Last 90 days of update history

[TaxmanHog]

Outage is fixed:

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[Altivec]

I suspect that the 90 day history was intentional to limit the amount of network traffic throughput and server load required to retrieve and display anything more than that. It's a balancing act. And I'm not sure how showing updates that go back 6 months would have been more enlightening or informative to a service advisor.

Here is an example where this information would be useful to an advisor using the new bluecruise 1.4 update (this example is 4 month in the future):

Customer: I think some of my sensors aren’t working right. My friends lightning changes lanes but mine doesn’t.

Advisor: Sorry to hear that sir. There was a bluecruise OTA 4 months ago, do you know if it was sent to your truck.

Customer: Computers blah blah blah.. I have no idea, I just press okay all the time.

Advisor: No problem, Let me check your update history. Hmmmm. It only shows me the last 90 days and there was no update. It could have happened earlier so its hard to say but no worries sir, For $99 and leave your truck here for a day, we can have one of our techs do a diagnostic to see if your bluecruise was updated or if you have a faulty sensor.


I also can’t see traffic throughput being an issue, it’s all text based. That’s like saying they shouldn’t have a website because of throughput. I visit fords website more often than I would ever look at these logs. The only reason to look at them is if you forgot what a feature does, or if you are diagnosing an issue. and in those cases, I want all my logs.

I wouldn’t even have a problem with the 90 days if they resolved the real issue. That is. follow the same philosophy of almost every software platform out there. Have an “about” screen in the truck that shows the current version of every module.

 

[PrimeRisk]

Here is an example where this information would be useful to an advisor using the new bluecruise 1.4 update (this example is 4 month in the future):

Customer: I think some of my sensors aren’t working right. My friends lightning changes lanes but mine doesn’t.

Advisor: Sorry to hear that sir. There was a bluecruise OTA 4 months ago, do you know if it was sent to your truck.

Customer: Computers blah blah blah.. I have no idea, I just press okay all the time.

Advisor: No problem, Let me check your update history. Hmmmm. It only shows me the last 90 days and there was no update. It could have happened earlier so its hard to say but no worries sir, For $99 and leave your truck here for a day, we can have one of our techs do a diagnostic to see if your bluecruise was updated or if you have a faulty sensor.


I also can’t see traffic throughput being an issue, it’s all text based. That’s like saying they shouldn’t have a website because of throughput. I visit fords website more often than I would ever look at these logs. The only reason to look at them is if you forgot what a feature does, or if you are diagnosing an issue. and in those cases, I want all my logs.

I wouldn’t even have a problem with the 90 days if they resolved the real issue. That is. follow the same philosophy of almost every software platform out there. Have an “about” screen in the truck that shows the current version of every module.

Yeah, that'd be amazing! Or, like, you know, maybe someone could come up with a bright idea to actually show that information in some sort of vehicle control application so you could look at it when scheduling an appointment or something so you didn't have to guess...

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