Scheduled charge never started

[Pioneer74]

Happened again last night. Never woke up to charge.

Some of our newer members should take note. You wonder why some things don't work and get fixated on the app. It's not all about the app. Ford just sucks at software.

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[Adventureboy]

Check a few things when charging doesn't happen as anticipated:

1. Check your time on your truck. Updates can mess with it and throw off your charge window timing. Turn on the automatic time update in settings.
2. Make sure you don't have TOU or charge window set in your EVSE. If you do, perhaps turn it off for troubleshooting or at least make sure the time and charge window settings in your EVSE align with your truck's.
3. Delete and recreate your charge location profile. The charge profiles have been known to get corrupted during some updates. Not very often, but enough to do this if you have problems.
4. Set your update window to start well after your charge window starts. That way if an update messes with it, you will at least have enough charge to make it to work the next day. It also has the benefit of making sure the 12v battery is topped up before the update starts, improving your success rate on the update.
5. If your truck goes into deep sleep after you drive it for at least 45-60 minutes during the day, it may be a 12v battery issue. Check your voltage if you can, and if the problem persists, have your 12v battery checked. Deep sleep should not prevent the truck from charging, but a low 12v battery may.

Let us know if you find the issue.

I've had no charge happen twice in 2 years where it was the truck's fault. In one case, truck's time was messed up due to an update. The other case was corrupted charge profiles due to an update.
A few other times were related to a faulty EVSE that needed to be replaced. No fault of Ford or the truck.

 

[hturnerfamily]

I've had this happen several times, although infrequently, and, honestly, I don't know what 'fixed' it...

just last night: I plugged at 5:16pm, for a scheduled 11pm start...

the reason I know the EXACT time is that later when I looked on the Ford pass app to confirm it was waiting for 11pm to charge, weirdly, it read instead "waiting to charge at 5:16pm"... what??

normally it would say 11pm, and work accordingly

but, I just let it alone and hoped for the best. it worked, it started at 11pm as planned, and had no issues...

no, I don't understand why infrequently the scheduled charging does not start, but I also don't understand why the app would tell me the incorrect time, either...

oh well.

 

[RideTheLightning23]

The reliability of scheduled charging in the Ford software is absolutely horrible. I set it to charge all the time and went to schedules within the EVSE.

 

[TaxmanHog]

Another situation is when an update is happening, it can interrupt a charging session that is in process, I had this happen on 9/6 when my truck processed the 6.14.0 update mid day.

See this post for the details.
https://www.f150lightningforum.com/...ate-ver-23306-revision-1076.21110/post-417593

 

[ashadkc9]

Have had similar issues and always open the FordPass app to make sure that when I plug in it says "waiting to charge at 00:00" (My Phone is 24h format). If it shows "waiting to charge at (current time)" I unplug and plug back in and usually that fixes it.

Related or not, my wife's MachE will click on and off the charger instead of just waiting for the correct charging time, which is another maddening issue that Ford needs to figure out.

 

[Pioneer74]

The reliability of scheduled charging in the Ford software is absolutely horrible. I set it to charge all the time and went to schedules within the EVSE.

I wish I could do that. Unfortunately, that is not an option with the FCSP.

 

[Pioneer74]

Check a few things when charging doesn't happen as anticipated:

1. Check your time on your truck. Updates can mess with it and throw off your charge window timing. Turn on the automatic time update in settings.
2. Make sure you don't have TOU or charge window set in your EVSE. If you do, perhaps turn it off for troubleshooting or at least make sure the time and charge window settings in your EVSE align with your truck's.
3. Delete and recreate your charge location profile. The charge profiles have been known to get corrupted during some updates. Not very often, but enough to do this if you have problems.
4. Set your update window to start well after your charge window starts. That way if an update messes with it, you will at least have enough charge to make it to work the next day. It also has the benefit of making sure the 12v battery is topped up before the update starts, improving your success rate on the update.
5. If your truck goes into deep sleep after you drive it for at least 45-60 minutes during the day, it may be a 12v battery issue. Check your voltage if you can, and if the problem persists, have your 12v battery checked. Deep sleep should not prevent the truck from charging, but a low 12v battery may.

Let us know if you find the issue.

I've had no charge happen twice in 2 years where it was the truck's fault. In one case, truck's time was messed up due to an update. The other case was corrupted charge profiles due to an update.
A few other times were related to a faulty EVSE that needed to be replaced. No fault of Ford or the truck.

1. No updates and time is normal.

2. FCSP doesn't have a TOU option. I wish it did.

3. I'm not deleting my charge locations for an incident that happens this infrequently. They aren't corrupted. Ford just sucks at software.

4. My charge window starts at 11pm. My update window is 1am, and you have to keep in mind that that window only applies to updates that require a drive inhibit. Not to mention the fact that I have no pending updates.

5. I drive 100 miles a day. I have never seen the warning for the truck going to deep sleep or had a low 12v battery warning.

 

[Adventureboy]

1. No updates and time is normal.

2. FCSP doesn't have a TOU option. I wish it did.

3. I'm not deleting my charge locations for an incident that happens this infrequently. They aren't corrupted. Ford just sucks at software.

4. My charge window starts at 11pm. My update window is 1am, and you have to keep in mind that that window only applies to updates that require a drive inhibit. Not to mention the fact that I have no pending updates.

5. I drive 100 miles a day. I have never seen the warning for the truck going to deep sleep or had a low 12v battery warning.

I tend to agree if it is intermittent, it probably isn't the location profile - that usually works or not.

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