Warranty and recall work

[Billgeffert]

What is it when your lightning or Mache is in a dealership for warranty or recall work, and they need to provide you
with a rental it isn't an electric vehicle.

We invested in 2 ev's (lightning and Mache) and the dealership can only provide an ice vehicle.

That is ridiculous in my opinion. When we owned a Tesla a Tesla was provided if our vehicle was in the shop.

Is anyone else having the same situation?

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[Pioneer74]

I've only needed a loaner twice, but I've always had a Mach-E. My service advisor knows I only have electric vehicles.

It's easy for Tesla to give an EV for s loaner. That's all they make.

 

[EdRudy]

I have mine in for warranty and recall work, they gave me an ICE F150 loaner. I asked for an EV but they don't have any. Guess ICE is better than nothing.

 

[invertedspear]

This is one area where sales and service really need to team up. Whatever vehicle gets the dealership the best margin as this loaner is a sales opportunity. That's probably why it's usually an Edge, I bet those generate the most profit per vehicle for the dealer.

 

[Ricks Lightning]

Had this conversation with an attorney on a different vehicle. From his reading the warranty on a Kia for my nephew, Dealership is not obligated to provide a loaner vehicle. They do it as goodwill and get reimbursed by Kia.
Rick

 

[deserthi]

I took my Lightning to the dealer yesterday for 3 software updates and Battery monitor sensor replacement. They said it would take 24 to 48 hours. They would not give me a car but only a Uber to my house and back when it is done. I am now stuck at home with no way to go to the store or anything.

 

[chl]

My dealership gave me concierge service, drove me home and then dropped off my truck when the CSP's were done! I was shocked. Never had that before for a 2 hour service! Usually had to either sit around and wait or have a family member drive me to and fro, or walk if the weather was nice. Only about 2 miles to the dealership though.

Never needed a loaner car so far (knock on wood) or a long repair service, with the lightning.

No major repairs was also my experience with my first EV, a 2012 Nissan Leaf bought in Dec 2011.
Still runs great with about 80% of the original range almost 13 years later.

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