent and I did set it up but it hasn't checked in since last year. I guess it could have tried recently, I deleted it just to be sure. I have nothing else that could be using it. Has Ford never heard of hackers? I mean how am I supposed to prevent users from trying to hack the account.

Are there any other services that might use my account? I can't think of anything else I would have used.

Many reports on the Mach-E forum by folks getting locked out due to Recurrent. Giving your Ford credentials to any 3rd party is a violation of their TOU.
And it’s not that they tried to access your account, they did access it. Recurrent scrapes technical data for their battery research.

 

[pkirby11]

Many reports on the Mach-E forum by folks getting locked out due to Recurrent. Giving your Ford credentials to any 3rd party is a violation of their TOU.
And it’s not that they tried to access your account, they did access it. Recurrent scrapes technical data for their battery research.

Yes I get that, although a very stupid TOU. What I am saying is if anyone tries to brute force my account that would qualify and also lock me out. Plus I stopped and hadn't used Recurrent for that reason, the last check in was a year ago when I first signed up. I mean it's always possible but a whole year went by why now? Whole things seems fishy but I deleted the connection just to be sure. Ford needs to handle things better plain and simple.

 

[Maquis]

Yes I get that, although a very stupid TOU. What I am saying is if anyone tries to brute force my account that would qualify and also lock me out. Plus I stopped and hadn't used Recurrent for that reason, the last check in was a year ago when I first signed up. I mean it's always possible but a whole year went by why now? Whole things seems fishy but I deleted the connection just to be sure. Ford needs to handle things better plain and simple.

It’s been reported that people avoided further issue by simply changing their Ford password. It’s likely that Recurrent stops polling after some (small?) number of failed authentications.

 

[pkirby11]

It’s been reported that people avoided further issue by simply changing their Ford password. It’s likely that Recurrent stops polling after some (small?) number of failed authentications.

Yes but two things, one it hasn't polled since October of 2023 and I have been using FordPass fine which is why I do not think it was that. Other than Recurrent I have not given my password to any other service. Since that is the case, then why was it locked out? Bringing me to my second statement of if someone was trying to brute force the account I have no control over that and @Ford Motor Company is punishing me for something beyond my control. Second, I cannot do anything with my account currently because they locked it. So I can't even secure it at this point which means their systems are garbage as I have never seen a company not allow for me to recover the account on my own without needing to wait 24 hours for their IT to fix it. It's just pathetic.

 

[zinkscott]

This happened to me once with ABRP and Enode. I don’t really care what Ford’s TOU/TOS are, it’s my truck. I have a second account now for this stuff and I’ve had FordPass HA in Home Assistant to get the data that should be available in the app or truck.

Make sure to fill out the surveys Ford loves sending saying you wouldn’t recommend them and you are disappointed in their 1990s way of thinking.

 

[pkirby11]

This happened to me once with ABRP and Enode. I don’t really care what Ford’s TOU/TOS are, it’s my truck. I have a second account now for this stuff and I’ve had FordPass HA in Home Assistant to get the data that should be available in the app or truck.

Make sure to fill out the surveys Ford loves sending saying you wouldn’t recommend them and you are disappointed in their 1990s way of thinking.

Honestly I have, I usually am very honest that while I love the truck I do not love Ford. What should be a fun and awesome experience is tainted by things like this. At the end of the day it is their product but to make it so archaic to get an account unlocked and having to wait basically the entire weekend is pathetic. But at the end of the day, it is what it is. Just wanted to vent and also let other's know of this experience.

 

[TaxmanHog]

But at the end of the day, it is what it is. Just wanted to vent and also let other's know of this experience.

Yours is just one more voice in the chorus of folks who've traveled this rocky road, come on FoMoCo, it is the 21st century already, jezzzzzz this reminds me of the archaic thinking at IRS, GOD I'm glad I'm retired.

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