Stop Driving Immediately: high voltage battery and power train warning

[Blaster]

Update, crossed week 4 yesterday. They informed me of a delay in the part that I was originally told was shipped, it was actually just ordered...

They anticipate the high voltage battery module to be delayed at least 2 more weeks, that puts me at 6 weeks, truck is in limp mode until they resolve the issue so I'm SOL until then.

Bummer, work has been seriously derailed this season. I'd rather not consider lemon and just get through this.

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[Speeddemon]

Has anyone else received their truck back after battery replacement? Seems like there are a Hand full of people that experienced the same issue. I dropped my truck off 2 weeks ago and the dealer has not received the battery yet.

 

[Gimme_my_MME]

Has anyone else received their truck back after battery replacement? Seems like there are a Hand full of people that experienced the same issue. I dropped my truck off 2 weeks ago and the dealer has not received the battery yet.

Here's part of the problem:
https://apnews.com/article/yellow-corp-trucking-company-bankruptcy-d489652b6acd63dbb046047da9e2a074

 

[irpete]

Has anyone else received their truck back after battery replacement? Seems like there are a Hand full of people that experienced the same issue. I dropped my truck off 2 weeks ago and the dealer has not received the battery yet.

I’m at over 4 weeks in the shop now. In my case FMC shipped the module out prior to my appointment at the dealership. So it was most likely there when I dropped the truck off but there was no coordination between FMC and the dealership so they ordered a module not knowing it was already there. After 10 days of no activity I called the dealership and told them (again) that FMC says they had already shipped the module. The dealership finally found it but said there was nothing tied to my VIN so they had no idea what vehicle the module was for. Now after a month of no activity the dealership tells me that FMC didn’t ship the thermal paste with the module and they have no timeframe when they will get it.

It appears there has been no coordination between FMC and the dealership and any coordination that has happened is from me forwarding emails between the two.

I loved my truck but at this point I’m so frustrated that I’m considering contacting a lawyer and pursuing a lemon law complaint.

 

[Gimme_my_MME]

Now after a month of no activity the dealership tells me that FMC didn’t ship the thermal paste with the module and they have no timeframe when they will get it

Even if the thermal paste didn't get ordered, it is available and is delivered next day, so something is amiss

 

[TaxmanHog]

Some SM's lie poorly, I bet the problem is actually tech availability, if so then say so, don't blame it on materials issues, this latest excuse is completely LAME.

 

[irpete]

Some SM's lie poorly, I bet the problem is actually tech availability, if so then say so, don't blame it on materials issues, this latest excuse is completely LAME.

Totally agree. I’ve caught them lying a couple of times. They also realized I could track the truck with the app so they started moving it around on the lot.

They’ve claimed they only have 1 EV tech and he’s really busy but when I called to inquire about an appointment they told me that they would have the work done in a week and they would start the day parts are there. After two weeks they finally admitted that they had the module but it wasn’t until two weeks later that they said they didn’t have the paste. They had no answer when asked why it took them 4 weeks to discover that they didn’t have the paste.

I think it’s laughable that Ford is actually calling this a customer satisfaction program. I really liked my truck but if this is what service is like then I’m going back to an Ice vehicle.

 

[Blaster]

They said "shipped" when they meant "ordered" on my job, found that out when they said the part is still delayed weeks. What's the rush putting the truck in the shop if they don't have the parts?

 

[YankeeCP]

Dropped my truck off at the dealership today. Prior to dropping it off I confirmed with the Ford Rep who has been helping me that the ordered parts were scheduled to arrive today or tomorrow. I’ll update as things progress

 

[Quarter2heavy]

I’m at over 4 weeks in the shop now. In my case FMC shipped the module out prior to my appointment at the dealership. So it was most likely there when I dropped the truck off but there was no coordination between FMC and the dealership so they ordered a module not knowing it was already there. After 10 days of no activity I called the dealership and told them (again) that FMC says they had already shipped the module. The dealership finally found it but said there was nothing tied to my VIN so they had no idea what vehicle the module was for. Now after a month of no activity the dealership tells me that FMC didn’t ship the thermal paste with the module and they have no timeframe when they will get it.

It appears there has been no coordination between FMC and the dealership and any coordination that has happened is from me forwarding emails between the two.

I loved my truck but at this point I’m so frustrated that I’m considering contacting a lawyer and pursuing a lemon law complaint.

Same boat, I'm starting week 3 with my truck in the shop. Just contacted FMC when they plan on send the dealer the part because the dealer keeps seeing the message expected delivery always two from the date they look

 

[Blaster]

Update: Truck is back, 42 days in the shop, battery module delay. Ford service center was as helpful as they could be in the interim.

 

[TaxmanHog]

Update: Truck is back, 42 days in the shop, battery module delay. Ford service center was as helpful as they could be in the interim.

Let us know how your home charging goes, another member had a module service done recently and after taking delivery found the Lariat-ER only charging at approx half it's prior rate. @Aspesi4

 

[Blaster]

Let us know how your home charging goes, another member had a module service done recently and after taking delivery found the Lariat-ER only charging at approx half it's prior rate. @Aspesi4

Thanks for the notice, I'll test charge tomorrow.

Were they able to resolve it?

 

[Aspesi4]

Thanks for the notice, I'll test charge tomorrow.

Were they able to resolve it?

The truck also through some codes post module replacement. Something like Battery Performance or something. Ford BEV felt this error is likely why the charging speed is limited.

It's back at the dealers sitting there hoping it gets looked at early week. Because I'm coming up on 12 months, I did start a Buy Back with Ford just in case. If they can identify the issue and fix it in a timely fashion, I'll keep it. If the issue lingers on and I've fully lost faith in the vehicle, I'll go the buy back route. I want to keep all options open.

 

[DanielM92563]

I’ve been waiting 4 weeks and my dealer basically told me we’ll call you don’t call us. Very frustrating.

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